I get asked by a lot of people outside of Zappos why I'm still here, because so many entrepreneurs leave the company not long after an acquisition.
One of the big reasons is because what we're doing isn't just about making Zappos customers, employees, and vendors happy. What we're doing is a lot more important. It's about starting a movement and changing the world by inspiring and helping other companies to focus more on culture, core values, customer experience, passion, and purpose -- all without losing sight of financial goals. We're starting a movement -- and that's part of the reason why we launched Zappos Insights (www.zapposinsights.com).
I now get emails every day from people that tell me they've made changes to their companies and/or personal lives because of what we do at Zappos. For example, I just received an email today from the CEO of LivePerson, which currently has over 400 employees... See his email below and be sure to watch the video!
Thank you everyone for your role in delivering happiness to the world!
I started LivePerson 15 years ago and we now have over 400 people and growing. I set out over a year ago to really understand what makes great companies great and took a look at Gore, Google, Four Season, and Zappos.
I was fortunate enough to visit your HQ in Las Vegas and take the tour and have lunch with you. It really opened my eyes to how a great culture drives being a great company.
We had an all company meeting a few weeks back and Zappos was mentioned in many conversations and inspires us to live our core values of "Be an Owner" and "Help Others". I know in order to be like Zappos, we have more months/years to go, but you and your people are truly an inspiration to all of us who want to take the risk of being different and great.
Enclosed is the link to a video we did to chronicle our three days. I hope you will share it with others, you guys are a part of it!!!