Agape?

You betcha - there's more than one kind of Love.

Agape; Unselfish love, brotherly love, mouth wide open, as in wonder,
surprise or eagerness.

Sure does smack of the love found within the Culture at Zappos.

Agape can help with anything you're involved with, and it sure helps to "Make the World a Better Place".

Yours in "Agape" - Coach

It's not a record unless it Spins.

That's the way it goes, and everyone at Zappos sure did "Spin it and Win it".

We broke the all time sales record yesterday and it was the culmination of the whole team, giving what we got.

In all areas, we banded together and faced the economic headwinds with
a beautiful plan, determination and focus - to give our valued
customers and recipients of Holiday gifts, exactly what they wanted,
making this time of year just that much more enjoyable.

And being in Las Vegas, it doesn't snow much, but it was no surprise,
that I woke up and looked around the valley and saw all of the hills
proudly dusted with snow.

Looks like the powers that be, gave Zappos a big seal of approval...by putting "icing on the cake".

Yours in "Well done Team, Well done" - Coach

A shock is sometimes good for us?

You betcha...and the only reason it is a shock, is because we weren't
ready for it.

When we are shocked by a situation, event or even a cold shower, it's
just because we are taken by surprise and have a hard time getting our
heads, or our body around what just happened.

And getting shocked simply elevates our internal structures and
functions to rise to the occasion.

It's the "fight or flight" reaction of our body - where our autonomic
nervous system shifts to meet the demand - the sympathetic nervous
system takes over and the parasympathetic nervous system cools down -
all to better help us deal with what we didn't see coming.

So our body rises to the occasion, and so can we, and sometimes a
little shock is what we all need to get us out of "idle".

Yours in the "Next Level" - Coach