Attention! Attention! Read all about it! Zappos is being invaded by robots!

Okay, well maybe we're not being invaded but we still have them, which is cool nonetheless. If you haven't heard, Zappos.com is now running the new KIVA system. We are one of the first few companies in the United States to have them in our facility. For those who don't know what KIVA is exactly, they are multiple robot units that actually bring storage shelves to a team member's station to be filled with product. They also bring the shelves to a team member who needs to pick a product to be shipped to a customer. Based on the information you enter into the computer about the sizes and type of product you need to put away or pick, the robots bring you the appropriate shelves. Right now there are only a few employees working with them in order to make sure everything runs properly and smoothly. After about a week or so of working with the KIVA system, this is what a couple employees had to say about it:

"Our first day in KIVA was really exciting. We learned what does and doesn't belong in the pods and which pods to use for specific items. The pods have certain areas for small and large purses/wallets, small shoes, and even designated spots for watches and hats. It makes everything so much more organized and easier to not only put away but also to pick." - -Suzanne B.

"KIVA definitely makes my job easier. It gets really hot in the warehouse and after a full day of walking back and forth between floors and pushing a cart, you're ready to fall over. I love the KIVA robots because they do all the work. It not only helps me keep my energy, it lets me keep my same fast pace throughout the whole night." - Beth W.

Based on the feedback from the employees and the progress of the KIVA system itself, it is believed that our receiving and shipping processes have broke new grounds in getting new products and pleasing the customers. Looks like we even deliver WOW to ourselves. This is just a glimpse of what the future will hold for us at Zappos.com. Keep checking back for more updates about the KIVA system and all the little critters.

All ready to go!

Our very own Chris M. checking out the Picking process.

The beautiful overlook of the robot village.