Our very own Katrina J., British CLT-Bringer of WOW, created this fine work below to represent our culture in poetry.

Here at Zappos, we have a special way,
It's called the the 10 core values and it helps us every day.

One of course, is the "Service WOW"
If you are really good at it, we award you a C.O.W (cultivator of wow
award)

Number two, You're in the drivers seat
Embracing change, we think is pretty neat!

Do you fit in with number three? please read on and you will see.

If you want to shave your head and have a race to grow a beard,
Then you're creating a little fun and are hopefully a bit weird!

Be adventurous, creative and open minded as well, is number four, if
you can't tell?

Now we are at the middle and it's about keeping our brains fed,
Pursuing growth and learning, will help us stay ahead.

As for number six, we won't keep you out of touch,
It's open and honest communication, that will help us build our trust.

Team and family spirit is the next one to keep in mind.
With picnic's and parties, where we all have a good time.

Doing more with less got us where we are today,
so, number eight is really great, making your idea's our Way!

It's number nine, I hear you determined to shout!!
And of course it's the Passion, which is what we're all about.

So now we reached the last one, what could we have left out??
Ten wonderful core values that makes Zappos what we are all about.

We like to remember where we came from and how far we have to go,
So being humble, is the last core, to keep in mind,
As we spread a little happiness to all of mankind.....

The Zappos slogan is "Powered by Service". Everything that we do is focused with our customer in mind. In fact, our call center has an entire team, called quality assurance, which focuses on making sure our customers' experience is the best it can possible be.

This week our QA team went around the office and surprised some of the employees that received the top customer service scores for the current period.

With the Customer Loyalty Team's happy hour falling on Friday the 13th, they decided to have a scary theme to their event. In order to promote the happy hour, they went around the CLT floor and scared everyone into going.

It's our favorite time of the year, Halloween costume contest season!
Which Costume is your favorite?

Jeanne Bliss is the Author of the new book "I Love You More Than My Dog" and is also known throughout the retail world as the queen of Customer Loyalty. Not too many people can say they helped 5 of America's hugest companies bring their customer service to such a level that they are now known for providing some of the greatest customer experiences in the industry.

In this Video Jeanne speaks with our COO/CFO Alfred Lin, and asks about the special mixture of service and culture that is Zappos.com. Alfred also touches on recruiting the very best people, and what it means to be a good culture fit within the company.

Stay tuned for more interviews with Jeanne Bliss, and our CEO Tony Hsieh!

This week the Customer Loyalty Team graduated the newest class into the call center from incubation. Right after the initial four week new hire training class, all new members to the customer loyalty team go through a three week incubation period. During this time, they go through more training on policies and procedures, and gain the necessary skills needed to give our customers the very best service possible.

This training period also gives new employees a chance to learn and be a part of the Zappos culture. Here are some of the newest graduates talking about what their experience has been like at Zappos since they started.

These three Zapponians are known for their Flow.

They want to break it off so we're gonna let it go.

It's true they love to wow in a major way.

That's why they keep the job that the work in the day.

Adrian M. - Funky Cold
Rian C. - Rhino
Graham K - G - Money

The first week of October is national Customer Service Week. Each year during this time, Zappos plans a lot of fun activities to recognize employees for a job well done. To kick off customer service week, we had an Oktoberfest carnival here at the Zappos office. With carnival games and some great tasting food, this was a great start to an entire week of fun.

Each day this week, we are going to have some fun and exciting things going on around the Zappos office. More craziness to come...

No matter how happy a person you are, how great your job is, or how much fun your co-workers are to be around, everyone has those little things that bother them at some point during their day. We usually refer to these minor annoyances as "pet peeves".

For those of you who cringe every time you walk by you co-workers messy desk, or steam comes out your ears every time you get cut off in traffic, don't worry, you're not alone. Here are the pet peeves of some of the employees around the Zappos office.

Heather bet Ebonique a dollar a day that she wouldn't wear her purple Chucks for a month. Ebonique took her up on that bet, and in the spirit of Core Value #3, she one uped the bet and wore uber hip 80's outfits along with her purple Chuck Taylors the entire month of August. Well, every day except the 31st that is! How long can you wear your Chuck Taylors?

In the age of Lightning fast internet and HD television, it's easy to forget the ultimate family and friend uniter – The board game! There are too many to name, but please feel free to try!

What's your favorite board game?

We are happy to announce that our Customer Loyalty lead Jean D. has implemented the Internet Vendor Mentor program. This new program allows our vendors the opportunity to listen in on phone calls from our customers regarding questions about their respective categories. For example, if one of our rideshop vendors wants to hear questions that our customers are asking about skate shoes, they can sit in with representatives of our rideshop business unit. We currently have 5 business units: Kids, Outdoor, Running, Comfort and Rideshop.

Great job, Jean!

The Zappos Customer Loyalty Team works 24 hours a day/seven days a week, doing everything they can to take care of our customers. So when they get a chance to get out and have a good time, they sure know how to party, people! This week they had a happy hour to have some fun and recognize their co-workers for a job well done.

We all ate a lot, played games, like beer pong and pool, gave out awards to celebrate some of their accomplishments, and like all Zappos parties, had a few drinks.

The Zappos Customer Loyalty Team not only makes it part of their daily routine to wow customers, but they always go out of their way to help out fellow Zapponians. They set up a recognition program to thank those for being especially helpful in CLT. They call it the "Cultivator of Wow" award, or COW for short. Each team made a fun cow box to house all the nominations.

There are several choices when it comes to purchasing a new smart phone, and it seems that we change up more and more all the time. We just found out about some brand new technology that is powered by potassium, and never needs a recharge, Ladies and Gentlemen, the Banana Phone is here.