You can still have competitive pricing with other vendors and have great customer service. Customer service has never been an issue. You were always on top of your game. Now your pricing is no longer competitive with the actual vendors and that's important in today's competitive market.

I just called into to customer service as a FIRST TIME customer. I had been looking at both Zappos and 6pm and since they show up in my browser as the same company. The idiot on the line did not help. Instead of telling me, "Oh Hi, 6pm is a branch of Zappos etc. She just treated me like I was brain dead. She says "What?-I don't understand?" PLEASE! So my first experience with both Zappos and 6pm will be my very last. Why wouldn't your SERVICE agents try to promote both sites?????Why aren't customer accounts linked? Why should a customer have to re-enter info time and time again? Instead I was left looking for ways to say your company's customer service REALLY needs reworking. The ONLY reason I even ended up purchasing was that I was STUCK with Zappos and 6pm is because my husband is a carpenter and a contractor and will only wear corduroy work shirts. After searching everywhere, I was literally STUCK with you. I would not have spent a dime with you, but had to to take care of my husband.

I agree, I think they have to go back to square one and remember who pays their bills

I love Zappos and agree that the customer service is superior. I am always willing to pay a little extra for premium hassle free service. I really dislike when companies are willing to sacrifice their integrity and lower their customer service standards to gain a few extra sales.

Zappos is disabling all the users I create to buy from them just because they don't know how to resolve a transaction that ocurred 2 months ago. I paid through PayPal and for some reason PayPal cancelled payment to Zappos. Now PayPal is not able to resolve the issue and they say I should resolve directly with Paypal, and Zappos says they can't do anything to resolve the issue. Such a shame as I am a very loyal customer. The Customer Service Zappos is trying to give is not as they say. I spend 30 minutes or more every time I call zappos to resolve this issue and they say they can't do anything...

I am a biased customer who NEVER leaves comments unless the service is THAT good. Just ordered a reversable long sleeve shirt here on sale last night and recieved it in LESS than 24 hours. I was stunned to see a package waiting for me when I returned home. I don't care who you are...if you deliver a package THAT fast for free, your in my diary! Love Zappos like no other. Items are always exactly what I expect and shipping has always been sweet! And the cute status update emails rock. If you order something you need in a few days- order it sooner..lol I mean come on! Do not change a thing Zapps.

I love and respect the Zappos brand -- I am sorry they are no longer price matching but I will continue to support them though at times it may make some purchases go somewhere else. but to be fair I am going to get more serious about utilizing my Vip Status so I can hopefully make up the price differential largely due to having and ongoing commercial relationship with them. I think That zappos has a superior website and i hate it when I cannot for other reasons buy it at Zappos. Even though Zappos wants to provide great customer service and I totally applaud that, I do hope they remember that price is still a major factor and that shopping on the internet already has some difference from going into a physical location which I do not believe will ever be completely replaced. Never the less. I completely support Zappos not advertising as much because those who are smart shopper will find them as I have and will use them. I shop at both Zappos and at amazon and I like that if I want alternate place to purchase I can go through its sister companies of amazon or 6pm. I really hope that Zappos will continue its mission of being great at customer service and still at least strongly competitive on price however. During a time of Global economic difficulty and with places like MIT and others predicting another financial crash either highly likely or inevitable, depending on which credible institution you talk to, not wasting money is king. I also know that since demand is down world wide, I would hope that their buyers will work with vendors to reprice accordingly. Never the less I have a great deal of respect for both Zappos and the company that purchased them Amazon. The leaders of both companies are focused on much more than simply profit maximization by any means necessary including screwing over customers and that goes a long long way in my book. I just hope that they do not succumb to becoming a store for only the 1 percent which during the recession has actually gone on a buying spree because their increase in overall worth has grown by a factor of four while wages in the US an other developed countries have gone down. Clearly the focus on price for me is not generated by Zappos but I would like to see them as one of the good buys and part of the solution rather than one of the places that panders to those who found a way to get rich regardless of how they achieved it.

6pm lied to me on numerous occasions and only after saying twice they sent items and asking if I wanted them sent, cancelled my order after three weeks and refunded money. Stick with Amazon the parent company