Congratulatons to Zappos! I wish you all continued success during the exciting times ahead.

Congratulations to Zappos.

I have been a customer for many, many years and have been a strong promoter of your site and your company. I love Zappos and really hope that you stay the way you are at the core and with your customer service.

Good luck to all at Zappos!

I've been a happy customer for years, but never actually thought of zappos as anything but a (very professional) faceless reseller. Please forgive the assumption. Congratulations!

To everyone at Zappos, I want to say congratulations.

Richard
(aka Snorelock)

I hope the Zappos culture rubs off on Amazon and not the other way around. Zappos is the easiest and most courteous online company today. I've been buying from you for years and love your prompt service and upbeat customer representatives who communicate clearly and solve problems quickly when they occur (which is almost never, in my experience!) Just keep up your great work and don't grow too quickly. Customer satisfaction is what makes customer loyalty, and that's what keep a company in business.

Congratulations Zappos! I love the company and the culture that made it the best shoe retailer. Wish you continued success and growth!!!

After the layoffs that happened late last year, I just hope that Amazon doesnt make cutbacks too...I also hope they dont change Zappos culture. It would be amazing if everything stayed the same, and the merger just gave Zappos more exposure!

I have been a zappos customer for a long time. If I had a dollar for every time I recommended zappos to a friend or, in some cases, strangers, I could retire. I am sorry to see you go. Getting bigger is not always a good thing. I have dealt with Amazon and not been happy with them. Zappos is the ONLY company I have ever dealt with that could write a book on "customer service". At times, I even paid a little more to do business with Zappos but it was always such a pleasant experience. I guess congratulations are in order. Congratulations...I sincerely wish you the best.

S. Cousineau

I love the fact that customer service Reps can send a personal note to customers. This creates loyalty and a bond that keeps me coming back as a customer.

How does this process on the job work? How do you ensure that employees send out courteous and professional notes free from verbiage that goes against culture, free from misspellings and grammatical errors?

Congrats to the Zappos brand and continued success as you take this next step with Amazon! Because of the ease I have always had when shopping with Zappos or Amazon, I constantly tell people those are the two places I would work for if I had a choice!

Keep up the GREAT work!

I tried Zappos when I read the article about you and Amazon. I send a email to Customer Service regarding a soft-soled sandal. After waiting a day, I got the absolutely useless response imaginable. It was a link that listed all 4,000+ sandals that you carry. It didn't even start to address my question.

How stupid do you think your customers are that they can't do a basic search? What not just answer the question and hope I buy something?

I am disgusted, absolutely disgusted. Even a bad answer would be better than the insulting answer you gave.

You are supposed to have core values. I can only imaging what they are.

How Exciting!

I have been a fan of Zappos from the very beginning. Can't wait to see what the future holds in store for you!

All the best to the best shoe biz on the net!

Kim
www.runwayrundown.com

Dear Tony and the fabulous Zappos Family,
Congratulations on this awesome step! I've been a huge fan and customer of your superlative service ever since the day, years ago, when I bought my first pair of shoes from you and they arrived in less than 24 hours.
Honestly, for those of us who have shopped with you over the years, admired your extraordinary positive culture/customer service skills, and watched your every move as the company and its brand grew and grew, there is a tinge of anxiety and a deep wish that the marriage with Amazon (another company I love)will thrive and succeed beyond our collective dreams.
I love the open letter you wrote to your employees and shared with us on Twitter. Please keep those communication channels flowing and know that we love and support everything Zappos.
Kudos. You deserve all the success!
E. ObihFrank

Double WOW to you : ). I signed up for Twitter awhile ago but didn't find it very interesting. After reading your comments, I think I will try it again and refocus my comments. There is always something funny going on in healthcare - I am a labor and delivery nurse. I will leave everyone with this comment I heard recently...
"A $4 Taco and a $400 parking ticket!! I am SOOO not a cheap date!"

Would you ever considering opening something in Atlantic City or surrounding areas. I LOVE your company and would be interested in working for a company such as yours.I am a performer and have owned and directed a Performing Arts Camp for the past 12 years. This is a very interesting area because of the resort/beaches/casinos and the close proximity to cities such as Philadelphia, New York and Delaware(interesting tax laws). I know Zappos is very popular here!!! Contact me at songsusan@aol.com or www.suzieneu.com or www.suzieanddeanmusic.com

Congratulations! Zappos looks like a fun place to work. You work hard and play hard. Zappos is making a name for itself not only with their merchandise but with their customer service. Keep up the good work.

I am a new (and today a repeat) customer and will continue to be as long as Zappos does NOT change its culture and amazing, superior customer service personnel and delivery service! I write this because I just read Zappos' email dated 07-22-09 to their employees re Zappos' impending merger with (will be a wholly-owned sub-sidiary of) Amazon. My first order was on 10-07 and was ZAPP(os)ED to me l8 hours later! Today (10-08) I placed my second order. From my first order handled by Renee @ Las Vegas (Henderson) call center to Don H and Angela M @ KY warehouse and person sending UPS Tracking # to my second order today with Jackie at Henderson call center, I am awed and pleased with your employees. Because I have faith in your CEO and staff, I expect Zappos will continue to: give their superlative service to their customers; keep their wonderful employees happy; and, have the good, mutually, beneficial business relationships with their vendors. Irene C, PHX, AZ

Hello Irene thank your for the kind words. I am confident that Zappos moving forward with it´s superior customer service.
Unfortunaly there is no way to invest in Zappos stocks.

Tony,

Can we pre-order the book on Amazon??

My two favorite sites. My two loves are books and shoes!

Thank you for all you do. Congratulations!

Michelle
in Colorado