Zappos Returns

We get a lot of questions from our readers about a number of different topics. Everything from “do you guys really get free lunch?” to “Can we take a tour of the office when we visit?”. Recently we got the question How do you properly package a return? , so we decided to make a fun and informative video to show everyone how. Let us know what you think!

Comments

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Mar 3, 2010 at 4:20 pm RichardP3881 said:

I enjoyed the video...informative with a bit of humor!

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Mar 30, 2010 at 10:17 pm JustinC5528 said:

You guys are amazing.

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Apr 13, 2010 at 9:11 am JulieL6450 said:

You cannot get any easier than ZAPPOS!

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Aug 29, 2010 at 1:07 pm BradleyS16372 said:

Wow. A face on customer service - brilliant way to earn trust for online sales. Glad to be a new customer!

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Dec 28, 2010 at 10:28 am ScottS31598 said:

Thanks, that was easy!

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Jan 17, 2011 at 7:32 am GreenMimi said:

Easy as 1-2-3. Zappos is the best site on the Internet! And, I should know since I do 99.9% of my shopping online.

My only complaint is that I don't live near Zappos :-( If I did, I would beg for a job! :-)

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Dec 30, 2011 at 5:21 am DarleneD102484 said:

Informative, but hard to hear with the echo. Thank you.

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Feb 15, 2012 at 12:25 pm KimberlyK116389 said:

Nice video, but you don't tell us what to do with the smaller sticker on the bottom.