Zappos Returns

We get a lot of questions from our readers about a number of different topics. Everything from “do you guys really get free lunch?” to “Can we take a tour of the office when we visit?”. Recently we got the question How do you properly package a return? , so we decided to make a fun and informative video to show everyone how. Let us know what you think!


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Mar 4, 2010 at 12:20 am RichardP3881 said:

I enjoyed the video...informative with a bit of humor!

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Mar 31, 2010 at 5:17 am JustinC5528 said:

You guys are amazing.

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Apr 13, 2010 at 4:11 pm JulieL6450 said:

You cannot get any easier than ZAPPOS!

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Aug 29, 2010 at 8:07 pm BradleyS16372 said:

Wow. A face on customer service - brilliant way to earn trust for online sales. Glad to be a new customer!

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Dec 28, 2010 at 6:28 pm ScottS31598 said:

Thanks, that was easy!

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Jan 17, 2011 at 3:32 pm GreenMimi said:

Easy as 1-2-3. Zappos is the best site on the Internet! And, I should know since I do 99.9% of my shopping online.

My only complaint is that I don't live near Zappos :-( If I did, I would beg for a job! :-)

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Dec 30, 2011 at 1:21 pm DarleneD102484 said:

Informative, but hard to hear with the echo. Thank you.

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Feb 15, 2012 at 8:25 pm KimberlyK116389 said:

Nice video, but you don't tell us what to do with the smaller sticker on the bottom.

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Jul 12, 2012 at 4:57 am oddfish said:

We should all be having this much fun at work. Productivity would soar! I certainly try, but some folks seem to have been vaccinated against fun of any kind. Life's too short. Keep it up -- perhaps it's catching after all.

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Feb 11, 2013 at 4:30 pm John203067 said:

WOW! That video was AMAZING! Thank you for NOT making one of those cold computer based simulations that utterly bore me to tears (that is saying a lot because I am a CBT Designer by trade). I know the simulations are cool and very effective but sometimes a good old fashioned video with people actually pointing to the screen is most effective! I felt like Zappos is real place with real people and that makes me want to buy from you. By the way, the first place I go to when buying online is to view their return process and yours seems to be well thought out. Now if ONLY I could decide what to buy! Thanks again and you should be proud of your team for that great video!

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Sep 2, 2013 at 11:45 am madhu250937 said:

The information shared in this post is very nice. For more info about birthday return gifts online and birthday return gifts online india.

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Sep 19, 2013 at 1:17 pm Julie252638 said:

What about exchanges for a new size? I believe there is a way to exchange using the original purchase funds, without returning and re-buying.

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Sep 11, 2014 at 11:18 am Sylvia282341 said:

I just watched the return policy video. You guys are wonderful!. Your return policy is very generous. I know of no other vendor that has a 365 day return policy. Now that I know this, I will definitely be buying more from you. Thank you.

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