Zappos Returns

by J P W on Jul 8, 2009 in Zappos Family10 comments

We get a lot of questions from our readers about a number of different topics. Everything from “do you guys really get free lunch?” to “Can we take a tour of the office when we visit?”. Recently we got the question “How do you properly package a return?“ , so we decided to make a fun and informative video to show everyone how. Let us know what you think!

Tags:
  1. how_to_package_a_return,
  2. printing_a_return_label,
  3. print_a_zappos_return_label,
  4. processing_a_return,
  5. properly_package_a_zappos_return,
  6. zappos,
  7. Zappos Family,
  8. zappos.com,
  9. zappos_returns_process,

Comments

38699952's picture
 Mar 3, 2010 at 4:20 pm RichardP3881 said:

I enjoyed the video...informative with a bit of humor!

471562666's picture
 Mar 30, 2010 at 10:17 pm JustinC5528 said:

You guys are amazing.

469300919's picture
 Apr 13, 2010 at 9:11 am JulieL6450 said:

You cannot get any easier than ZAPPOS!

474799502's picture
 Aug 29, 2010 at 1:07 pm BradleyS16372 said:

Wow. A face on customer service - brilliant way to earn trust for online sales. Glad to be a new customer!

474688859's picture
 Dec 28, 2010 at 10:28 am ScottS31598 said:

Thanks, that was easy!

467379550's picture
 Jan 17, 2011 at 7:32 am GreenMimi said:

Easy as 1-2-3. Zappos is the best site on the Internet! And, I should know since I do 99.9% of my shopping online.

My only complaint is that I don't live near Zappos :-( If I did, I would beg for a job! :-)

481994938's picture
 Dec 30, 2011 at 5:21 am DarleneD102484 said:

Informative, but hard to hear with the echo. Thank you.

480251277's picture
 Feb 15, 2012 at 12:25 pm KimberlyK116389 said:

Nice video, but you don't tell us what to do with the smaller sticker on the bottom.

467784340's picture
 Jul 11, 2012 at 9:57 pm oddfish said:

We should all be having this much fun at work. Productivity would soar! I certainly try, but some folks seem to have been vaccinated against fun of any kind. Life's too short. Keep it up -- perhaps it's catching after all.

490152163's picture
 Feb 11, 2013 at 8:30 am John203067 said:

WOW! That video was AMAZING! Thank you for NOT making one of those cold computer based simulations that utterly bore me to tears (that is saying a lot because I am a CBT Designer by trade). I know the simulations are cool and very effective but sometimes a good old fashioned video with people actually pointing to the screen is most effective! I felt like Zappos is real place with real people and that makes me want to buy from you. By the way, the first place I go to when buying online is to view their return process and yours seems to be well thought out. Now if ONLY I could decide what to buy! Thanks again and you should be proud of your team for that great video!