One of the ways we like to WOW our customers at Zappos is by having specially trained CLT members available to answer category-specific questions by dialing them direct between 6 am and 6 pm Monday through Friday. The CLT business unit teams sit on the Merchandising floor alongside our buyers so that they can get answers for customer inquiries directly from the source!



From the left: Heather, Priscilla, and Sarah

Since our CLT business unit teams are here to answer questions all day, I decided to turn the tables on them by asking them a few questions. Please find their candid responses below:

Question: If you
could be 5 years old again for 24 hours, and could do anything, what would you
do?

Priscilla: “I’d probably play with all 500 Barbies I had for the entire day. I miss those good ol’ days!”

Sarah: “I am going to have to be generic on this one and say go to Disneyland! I love that place!”

Heather: “Eat as much ice cream as I could!”

Question: Have you ever received a phone call to the Kids line from anyone under the age of 10 (approximately)? If yes, what were they trying to buy?

Priscilla: “Haha yes! It was really cute! She wanted these Roxy straight leg jeans and
just wanted to make sure they were long jeans and not capris!”

Heather: “Yes, Heelys.”

Question: What is the
most ridiculous question you have been asked by a customer?

Priscilla:“I’m 5 months pregnant and want shoes for him when he is 2 years old. What size should I get?"

Sarah: “I'm looking for a shoe. Do you have it? Ummm........ sure! We
have two million, which one would you like?!”

Heather: “Do you take cash?”

Question: What is the most common question asked by our customers?

Priscilla: “How do these shoes run, true to size?

Sarah:“How does this brand run and how do I figure out what size my child wears?”

Heather: “What size does my kid wear?”

Question: What activity do you do that makes you feel like a kid again?

Priscilla: “Hmm… I would say, using the ‘paint’ accessory on my laptop! I use to spend hours on that when I was younger, and still do!”

Sarah: “I feel like a kid every day! I like to jump on the trampoline!”

Heather: “*Bringing my son to the playground & playing with him.”

Question: I know a lot of customers call in asking what size of shoe their kids wear. Where did your clairvoyant powers originate from?

Priscilla: “WIKI is my best friend!”

Sarah: "In my past life, I was a child and I memorized every size, age, measurement of every child's foot that could possibly be. hahaha Well...... I have two kids, so it helps!”

Heather: “Being a mom.”

Question:If you had to pick one department in the company that acted most like kids, what would it be?

Priscilla: “CLT, all the way!”

Sarah: “CLT.”

Heather: “CLT.”

Question: What do you love most about your job?

Priscilla: “I love, love, love how amazing everything and everyone
is. I've been here for quite some time (my longest job ever) and look forward
to it everyday! The team I'm with is so awesome! It's a home away from home!”

Sarah: “It's ZAPPOS! ....One must experience it to truly understand. If I had to pin-point one thing, it would be the people and all of my awesome friends that I have made!”

Heather: “The fact that I can come here & be who I want & not be judged for it. Even though I
think I'm pretty normal...for the most part.”

Why does Brett – hard core rock ‘n roller, natural born Hoosier and wavy-haired God – look so sad? Look closely. Look carefully.

A rock God doesn’t wear a baby tee-sized sweatshirt. Baby tees, yes. But not a midriff-baring sweatshirt where the sleeves don’t even quite make it to his wrists.

You might be asking, “So, does Brett shop at Baby Gap?” The answer is maybe, because I don’t know Brett that well, but I do know that this sweatshirt is too small because his Mama put it in the dryer for a bit too long.

And he is sad about it. Clearly.

“I love my Mama…but I really loved that sweatshirt,” he said this morning. Lesson learned: a mother’s laundering skills fade over time.

Ever wonder what the story is behind the basset hound that looks at you with those droopy eyes, thanking you for your order on Zappos? Wait no more! World…meet Fletch!

Name: Fletch

Birthday: September 15, 1999

Likes: filet mignon treats and long walks in the park with Ned and Andy

We at Zappos love our furry friends and since his arrival into our lives, Fletch has gained quite a following. So much so that he was one of the guests of honor at the recent 1st Annual Basset Hound Picnic.

Andy, Fletch’s owner, said that he was expectedly very excited for this function. When they received the invitation in the mail, there was a sense that he knew exactly what was in store for him. He’d get to spend some quality time with his old friends from the rescue; Gary - the brown and white droopy eyed senior citizen, Henrietta - the blind 5 year old with a plucky spirit, and Boscoe - the quiet, reserved gentleman.

“Like any reunion, the atmosphere was electric when we got there,” said Andy. “Old friends and new ones approached Fletch and I right away, I could sense fear and anxiety in Fletch.”

Fletch certainly wasn’t used to this sudden bombardment of creatures that looked like him. A few standoffs, and nervous urinations later, Fletch finally relaxed. He began gravitating to his old social circle.

Boscoe and Fletch appeared to pick up where they left off. Telepathically Fletch told Boscoe about how he became this big Internet star and how his life was never the same…constant requests for interviews, award shows and endorsement opportunities. Boscoe, not one to be impressed by this, responded by laying a ‘deuce’ next to Fletch’s feet. Un-phased by this, Fletch went on talking about himself, often referring to himself in the 3rd dog.

Fletch has quite a following and you never know…he might just join the conversation on Twitter! (twitter.com/fletch_thedog)

P.S. Check out more of our Zappos.com Critters!