So just when you think you can tie your shoes correctly someone like Debbie Weitzman comes along and tells you that you're doing it all wrong (she should know, she is Stuart's niece). That's right, it all happened last week when we had the pleasure of having Debbie tour our Henderson Headquarters and upon introduction she glanced down at my shoes and screamed out "look at those laces! Come here, you're a mess!" And before I had time to take that remark personally, she was already in the process of retying and explaining the correct way to tie a shoe. And since the difference was so amazing, we decided to walk around the office a find other Zapponians in need of a shoe lace makeover.

Thank you Debbie for schooling me and all of Zappos in the art of shoe tying. Our bows will never be lopsided again!

This week our Customer Loyalty Team's graveyard shift celebrated its 5th anniversary. That's right, June 21, 2004 is the day Zappos started WOWing customers 24 hours a day, 7 days a week. One of the reasons Zappos moved to Las Vegas from the Bay Area five years ago, was for the 24 hour workforce and culture that is alive and well in this town. So, shortly after moving to Las Vegas the graveyard shift was started.

The amazing thing is that even though the graveyard shift only started with just a handful of people, five years later, we still have a couple of the original members here working on the shift.

So just remember, when you're curled up in bed at night - "You sleep, they Wow!" And if you ever find yourself up on the computer in the middle of the night, and what to find some shoes, clothes or a handbag, just go to Zappos.com. While you're having fun shopping, if you need help or even just want to say hi, give our graveyard team a call, because they would love to help you out. We're here 24 hours a day, online and in person.