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Recruiter Spotlight: Kelly, This Week's @InsideZappos Social VIP

Thomas Huxley once said..."Try to learn something about everything and everything about something."

And that's exactly something that I never want to stop doing--learning.  Zappos has been nothing less than the perfect place to contribute to this passion.  My brain is constantly cultivated by my daily tasks, the people that inspire me, and the culture that is contagious.  It is a fountain of knowledge and you can always count on a variety of paths to pursue. This has been the theme of my journey here at Zappos.

Inside Zappos, #InsideZappos, Zappos Recruiters, Zappos Recruiting, Zappos Careers, Zapponians, Zappos jobs, Zappos Recruiter Spotlight, Zappos HR, Zapponian Spotlight, Zappos Core Values, Zappos employees, Zappos Tech, Zappos Culture, Zappos Employees, A few years ago, I had decided to uproot myself from the beautiful state of California to move back home to Las Vegas.  I was rapidly approaching what twenty-somethings call a "quarter-life crisis" where everything is much more dramatic in your fresh and vulnerable post-grad mind.  I was torn between pursuing a legal career or continuing my education to become a speech pathologist.  Because both of these routes would require a fair amount of certainty, I decided to take a break.

I needed to consider my options before diving head first into a dream that I was unsure I even wanted to chase.  I began applying to a variety of jobs within those two industries of interest, thinking I had it all figured out--until life threw me a curve ball.  I was driving on the freeway one afternoon and passed an adopt-a-highway sign that had the name "Zappos" on it.  I had heard a lot about this company and knew how much its focus was on customer service.  So when I got home that evening, I began to do a little more research on the company.  After reading about the 10 core values and watching some of the videos on the culture, I was very impressed.  Everyone looked so happy. The same kind of happy you see at Disneyland...but in the workplace. It almost sounded too good to be true.

The next day, I decided to contact the Recruiting Team to get more insight into applying at Zappos.  I was amazed at how genuine and speedy the response was compared to the rest of my job search with other companies.  Given all of the facts that I had learned about the company core values and the emphasis they place on customer service, I took a leap of faith and decided to apply for a position with the Customer Loyalty Team (CLT).  What better way to understand a company than to work within the department that has the closest interactions with its customers?  

The CLT department stood out to me as the face and heartbeat of Zappos. Before I knew it, I was taken on an adventure through the recruitment process. I was still in the midst of my interviews with other companies, but something deep down told me that this door was opening up for a reason and was one that I should not ignore.  As I continued in the process, I knew more and more that this was a company that I wanted to work for. The stars lined up and I was fortunate enough to earn the job!

My journey at Zappos was off to a start! Little did I know how much my life would begin to change over the next few years. The training process was a great way to dig deep into the company's core values, culture, and history.  Our trainers teach every new hire in the company this foundation in addition to the focal point of the company: customer service.  

It can be scary to start off a new job not knowing anyone, but with training--I immediately gained 60 new friendships that I would take with me going forward.  Once I began my journey with CLT, I learned to appreciate the value of true customer service and putting your customers as the #1 priority. This role taught me the importance of listening and challenged me to creatively think of ways to "wow" our shoppers.  

After a few months, I began to grow within my team and learn from the leaders around me about the different ways I could pursue Core Value #5:  Pursue Growth and Learning.  Having always been a nerd when it comes to number-crunching, I landed a spot with our statistics team.  This team gathered data and metrics from our customer-contact channels and would share this volume with the scheduling team in order to properly staff the entire department.  The Excel-nerd in me came alive!  Working with the numbers helped quantify the bigger story of our company. 

A few months later, I continued my quest for knowledge as I joined the Toolbox team.  This team helped develop leadership paths for CLT team members who had leadership on their heart.  Our team also went on to help pioneer the company's first seasonal employee program in 2012.  This role pushed me out of my comfort zone and helped me find an inner drive that I did not know existed. It helped set me on my feet for the next step I would take: joining the Zappos Recruiting team.  

Nothing excited me more than being able to help our teams find the best of the best to grow our Zappos family.  I joined the team through a Z'Apprenticeship which is an internal internship program that we offer employees to pursue new opportunities with other departments.  After working with the team for a few months, I knew I had found my passion!  Lucky for me, they liked me too and decided to open up a permanent position for me to grow into the role that I now have as a Recruiting Coordinator for our Zappos family.

Looking back on the last year and a half, I have seen myself grow in so many ways.  Bridging communication between our interviewees, hiring teams, and recruiters--I have gotten to know so many incredibly smart and talented individuals.  I absolutely love that I can be both an advocate and a friend to our interviewees going through our recruitment process.  My role has also taught me so much about understanding all of the little parts that go into running a successful e-commerce website.  Today, I still find myself learning so much about the teams that I work with and I have challenged myself not to give up in continuing that knowledge.  

You can probably tell that learning is extremely important to me.  But I cannot forget to point out that while I pursue this growth and learning...there is another piece that is important to me, and that is the fact that I am surrounded by an amazing family of individuals who are always there to support me.  We have our fair share of laughter and tears, we have our luck at bingo, we kick off our boots while line-dancing, we have a little too much fun together at happy hours, we are completely involved in each other's dating lives, we spend 40+ hours a week working with each other and we still want to hang out with each other outside of office hours.  

What more can I say? My team is my home away from home.  I cannot paint the picture clear enough.  I have never worked for a company where I have seen myself challenged so much over the last few years.  I have never felt as comfortable in my own skin as I do now.  I have never made such a close community of relationships with the coworkers that surround me.  The journey has been incredibly wild and the best part is that it only continues from here!

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On Our Favorites: Heavy Metal

Our 'My Favorites' list is always brimming with so much awesomeness; we just have to share some of it with you!

on our favorites, metallic, metallic clothing, metallic shoes, brigitte bailey, BCBGeneration, Zappos Private Label,

Brigitte Bailey Fancy Metallic Crop Top – Dress it up, dress it down. Either way, this brilliant top is destined to steal the spotlight!

BCBGeneration “Casey” SandalsMetallic + futuristic hologram = major game changer.

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Inspired By: Breezy Chic

Let’s face it; sometimes it’s hard to think about looking put-together when the temperatures creep up into the “no longer glowing, but sweating” category. That means we have to throw looking effortlessly chic out the window, right? Wrong! That’s when we turn to our beloved warm-weather staple—the basic summer dress.

When done in a chic solid black, this easy-to-wear essential becomes the perfect piece for a hot day. Paired with clean white Birkenstock™ and some cool shades, and you’re ready to take on the summer!

Barcelona street style, birkenstock, dogeared jewelry, french connection, inspired by, obey, ray-ban, street style, summer dresses, summer style, The Seam, warm-weather style, Young Contemporary Fashion, Zappos The SeamBarcelona street style, birkenstock, dogeared jewelry, french connection, inspired by, obey, ray-ban, street style, summer dresses, summer style, The Seam, warm-weather style, Young Contemporary Fashion, Zappos The Seam

street style image source: WGSN

1. Ray-Ban New Wayfarer

2. Obey “Modern Rider” Dress

3. Dogeared “Good Vibes Only” Palm Tree Necklace

4. Birkenstock “Gizeh” Birko-Flor

5. French Connection “Gypsy” Mini

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Buyer Picks: Mercedes

AG Adriano Goldchmeid, bcbgmaxazria, buyer picks, contemporary fashion, coveted, mara hoffman, rachel pally, rebecca minkoff, rebecca taylor, Ted Baker, Tolani, wildfox, Zappos Coveted

What are some of your go-to pieces for staying cool in the summer while looking work appropriate?

M: Dresses carry me through these hot Las Vegas summers! I’m all about a fun feminine print with color. I love the duality of either wearing a bold dress with simple shoes and accessories with or wearing a beautiful basic dress and pulling it together with more statement accents!

What are some of your can’t-live-without accessories this season?

M: Year-round, I cannot live without sunglasses!  I love how the right pair can completely bring your outfit together. Whether it’s a fun and brightly colored pair for a fun day at the beach/pool or a more classic, put-together pair--- sunglasses are my absolute favorite accessories!

Describe your perfect day-to-night ensemble.

M: My perfect day-to-night outfit will always consist of a nice pair of dark denim with a basic top, which can then be dressed up with jewelry and beautiful shoes for the evening.

Mercedes' Picks:

1. Ted Baker "Safiya" Dress

2. Mara Hoffman "Easy" Dress

3. Tolani "Madison" Tunic Dress

4. BCBGMAXAZRIA "Sharon" Layered Dress

5. BCBGMAXAZRIA Demi Shift Dress

6. Rebecca Taylor "Railroad" Dress

7. Le Specs "Runaways Luxe" Sunglasses

8. Wildfox "Cruiser" Sunglasses

9. Rachel Pally "Rib Ramita" Top

10. BCBGMAXAZRIA "Karyn" Sleeveless T-Shirt

11. AG "The Prima" Mid-Rise Cigarette Jeans

12. Kendra Scott "Sky" Earrings

13. BCBGMAXAZRIA "Sophie" Envelope Clutch

14. Rebecca Minkoff Mini 5-Zip Crossbody

15. L.A.M.B. "Summer" Wedge Sneakers

16. Ted Baker "Elvena" Pumps

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New Brand Spotlight: Royal Luxe

Zappos Housewares, at home, Royal Luxe, new brand spotlight, Royal Luxe Bedding, Royal luxe down bedding, Royal Luxe comforters, Royal Luxe pillows, luxury bedding, luxury pillows, Royal Luxe® specializes in upscale, high-quality down and polyester bedding products, including sumptuous down and down alternative pillows and comforters designed to enhance sleep. Royal Luxe uses the finest yarn, cotton, down, and feather materials, as well as the finest polyester fibers to produce durable, comfortable bedding.

Since 2000, Royal Luxe has become a truly unique manufacturer of down and polyester bedding, designing, weaving, dying, cutting, and sewing its own products.

All Royal Luxe Down Products feature 100% hypoallergenic FreshLoft down certified by the American Down and Feather Council. All Royal Luxe down alternative products feature 100% hypoallergenic OptimaLoft, ComforLoft, and DuraLoft polyester fibers. Comforter and pillow covers are 100% cotton.

SHOP ROYAL LUXE >>

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On Our Favorites: White Hot & Sporty

Our 'My Favorites' list is always brimming with so much awesomeness; we just have to share some of it with you!

On Our Favorites, DV by Dolce Vita, Sanctuary clothing, white clothing, white shoes, white trend, summer whites, sporty trend, sporty style, young contemporary fashion,

Sanctuary Mesh Crew Tee- This sporty remix of the classic white tee is every bit as versatile!

DV by Dolce Vita “Zippy” Sandals- Part gladiator, part mini platform sandal, 100% stunning!

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Zappos Private Label Summer Looks

You probably know by now that Zappos offers some of the best clothing brands in fashion, but did you know that we also have a flourishing Zappos Private Label collection featuring both of-the-moment trends and tried-and-true style staples?

To highlight some of our freshest Private Label offerings, Taylor, one of our awesome stylists put together a few summer looks (plus a couple of our favorite brands from The Seam!)  that are ready to wear as early as tomorrow! Yup—all our clothing, including Private Label, get FREE next business day shipping if you order by 1pm PST. Pretty cool right?

Zappos private label, Young Contemporary Fashion, fashion clothing, Brigitte Bailey, Gabriella Rocha, MINKPINK

1) Brigitte Bailey "Dixie" Denim Blouse + Gabriella Rocha "Sophey" Skirt

2) Brigitte Bailey Fuzzy Sparkle Crop Top + Skirt

Zappos private label, Young Contemporary Fashion, fashion clothing, Brigitte Bailey, Gabriella Rocha, MINKPINK, private label clothing, Zappos private label clothing

3) Free People Scalloped Crop Top + Gabriella Rocha Pineapple Skater Skirt

4) Gabriella Rocha "Flower Power" Crop Top + Skater Skirt

Zappos private label, Young Contemporary Fashion, fashion clothing, Brigitte Bailey, Gabriella Rocha, MINKPINK, private label clothing, Zappos private label clothing

5) Gabriella Rocha "Brynn" Dress

6) Gabriella Rocha Rainbow Tie Dye Button-Down Shirt + MINKPINK "Nightmare" Short

 

SHOP BRIGITTE BAILEY >>

SHOP CHRISTIN MICHAELS >>

SHOP CULTURE PHIT >>

SHOP GABRIELLA ROCHA >>

SHOP RSVP >>