The following email was sent to our employees today:

To all Zappos employees:

Today has been a tough, emotional day for everyone at Zappos. We made the
hard choice of laying off about 8% of our employees. The layoffs will
affect almost every single department at Zappos. In addition, we are also
looking at closing some of our brick and mortar outlet stores in Nevada
and Kentucky.

This is one of the hardest decisions we’ve had to make over the past 9.5
years, but we believe that it is the right decision for the long term
health of the company. The rest of this email will explain why…

We feel fortunate that we have Sequoia Capital as an investor who had the
foresight to see the ramifications of the tough economic times that lie
ahead for all of us. On October 7, Sequoia held a meeting for all of their
portfolio companies (including Zappos), with one very clear message: Cut
expenses as much as possible and get to profitability and cash flow
positive as soon as possible.

Here is a link to an article that talks about the Sequoia meeting:


Jason Calacanis also has a well-written email that talks about avoiding
the “death spiral”, which I highly recommend reading:


Fortunately for Zappos, we’re in a much better position than many other
companies. Unlike many other companies, we are still growing and already
profitable and cash flow positive.

And we are also fortunate that we have a revolving line of credit from
Wells Fargo, US Bank, and Keybank. This line of credit has given us a lot
of financial flexibility. However, given the current economic uncertainty,
we believe it’s prudent to reduce our reliance on debt financing.

We’ve decided the right thing to do for the company is to be proactive
instead of reactive. We are proactively cutting back some of our expenses
today so that we can take care of our employees properly, instead of being
reactive and waiting until we are forced to cut expenses.

Because we are still growing and are already profitable, we do not have to
take as drastic of a step as most other companies of our size. Last year,
we did $840 mm in gross merchandise sales, and this year we are
forecasting to do about $1 billion in gross merchandise sales. However,
when we first put together our 2008 plan at the end of 2007, we were
expecting our gross merchandise sales to be even higher than $1 billion.

Because of all this, we are reducing our staff by 8%, but because we are
being proactive instead of reactive about it, we are able to take care of
our employees and offer them more than the standard 2 weeks severance (or
no severance) that most other companies are giving.

We are offering to pay each laid-off employee through the end of the year
(about 2 months), and offering an additional amount for employees that
have been with us for 3 or more years.

In addition, because our regular health benefits cover 100% medical,
dental, and vision for employees and 50% for spouses and dependents, we
decided to offer to reimburse laid-off employees for up to 6 months of
COBRA payments.

In doing all of this to take care of laid-off employees, we expect that it
will actually increase, not decrease, our costs for 2008, but we feel this
is the right thing to do for our employees. It will put us in the position
of having a lot more financial flexibility in being able to respond to
potential changes in the economy in 2009.

Ecommerce growth has slowed compared to its growth rate a year ago, but
the good news is that even in this tough economic environment, ecommerce
overall is still growing.

Within the footwear category, we are the online market leader. When times
are tough, the strongest players in any market have an opportunity to gain
even more market share, even if overall growth may be slower.
Historically, we have actually grown faster than the overall ecommerce
market, and we anticipate for that to continue in 2009.

For the rest of 2008 as well as for 2009, we anticipate continuing to grow
year over year. Our current forecasts are that we will continue to be
profitable and cash flow positive, as long as we are proactive instead of
reactive in managing our business and financials.

I know that many tears were shed today, both by laid-off and non-laid-off
employees alike. Given our family culture, our layoffs are much tougher
emotionally than they would be at many other companies.

I’ve been asked by some employees whether it’s okay to twitter about
what’s going on. Our Twitter policy remains the same as it’s always been:
just be real, and use your best judgement.

These are tough times for everyone, and I’m sure there will be many follow
up questions to this email. If you have any questions about your specific
job or department, please talk to your department manager. For all other
questions, comments, or thoughts, please feel free to email me.

  • Tony Hsieh, CEO


43634876's picture
Jan 6, 2010 at 4:53 pm ZC21659 said:

I am a Customer from Germany. I have ordered so many shoes,eyewear at zappos. I really feel sorry about. :(

I always bin treated well and fairly with your Customer Service. :)

42185813's picture
Jan 6, 2010 at 4:53 pm ZC21700 said:

that's unfortunate. your employees are the best many of us have ever come across. i think you should have taken a tougher line with your VC. from the outside looking in, it sounds like typical Silicon Valley investor folly. you have built an admirable and unique culture at your company, it would be a shame to see it tainted by a 'conventional wisdom' powerpoint presentation from Sand Hill Road.

467948103's picture
Jan 6, 2010 at 4:53 pm ZC21713 said:

I'm sure this was a tough decision to make and I respect the fact that you made it before times really did get tough. It is easy to generate additional costs during the good times and getting lean again only gets more difficult as the economy gets worse. You are an example of how doing the right thing in time allows everyone to maintain dignity and respect as well as allowing for more opportunity for everyone in the future. There are wounds and bleeding, but they are much less than if this was done much later. Your employees are leaving while you are on top and they are very marketable with less competition for new jobs.

Thank You for being open and honest with everyone. I am sure you will face a lot of criticism for your decision, and very few people are willing to stand up to whatever comes like you are. You are a rarity, keep up the good work...

466602491's picture
Jan 6, 2010 at 4:53 pm leoclark said:

I am customer from Brazil and I really love your service! I wish you all the best during this hopefully brief period of difficulties.


43315626's picture
Jan 6, 2010 at 4:53 pm ZC280 said:

While I understand the layoffs, I am not sure about the way in which they were done in the Customer Loyalty department. People were told layoffs were decided based on performance and seniority, yet an entire class in incubation (which means they've been there less than 2 months) still has their job. I wonder the impact on customers when you let trained employees go over ones that are still learning and don't know how to serve your customers as well.

Also Tony, I hope you understand that while this sounds noble, the layoffs really began back in July/September when they started sacking people for no good reason. Too bad those employees didn't get any severance or help with insurance.

468099859's picture
Jan 6, 2010 at 4:53 pm ZC21749 said:

This is just the beginning. For a company like Zappos to have to cut 135 jobs in what should be the best time of the year is a terrible indicator. The economy is going to get worse, much worse. This means there will be many more layoffs in the future as consumer spending continues to pull back in a big way in 2009. Good luck to all those that were laid off and congrats to those that still have a job. My advice to my fellow Zapponians: horde your nuts because this is just beginning of the layoffs.

"People were told layoffs were decided based on performance and seniority, yet an entire class in incubation (which means they've been there less than 2 months) still has their job."

The new class was kept because they're only making $11 and guess what? They can do just about anything a veteran that's been there for years making $16 an hour can do. I would not be surprised if we see more of this.

468083039's picture
Jan 6, 2010 at 4:53 pm ZC21763 said:

Hi I am a brand new customer that just received her first order in record time. I also sent this via email to CS On Thu, 6 Nov 2008 10:44:07 -0500, "Janice Wells" wrote: > I can not believe it! My shoes just arrived. I didn't expect to get them in > time for a wedding this weekend but now I can wear them. They fit, they are > beautiful and top quality. Never have I received this great of service from > any internet purchase. I have bookmarked your site and will continue to > shop there and will pass this great place on to all my family and friends. > Thank you thank you. Janice Wells a permanent customer.

And when I got reply I saw the link to this blog and just clicked. Just had to comment that I will help all I can by ordering and spreading the great site and great deals to everyone in my contact file plus all my family and friends.

The steps you took for the employees that are being laid off is outstanding and very considerate. It shows you care about your people.

RE: 2 months @ 11.00 vs 8 years @ 16.00 that is the way all companies do when having to cut back expenses. Nothing to do with the employee at all. Was caught in the same situation and was the first to go after 15 years. But I knew why.

466754186's picture
Jan 6, 2010 at 4:53 pm GeekMommy said:

Oh Tony... I'm so sorry. I know how hard this move had to be for everyone involved.

I've gone through layoffs - the last one at a company that was the best I've ever personally worked for and leaving was all the harder for it.

The Zappos family will find a way to pull through these rough economic times and I'm certain that many of those who had to walk out the door today will be back as soon as possible.

My heart goes out to all those who are at Zappos and went through this - both the laid-off and those still there - 'survivor guilt' is a very real phenomenon and the next few days will be rough all around.

But I also know that with a culture like yours - the openness and honesty will help everyone to pull together and move on. May things turn upward again soon for you guys. Zappos.com is bound to continue it's tradition of out-doing the other guys and succeeding despite the bad economic waters.

Best to everyone.

Lucretia (aka @GeekMommy)

467947682's picture
Jan 6, 2010 at 4:53 pm ZC21824 said:

Very sorry to hear about the layoffs. I am a new customer. I was amazed at how quick my order arrived. When I needed an exchange your customer loyalty rep was amazing. Best customer service ever from an online company. I will order from you again.

44123613's picture
Jan 6, 2010 at 4:53 pm ZC21832 said:

At least Tony is doing some of these moves with compassion and intelligence. The state of the market doesn't have to cause some companies to just treat employees like dirt.

e.g. http://tinyurl.com/6dtp7j

A story about a company in Massachusetts doing the wrong things at the wrong time.

45541753's picture
Jan 6, 2010 at 4:53 pm ZC21764 said:

Of course, businesses try to do what they feel is best and one hopes that this move is the right thing to do. I just wonder why Zappos if, as you say, you are profitable and have a good cashflow. Will not the RIF dilute your excellent service and support system? I hope not.

468103260's picture
Jan 6, 2010 at 4:53 pm ZC21886 said:

@Tony Hsieh - smart move. I hate to say it but business is business and even the most innovative companies are not immune to this downturn.

It sounds like you have taken care of the employees you had to let go and that is important. Your ever lasting respect for them coupled with your innovative and strong business model will mean that more and more good people will show interest in working for you on your team when you are ready to bring them on.

More importantly, I applaud how you broke the news to the public... it shows strength.

Hope to see you at a Search Engine Strategies Conference sometime soon...

Matt McGowan


468106475's picture
Jan 6, 2010 at 4:53 pm ZC21964 said:

Tony - while layoffs are always difficult for all parties, I totally respect how you are treating your employees and how you are being transparent about the process.

I wrote a blog post in September about Layoffs in a Web 2.0 World, and transparency was one of my key points:


Tom Humbarger http://tomhumbarger/wordpress.com

466247408's picture
Jan 6, 2010 at 4:53 pm ZC21975 said:

I think Tony's done the right thing. It's hard, and no one likes doing layoffs. But like it or not, business is survival of the fittest, even with the best companies to work for. A thriving company can do more for 90% of it's employees than a struggling company can do for 100% of it's employees.

Even though the company may be profitable now, we're in for some hard times. This is just the beginning. The NY Times reported yesterday that retailers have been hit by 15-30% declines in October sales compared to last year. November is going to be worse. And if you follow the predictions of economists, the worst is yet to come -- the early indicators from manufacturer's and consumer confidence continue to fall through the floor.

You just can't support the same level of staff if you are expecting a billion dollars to roll in the door, and only 800 million does.

43634876's picture
Jan 6, 2010 at 4:53 pm ZC21659 said:

no wasnt smart that much! Only to focusing the marketing efforts in the USA and not in europe as Gotham online did

468109051's picture
Jan 6, 2010 at 4:53 pm ZC22005 said:

I had to down-size my company in the recession of 1989 in order to save the enterprise. If there is no company, there are no jobs. This is the toughest work a business leader will ever do and you are doing it with great compassion. I am a new Zappos customer as of this evening and am pleased to give you and your company my business. - Tony Payne, Maine

468111694's picture
Jan 6, 2010 at 4:53 pm ZC22059 said:

After watching the interview of Tony Hsieh on Oprah I have to admit that I was inspired by this young man. How many CEO's in this country I wonder are as committed not only to their customer service but to their employee's as this man.

After a little search on your website I found this blog and thought enough of this post to leave a comment. I am sorry to hear that you have been affected by the economic crunch that we are all going through.

At 59 years old I am also going through transition. In fact, any retirement my husband and I thought might happen is a thing of the past. After following my passion, I now made the decision to close the only tea house in the city of Milwaukee and hopefully will find a way other than the bricks and mortar to continue to bring tea to my customers, who I feel have been the backbone of this step I have taken.

I applaud your integrity and perseverance in continuing to stand by your company and customers. My very best to you,

Jean Brew City Tea, Inc.

43634876's picture
Jan 6, 2010 at 4:53 pm ZC21659 said:

Just a Question Who said 'Gentlemen we must all hang together or we shall most assuredly all hang separately' and why?

43634876's picture
Jan 6, 2010 at 4:53 pm ZC21659 said:

Your country has solved so many difficulties in the past 200 years. If you all hang together you also will walk through...

God Speed you Americans and Zappos :)

44817483's picture
Jan 6, 2010 at 4:53 pm ZC22159 said:

Things are hard for many companies right now. Your honest and straight forward approach toward your stakeholders is refreshing. Keep up the transparency!

467427697's picture
Jan 6, 2010 at 4:53 pm ZC22186 said:

What a powerful email and strong move, despite the difficulty of letting go of Zappos family members. It's refreshing to see that you look at your employees as more than a dollar sign or number on a spreadsheet. I wish you and your Zappos family well.

468125412's picture
Jan 6, 2010 at 4:53 pm ZC22254 said:

It is sad to see a company that I admire so much struggling in these difficult economic times. I am so sorry about the layoffs. While it is difficult to do, I think that closing some of the retail locations in order to maintain the focus on the online business that made Zappos such a success in the first place is a good strategy. I will continue to be a loyal customer and wish you all the best.

40800798's picture
Jan 6, 2010 at 4:53 pm snorelock said:

I should start by saying that my comments that I am about to post regarding Tony's letter, are my own genuine visceral response to the content of the letter; as seen through the perspective of a former employee and Zappos family member. My comments are aimed at those of you who are not employees, or former employees of Zappos. If you have never set foot in the headquarters, or at one of the stores or warehouses, it is extremely easy for people to judge this action because you have never felt the culture and spirit at Zappos. I would caution you to avoid being quick to form unfavorable opinions. If you bother to continue to read on, you will understand why I am saying this.

I have just read Mr. Hsieh's email regarding the downsizing of their personnel. I would like to offer a piece of insight as a former employee of Zappos who left in 2006 for personal reasons. Tony Hsieh and Alfred Lin are some of the insightful, kind, and compassionate corporate executives that I have ever had the privileged of working under. I was a mere rank-in-file employee. I am sure, without a doubt, when Tony says this was an extremely difficult decision, he means it. People try to read between the lines. I think Tony was being as transparent and honest as he could be about why these events transpired. When he says it was emotional, he means it.

These gentlemen (Tony Hsieh and Alfred Lin) have gone beyond every conceivable limit to make Zappos one of the best companies to work for in the United States. Zappos isn't just a website, it isn't just a cultural perspective, it is a family. During my time there, I noticed that Zappos cares for their employees like no other company I have ever seen. I should know. I worked in the Silicon Valley in the heyday from 1999 to 2002 during the implosion of the dot com companies. Somehow, Zappos was able to maintain a work hard play hard ethic while giving employees every possible comfort you can imagine. And they kept this consistent this from the streets of San Francisco to the streets of Las Vegas and Henderson.

In kind, the employees respond by working more productively and with a sense of ownership in their tasks. That is why the vast majority of the comments left on the site say something about how impressed they were with the fast delivery of their merchandise, or how wonderful the customer loyalty team was while speaking with them.

In contrast to Zappos, public .com companies like webvan, gave their employees no notice at all. The employees showed up to work only to find the doors literally chained shut as a putative measure by some government agency. Do you think those employees got severance packages and 6 months of paid Cobra?

~~~~~~~~~~~~~~~~~~~ 1 of 2 Posts ~~~~~~~~~~~~~~~~

465256299's picture
Jan 6, 2010 at 4:53 pm ZC13108 said:

I was looking for a place to post a Kudo, and came across this very sad message. When i think of all the times my shipping has been free, or upgraded for free, i feel terribly guilty. I LOVE Zappos, primarily for your ease of processing and customoer service. I am very, very sorry about your downsizing, and i truly wish i could afford to order more shoes from you guys. You know, i have 5 nephews that are always needing new shoes, and Christmas is coming - i will make sure to order their christmas presents from you guys! PLEASE stay in business, you are so wonderful! Christine in Corpus Christi, Texas (HAPPY-HAPPY customer)

40800798's picture
Jan 6, 2010 at 4:53 pm snorelock said:

I say this to show the difference in commitment to the family between the failed .com companies of 2000 to 2002 and the Zappos of the last 10 years. Zappos always had a solid business model and treated their employees generously while encouraging a strong work ethic. That is why they are still here today. I myself was laid off in April from another company. Our employer called us into a conference room and told the entire staff "today was your last day". There were no severance packages given. Zappos is being as generous as possible right now because they care about those 8 percent of the company and their families. http://crave.cnet.co.uk/gadgets/0,39029552,49296926-6,00.htm

You can see that Tony and Alfred, with the kindest and warmest intentions gave the most generous severance package that I have seen in years. Please allow me to quote Mr Hsieh for a moment:

"We are offering to pay each laid-off employee through the end of the year (about 2 months), and offering an additional amount for employees that have been with us for 3 or more years.

In addition, because our regular health benefits cover 100% medical, dental, and vision for employees and 50% for spouses and dependents, we decided to offer to reimburse laid-off employees for up to 6 months of COBRA payments."

If that doesn't say wonderful things about the leadership then its possible one may need to rethink their own world view. Tony and Alfred are some of the best leaders I have ever seen. They are accessible, friendly, and caring. I am sure this was devastating for them to have to make this decision.

I want to offer my sincerest best wishes for those who were part of the reduction in force. I am in the same boat with you. It stings in the present. However, as you talk to others who have been let go by other companies, you will begin to realize that Zappos is trying to take care of you even when you were no longer employed. 6 months of cobra and a minimum of 2 months severance is unheard of in this present economy. If you can see past the shock and hurt, I think you will see that these men still really care about your well being.

I am sorry you lost your positions, I truly am. And I wish for those who remain at Zappos to be able to remain in contact with their long time friends and not lose that sense of family, culture and wow that we all used to feel.

To Tony and Alfred I want to say I am sorry you were put in this position to make this choice, but I respect you more now than ever based on how you took care of your people, even when the darkest hour came and you needed to reduce the size of your staff.

Best Wishes,


40800798's picture
Jan 6, 2010 at 4:53 pm snorelock said:

The above post was a continuation of my original message marked 1 of 2 because it was so long. So that post is the 2 of 2. For the longest time it wouldn't let me add the second half, but I guess they got the bug in the system worked out.

The first part of the message was marked "ZC21959 09 Nov 08 at 08:53PM "

45572200's picture
Jan 6, 2010 at 4:53 pm ZC23600 said:

I have always wondered, why not just cut everyone's wages 8% and let everyone keep a job?

468083039's picture
Jan 6, 2010 at 4:53 pm ZC21763 said:

I am a repeat customer and will continue to be. I have 3 married children and 7 grandchildren and 2 soon to be grandchildren in law. I have passed the catalog that came with my shoes to them and told them to pick out their Christmas as I will be doing all my Christmas shopping at Zappos. I hope that will help the Zappos situation just a little. And I have emailed all my friends and family the web site to Zappos telling them how great product you have, how quickly items are shipped and about the free shipping and return also. Some have already made purchases from you. Have a Happy thanksgiving. Jan Wells

40162672's picture
Jan 6, 2010 at 4:53 pm ZC24007 said:

While I understand that you all see your cuts as cautious, know that what you and all the other companies are similarly doing is just driving us further into an economic downslide. Cut 8% of your employees just before Christmas, and you've added that amount of people to the pool that are not going to buy and presents this year, and have no money for discretionary spending. Not the boost the retail sector is looking for...

39291419's picture
Jan 6, 2010 at 4:53 pm ZC24171 said:

You layoff people and wreck their lives here during the holidays, but you still allow adware/spyware applications to claim affiliate commissions by automatically popping and setting cookies on traffic that was your traffic to start with.

I bet in an hour of analyzing your affiliate channel data from 2008, I can find enough wasted money to re-hire those employees and give everyone on your payroll a 5% raise. But you likely don't understand this and have been led wildly astray by a company you trust (who also profits from this activity).

Best of luck to you.

43634876's picture
Jan 6, 2010 at 4:53 pm ZC21659 said:

When Super-shaved Remember, pard You'll still get slapped But not so hard Burma-Shave

468601663's picture
Jan 6, 2010 at 4:53 pm ZC26299 said:

Mr.Hsieh, Last year I called Zappos for them to match the price on a pair of Robert Clergerie boots Via, I believe your stock number is 7336417. They are beige. The store in Beverly Hills told me you would match the price. I called and called and called....I never heard back from Zappos...very disappointed in your customer service that you rave so much about. Nevertheless, I hope your holiday season is good at Zappos...I just will not be shopping there. Cheers, Nikki!

43722613's picture
Jan 6, 2010 at 4:53 pm Jeff said:

Hello Nikki,

We are so sorry about the poor experience that you had with us regarding the Via boots from Robert Clergerie. We certainly do not intend for you to feel as though we have not lived up to our promise of excellent customer service.

If you would be willing to try using our service again, please call us and ask to speak with a supervisor so that we may both hear what happened in detail, as well as take steps to prevent anything like this from happening to our other customers. Thank you for your understanding and consideration, and we look forward to hearing from you.

42183083's picture
Jan 6, 2010 at 4:53 pm ZC28248 said:

I would like to congratulate you on the success of your enterprise. I'll never forget the time, fairly early on in my Zappos customership, when I called to return some shoes which had a defect. A few days later I received a thank you card from the person who helped me, with little hand-drawn hearts on it. In this era of junk mail, it was probably the only personal paper letter I received all year!! I have been a loyal customer since. Check my record. I used to shop Amazon until they became so huge, impersonal, and impossible to navigate. I loved them when they were just books, but I never shop there anymore. I loved Lands End in the pre-Sears days when they had higher quality products and stood by their Guaranteed. Period. policy. I loved that I could call them and ask if the color of a sweater was as blue as it looked in the picture, and they KNEW. I love Zappos still, but started to worry when you expanded your offerings beyond just shoes, and now that you are having to do a RIF, I wonder what that will do to morale and your customer focus? Particularly when times are tough, hone in and FOCUS ON YOUR CORE BUSINESS. Hire great people with awesome customer service skills and turn them into SHOE experts. Allow me to open a chat window and ask if the brown color is a true brown or if it has a green tinge, and make sure your representative can answer. Just my two cents. Good luck.

469418267's picture
Jan 6, 2010 at 4:53 pm ZC45232 said:

Do you have any plans to have home based employees? I live in Wisconsin, but would love to work from home. My experience with customers was fantastic. I would love to work for a company with the culture that you have.

470268143's picture
Jan 6, 2010 at 4:53 pm ZC51523 said:

Layoffs are always hard, but they are always done as a last resort. Good luck to Zappos and everyone else, both the laid off employees and the still current employees. http://www.photosig.com/go/journals/read?id=1776&forward=myjournalentries

470512442's picture
Jan 6, 2010 at 4:53 pm ZC55165 said:

I will definitely enjoy reading. Seeing what you know about business tells me that you must also be a great poker play. I love poker and business, so I'll be sure to read the book when it comes out! (+spam+). Regards,

470528503's picture
Jan 6, 2010 at 4:53 pm ZC55399 said:

Just thought I'd leave this message because I'm impressed with Zappos and I'd like to see you succeed. (+spam+). Regards,

470646131's picture
Jan 6, 2010 at 4:53 pm ZC56921 said:

definitely shouldnt loose your work force who have worked soo hard to make your company succeed all this while..

- Jay (+spam+)

470651824's picture
Jan 6, 2010 at 4:53 pm ZC56995 said:

I did not had the chance to know your Company service but my friends were talking about your Company and the great service your people give. Its sad to read about this but I hope the Company stands on its ground and make a come back soon

(+spam+) (+spam+)

470658644's picture
Jan 6, 2010 at 4:53 pm ZC57109 said:

i always hate hearing that people got laid off. there has to be an easier way then having to do that


42185813's picture
Jan 6, 2010 at 4:53 pm ZC21700 said:

how do i unsubscribe from comment notifications?

42185813's picture
Jan 6, 2010 at 4:53 pm ZC21700 said:

It's done by unsubscribing yourself to all email notifications under the "My Preferences" tab in your profile. I have taken care of this for you, let me know if you receive any more email. Thank you! -Brett

470809417's picture
Jan 6, 2010 at 4:53 pm ZC58952 said:

That would definitely be a very tough decision for any company. Hopefully everyone had enough time to find new jobs.

Lets just hope the government gets this country turned around soon!

Matt Change Management

470960393's picture
Jan 6, 2010 at 4:53 pm ZC60661 said:

Laying off is a hard to decide. I mean, for me, it my last option. So expect if something like this, then that means that there is no other way to fix the situation.


471016036's picture
Jan 6, 2010 at 4:53 pm ZC61176 said:

I've worked in many companies and can say I've never seen the pedestal you put your employees on. I've been in the position of having to lay off employees and it broke my heart each time. It's amazing how well you are willing to take care of them. I came across this article while researching lay offs and just from this one posting I will buy from your company.

Jake Engagement Rings

471066994's picture
Jan 6, 2010 at 4:53 pm ZC61541 said:

I agree with Jake. Its hard to make descisions like this however for the survival for future business sometimes you need to make hard choices.


471066994's picture
Jan 6, 2010 at 4:53 pm ZC61541 said:


What company is left if it folds? Better to save a little than to loose the lot?

If employees are costing your business money rather than making money then is it really a buiness?

Remember people are in business to make money. If we were to make freinds maybe we should join facebook.

471193319's picture
Jan 6, 2010 at 4:53 pm ZC62509 said:

I appreciate treating employees right, we have all been there, and I love to see a company treat their employees with respect. If a layoff has to happen to save the business, so be it, the respect that you have given the ones you layoff is amazing. I too will buy from Zappos from now on!

Oh and I LOVE the facebook comment!

Jedd Arizona Wedding Photography

473061223's picture
Mar 17, 2010 at 11:23 pm vickyt4679 said:

Thanks for the update. I am a customer from India an i would like to thank you for your services. I enjoy your website a lot. Thanks again.