3 Posts are tagged with: customer_loyalty

Snack Attack!

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May 13, 2008 by Jesse C

When the going tough, the tough get snacking. At least, that's what Aria does. She reaches over to her drawer and looks for her favorite snack. There are many choices, but what would you choose?

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This started as a prank where some fiendish fiends (great description, yeah?) went around the lunch room and collected every snack that was randomly on tables and elsewhere. They filled Aria's desk to the brim and now she has a veritable store house 2 feet away. Please be aware that by now, most, if not all, the food in this drawer has expired and may not be that good for you. Was it good for you to begin with? Mmmmmm.....I'm hungry either way ;)

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Bridge the Gap

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Apr 30, 2008 by John H.

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Here's Erika (in front of very tall Fred) and Rena forming the front of our symbolic bridge. The smaller but equally important faces in the back are Terry, Dave, Valencia, Andrea and Latrira, the program committee contact.

Being able to handle the rapid growth at Zappos but still preserve our close, “small company” culture is a constant challenge. Another promising step that has just been taken today is the new Bridge the Gap program. Basically people can apply with a brief essay to participate in an overview program of either the Merchandising or newly renamed Content groups. The plan is to eventually have all the departments offering overview programs that give people from other areas a strong sense of what that group does. This not only helps our culture but it also gives a big picture perspective on how Zappos runs and how actions by other groups can keep things in sync vs disarray.

At today’s kickoff event in the lunch room, there were reps of the program explaining the details and also offering “decorate your own” cupcakes. Naturally I showed up soon (but how often?) and made a rather peculiar cupcake. And there was a spectacular closing event – there was a cup cake eating contest with the surviving cakelets. Graham has the video of this “neck to neck” frosting packed contest! Over to you Graham!

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Dress your lead up day, cont...

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Apr 23, 2008 by Jesse C

We had a great time at the Dress Your Lead As a Cartoon Character Day last week and I wanted to point out that we were missing one of our own: Chase. Unfortunately, while the festivities were going on, he was in Kentucky visiting our fellow Zapponians. Being the good sport he is, he decided to dress up anyways. Check out his wonderful rendition of Baby Herman from Who Framed Roger Rabbit...

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There's something to be said about dedication and I'm sure we can all agree that Chase is the spitting image of Baby Herman. I hope that everyone appreciates the level of dedication Chase has displayed with this daring move...indeed, Sir, you have WOWed us all...truly WOWed.

Excelsior!

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