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I love You More Than My Dog !

Posted by Pat W Oct 28, 2009

Jeanne Bliss is the Author of the new book "I Love You More Than My Dog" and is also known throughout the retail world as the queen of Customer Loyalty. Not too many people can say they helped 5 of America's hugest companies bring their customer service to such a level that they are now known for providing some of the greatest customer experiences in the industry.

In this Video Jeanne speaks with our COO/CFO Alfred Lin, and asks about the special mixture of service and culture that is Zappos.com. Alfred also touches on recruiting the very best people, and what it means to be a good culture fit within the company.

Stay tuned for more interviews with Jeanne Bliss, and our CEO Tony Hsieh!

Tags: clt, cfo, coo, customer_service, alfred_lin, i_love_you_more_than_my_dog, jeanne_bliss, cs, zappos_customer_service, zappos_customer_loyalty, chief_financial_officer

Comments

Pat W 28 Oct 09 at 07:08AM

Thank you Jeanne for Visiting Zappos.com! We look forward to next time, and hopefully another awesome Book!

Jeanne Bliss 28 Oct 09 at 07:52AM

Thanks Pat to you and all the "Zapponians" for such a warm welcome. As expected, we had a blast!

Jeanne

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