CLT Graduation!

The October Customer Loyalty class graduated on Friday, and as is the tradition, they did a parade and their inspired chant for the rest of the office in the 2280 building. We love our CLT department, and good luck to all of our new Zapponians! Welcome and congratulations!

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My Mythology - Rob R: Customer Loyalty Team

My Mythology – Creating our own living legacy at Zappos.

One of the joys about working at Zappos is the freedom to be ourselves
through our own personal style. Style shouts! Individuals identify
themselves through their personal style. Taking the chaos out of the
closet and using clothing as a celebration to create personal mythology
or legend is something I have been fascinated by.

What is someone trying to say through their style?

Join me in the discovery. Each week I will take an employee from Zappos
and find out their personal psychology through their favorite outfits.

Today we study the mythology of Rob Reynolds: Customer Loyalty Team at

How would you define your look?
Sleazy rock n roll, with a punk rock sensibility…if that makes sense to anyone.

What inspires your style?
Honestly, my paycheck. I can make anything work for me, from cheap hats to expensive jeans. It just depends on what I make that week.

Who is your favorite designer?
Agatha Blois, just because I love leather.

What fashion item would you never leave the house without?
A wristband of some sort. Naked wrists are wasted space.

Who are your fashion/style icons?
Dregen, Joakim Berg, and Johnny Thunders.

What are your favorite labels?
Trash and Vaudeville, No Future, Mosquitohead, Dogpile, Tripp NYC, Ben Sherman , and occasionally Lip Service.

How would you define your mythology that you portray through your style?
I guess the myth that I’m somebody else. It’s not what I aim for, but people often confuse anyone with black hair and tattoos for people they have nothing in common with. It works for me though, as it’s sometimes a good foot in the door.

What is your favorite decade for style?
I gotta be difficult and say 67-77.

What is your favorite fabric?
Leather, with denim a close second.

Which watch?
I’m not big on watches. I kinda like not knowing what time it is.

What brand of denim do you prefer?
Dogpile or Guess. they’ve lasted me longer than any of the expensive brands.

What is your favorite color?

What item do you allow yourself to splurge on?
I can justify spending way too much on anything, but mostly jackets.

What music influences your style ?
Scandinavian rock n roll.

What are you favorite style of shoes?
+ Chuckie T’s . They will always be a staple in my wardrobe.+

Black tie, bow tie, skinny tie or bolo tie?
Skinny tie, but only as a belt.

Which bag?
I prefer pockets.

+ Tres Noir or generic aviators from random truck stops.+

Alexander McQueen or Vivienne Westwood?
I gotta say Vivienne, because I love the DIY aspect. But it would probably be McQueen if I could afford it.

What are your fashion rules?
Really, there are no rules. Just do what you want. Take something you like and make it your own. I suppose the only rule is don’t look exactly like anyone else.

Man bags or man jewelry?
+ Man jewelry . Always gotta accessorize.+

Leather or vinyl?
Scandinavian Leather.

What style of hat do you like to wear?
Spitfires or bandannas. I keep it simple as far as my dome goes.

V-neck or crew neck?

Briefs or boxers?
Neither, until I wear a hole in the crotch of my jeans, and then it’s boxer-briefs.

Would set foot in a thrift store?
About to go to one right now, actually.

If your answer was yes, what is the best thing you’ve ever found at a thrift store?
My favorite denim jacket. It was a spiffy Maverick jacket, but I hadta trash it up.

What is the most you’ve ever spent on fashion and for what item?
I think $450 for an awesome women’s Diesel jacket, but technically, it wasn’t my money. And come to think of it, I worked there when I got it, so it wasn’t nearly that much. Still, it’s the most expensive piece of clothing I own.


With only one day left before the Presidential election here in the U.S., poll outcome anticipation is high, and whatever voting choice you make, clearly it will not be dependent on your candidate’s pants of choice. But don’t tell that to Bonobos, maker of the Obamas and the McCains slacks that are tailored to each candidate’s political persona. The Obamas, a smooth brushed, relaxed fit navy cotton trouser with a tile-style floral mosaic liner that screams “modern, open-minded, well-traveled, gregarious and hope for the future” (the company’s description, not mine) with the lining detail on the back pockets. The McCains on the other hand, represents the ‘maverick’ conservative side of the political pole with its subtle shine, navy color and Brooks Brothers-esque striped lining, screams “a willingness to swim against the current and lead with instinct” (again, the company’s description). Each style follows the fit ethos of the company, one that says a good, proper fit that flatters the wearer’s assets not distracts from them (um, my description here). The styles are available on the company’s website,, and retail for $120 a pair. So, come this Tuesday, November 4, if you are feeling particularly politically inspired, order a pair now, and wear your candidate of choice for the voting world to see. Keep in mind though that you may have to point out which candidate it is, as it seems the lining and back pockets, are the only details that define your political line.

Best Marathons: Mystery Mountain Marathon

Do love you a good mystery? Me too. For years, I’ve had an affair with detective shows. It started off with Columbo and is continuing on through Monk. (There’s something about a dark-haired, flawed man who’s smarter than the average Joe that I find appealing.) When I heard about the Mystery Mountain Marathon, I was intrigued. I thought this marathon must involve runners solving a crime or answering a question, but I was wrong. The only mystery in this marathon has to do with its course.

The course of Mystery Mountain Marathon is not for the faint of heart. The course includes technical trails, extended climbs, bears and narrow footing. If you’ve never run a marathon, don’t start with this one. Only seasoned runners should tackle it and only with special gear like gloves , in case they fall or have to grab on to something. What isn’t a mystery about this marathon? This marathon includes the usual prizes, charities and diverse runners. (You know, the stuff we love.) In this respect, it’s like every other fun run.

Does Mystery Mountain Marathon sound like it’s for you? If so, you still have a chance to participate in it. The Mystery Mountain Marathon happens on November 2.

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Meals For The Family: Italian Inspired Dishes

When you think of Italian food, what comes to mind? You may think of cheesy, meaty lasagna or a large plate of spaghetti. Both sound delicious and are a big hit with kids, but they can be a bit high in carbs and calories. This doesn’t mean that every Italian dish has to be loaded with calories. There are ways to create delicious Italian inspired meals that are actually quite healthy. Best of all, your kids won’t turn their noses up in disgust.

Veggie Spaghetti
Serves 4

  • 1 spaghetti squash
  • Olive oil
  • 16 ounces of sliced mushrooms
  • 2 large onions, sliced
  • 1 large bell pepper, sliced
  • Sea salt, to taste
  • 16-ounce jar of organic pasta sauce
  • ¼ cup freshly grated parmesan cheese

1. Cut spaghetti squash in half lengthwise and remove seeds.
2. Bake skin side up for 30 to 40 minutes or until fork tender.
3. In the meantime, sauté the mushrooms in olive oil and season with salt after they’ve taken on color.
4. In another skillet, season the onions and bell pepper with salt and sauté in olive oil.
5. Combine the vegetables with the sauce and heat through.
6. When the squash is done, scrape the flesh to create strands that resemble spaghetti.
7. Top the squash with veggie sauce and parmesan cheese.
8. Serve with whole wheat garlic bread.

Whole Wheat Garlic Bread
Serves 4

  • ½ loaf of whole wheat Italian or French bread
  • Olive oil
  • 2 large garlic cloves
  • Fresh cracked pepper, to taste
  • ¼ cup freshly grated parmesan cheese

1. Cut the bread in half lengthwise and brush with olive oil.
2. Broil until the bread is golden brown.
3. Cut the garlic cloves in half and pierce with a fork.
4. Rub the garlic on the toasted bread, season with pepper and sprinkle with cheese.

There’s no need to grab your running shoes after eating this meal. This is an Italian inspired feast you can actually feel good about feeding your family.

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Celebrity Gossip: Recovery, Autism, and More Babies

In some really good celebrity news, Travis Barker has finally been released from the hospital. Barker was badly burned in a plane accident almost a month ago and has been in the hospital getting treatment ever since. The plane crash killed four people and injured Baker’s friend, DJ AM. The musician will continue recovering at home where he can be closer to his kids and family.

Another fight has erupted in Hollywood. This time it is between two unlikely people. Jenny McCarthy has called comedian Denis Leary “stupid” for the jokes that he makes about autism in his new book Why We Suck: A Feel-Good Guide to Staying Fat, Loud, Lazy and Stupid. Not only is Jenny McCarthy lashing out against Leary, but the autism community has joined her. This includes actress Holly Robinson Peete, who, like McCarthy, has a son who has been diagnosed with autism. I definitely think that McCarthy and Peete win on this one, as autism is a serious matter and should not be used in jokes, even if Leary was misunderstood in the book.

Looks like another celebrity baby is on the way. Country singer Brad Paisley and actress Kimberly Williams-Paisley are expecting their second child next April. The baby will join their son, Huck, who was born in February 2007. Kimberly is currently filming her last season on the television show According To Jim, and Brad is set to host the Country Music Association awards in November. After Kimberley’s show is over, she will head back to Nashville, where the family lives. This is one celebrity couple that I am really happy for as they seem down-to-earth and not conceited like some celebrity couples. Of course, it could be because they don’t run in most celebrity circles and they don’t live in Hollywood.


Evolution of Clothing: Gloves

As we move towards winter in the northern hemisphere, gloves are an inevitable item on many people’s shopping lists. But while we mainly think of gloves as a way to keep warm, these hand coverings actually have a long history as statements of fashion, affection and power.

Gloves may be mentioned in many ancient stories, such as Homer’s “The Odyssey,” and the histories of Herodotus, but it is hard to be certain because of translation issues. What one translator views as a glove may have really been a gauntlet, a glove-like object that covers the hand by not the fingers, or a sleeve.

While gloves and mittens were surely used for warmth even earlier, gloves first appear as a high-fashion item in the 1200s when they were made of a range of materials including linen, silk, fur and leather. Gloves, like most clothing of the time in Europe, were governed by sumptuary laws that enforced class structure by limiting certain fabrics, jewels and styles to persons of a certain rank. Gloves became increasingly ornate and the subject of ritual throughout the next several centuries, particularly during the reign of Elizabeth I.

Gloves for fashion and social purposes were not just restricted to women. Men also wore gloves to signify rank and as a part of basic good manners. For many centuries at formal events neither a woman nor a man could be properly seen without gloves.

While gloves were a proper part of ladies attire until the mid-20th century, today, most gloves are worn only for warmth. And while stylish models are preferred, gloves are rarely seen indoors. An exception to this remains formal occasions that often have women wearing gloves for proms, the opera and black tie events; the appropriate length of the gloves (wrist, elbow, opera length) is determined by the occasion, event time and dress cut. Gloves remain a required part of some men’s formal attire as well – usually white tie or military formal dress.

Despite the fact that many people find gloves a frustrating and confining part of winter, they can be a remarkably fun fashion accessory.

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Zappy Zalloween, KY Values Style

The KY team wanted to share their favorite core values with you! Its a Special Halloween Version.

Zappy Zalloween!

Please note: The King was not injured in the making of this video. Rest Assured!