Last week, we had account from Derek F., our inside man in Zappos CLT Incubation, check out his first installment here. We hear from Derek again this week, deep in the trenches and nearing the end of one of the most exciting times for any new CLT member. Take it away, good sir!
Well, the time has come! We are in our final days of Incubation, and then on to the floor of CLT land! I think I speak for most people when I say that Incubation has prepared us for the floor in a way that is much better than just throwing us right on the phones and letting us sink or swim.
With that said, I am happy to say that all of us in Incubation passed the final exam with flying colors, and all of our final QA's were very good. We have all gotten our team assignments and we have met with our new leads, and after our graduation pot luck tomorrow, we move to our new desks. I think that we will compliment our new teams nicely. All in all, it looks as though we have all progressed to where we can all one day be superstars within CLT, and I know that makes our Incubation Leads proud to be a part of that.
My lead, Abbie, helped me get from a point of frustration to a great place where I can grow and learn and be the best there is on the floor. She was able to help me set goals that were improved on with each quality assessment and she even busted out the Post-its with all kinds of tips on them to help me remember everything that I had forgotten to mention to customers. Those little things helped me get past my learning curve.
Incubation for us comes to end tomorrow and we are going to enjoy our graduation with a little trip to the Mini Grand Prix tonight and a graduation pot luck tomorrow. Goodbye Incubation, you are gone, but not forgotten. We have finally grown up...
_Congratulations to all of our new CLT members! Rock on! _
With that said, I am happy to say that all of us in Incubation passed the final exam with flying colors, and all of our final QA's were very good. We have all gotten our team assignments and we have met with our new leads, and after our graduation pot luck tomorrow, we move to our new desks. I think that we will compliment our new teams nicely. All in all, it looks as though we have all progressed to where we can all one day be superstars within CLT, and I know that makes our Incubation Leads proud to be a part of that.
My lead, Abbie, helped me get from a point of frustration to a great place where I can grow and learn and be the best there is on the floor. She was able to help me set goals that were improved on with each quality assessment and she even busted out the Post-its with all kinds of tips on them to help me remember everything that I had forgotten to mention to customers. Those little things helped me get past my learning curve.
Incubation for us comes to end tomorrow and we are going to enjoy our graduation with a little trip to the Mini Grand Prix tonight and a graduation pot luck tomorrow. Goodbye Incubation, you are gone, but not forgotten. We have finally grown up...
_Congratulations to all of our new CLT members! Rock on! _
