Augusta is one of our most Loyal Team Members, and also has some very special plans for Valentines Day! She also has a couple questions of her own, which we will get to later. Hey Augusta, What do you have in that Vision Planner???

Each month our Customer Loyalty Team participates in activities that work on learning and living each of Zappos core values. This past month they participated in a piggy bank contest that incorporated core value #2 - "Embrace and Drive Change."

Each team built a bank, and then tried to see which team could collect the most change. All the money collected was donated to the Nevada Childhood Caner Foundation. Here is Lauren C. showing how her teams bank works.

Every month the Customer Loyalty WOW team selects a new “Core Value of the Month”. For January that core value was Embrace and Drive Change. Well, befitting our witty group, we decided to take that core value quite literally and held a contest tasking each team with designing a piggy bank.

At the end of the allotted time a first, second and third place winner was chosen for the coolest and most original piggy banks. Don't think that these ultra-cool piggy banks were just for show, however, because a secondary contest was held to see who could fill up their piggy bank with the most change, to be donated to the Nevada Childhood Cancer Foundation. Thank you CLT, for showing that our generous spirit shines even in the midst of our fun. Now, on to the winners!

First Place – The Business Units (Rena Dotson's team) with the Couch Bank

Second Place – Jean Dunning's Team with the Jean's Bank (woo hoo, love the irony there)

Third Place – Noel Benoit's Team with the Ham Bank (looks yummy)

Charity Winner – Atrell Learson - Johnson's Team with a total of $26.68 donated to their piggy bank!

All of the piggy banks looked great and it was hard to pick the winners, but in the end we were all winners. Great job everyone!

Today, on this edition of Things on my Desk at Zappos, we stop in to see Cincinnati's very own daughter, Abby M., and talk about her love of the Bengals, Aqua Teen and....Little Mermaid? Abby, really? You realize you just told the entire world that, right?

Take it away, Abby!

At Zappos, training is a big deal to us. Every employee, regardless of the position that they are hired on for, goes through our 4 week Customer Training program. And now, the training team has morphed into something completely new in order to further train Zapponians and help them grow as employees, as well as people.

Here you go...I'll let them explain.

Robin G. has a party on her desk – complete with dancing dolls, desk bling, a miniature "Welcome to Las Vegas" sign, and a shoe menorah. Honestly, who has a shoe menorah?

One of the ways our Customer Loyalty Team here at Zappos likes to "WOW" our customers is by connecting with them personally through handwritten cards. Let Candace C. in CLT explain how this is done.

Wednesday is just one of those days that needs a touch of something fun thrown into it or most of us may not make to Friday in one piece.

Well, our CLT department found the trick to make Wednesdays exciting, without organizing something over-the-top and that involves very little effort. Crazy Hat Wednesday! It's perfect! Keep a crazy hat at your desk and when Wednesday comes around, put it on and you'll see that your whole day, and your outlook on the rest of the week has changed dramatically.

Or should we call it "Baby Boy in My Belly." That's right, our very own CLT member, Natasha S., is just days away from having a baby boy! See what her team members put on her desk in order to celebrate this momentous occasion.

Zappos wouldn't be Zappos without our exceptional Customer Loyalty Department. What can we say, they make us look good! So in the spirit of the Holidays, our Casual Lifestyle department made 400 gift bags full of toys for our hard working members in CLT.

Happy Holidays CLT!

Every year in December, all Zapponians, regardless of their department, are asked to put their Customer Loyalty Training to good use and help out on the phones for the busy holiday season.

Every Zappos employee, regardless of what position they were hired for, goes through an intense, four-week program that trains them on the art of Customer Loyalty at Zappos, and in December of every year, those skills are put to use! This is the busiest month for those kings and queens of the phones in CLT, and they can always use a little help.

Employees in every department are asked to volunteer for two hour blocks to help out, and the schedule is filling up fast. Thanks for helping out Zapponians....Zapponians!

Inside Zappos really is all about culture and the "things" that make Zappos so unique from every other company. One thing that us Zapponians pride ourselves in is how encouraged we are to decorate our desk space as we see fit; because lets face it, we spend a lot of hours at our desk and if a fake bird with a wig on it helps you get through your work week, then so be it.

So see the things that CLT member Diana G. keeps on her desk.

Today we bring you Zapponian of the Day with Bertha P. from the land of OZ!

The October Customer Loyalty class graduated on Friday, and as is the tradition, they did a parade and their inspired chant for the rest of the office in the 2280 building. We love our CLT department, and good luck to all of our new Zapponians! Welcome and congratulations!

Maura S. is a longtime Zapponian, and today we feature what's on her desk! Sully works as a manager in our Customer Loyalty department.
Take it away!