Our CLT Team North America (aka Team Canada and friends) decided to remind Zappos how proud they are to be serving our Canadian/US customers today.
At 12:30 on Tuesday, led by their fearless leader Derek C., the team departed for a parade around the office. Dressed as Canadian Mounties, and sporting some fresh captures, the group made their way through the 2280 building triumphantly. At each stop, the team proudly delivered a loud cadence to let everyone in the general vicinity know to pay attention!
Several OutdoorBrands attended our Outdoor Expo at our offices in Henderson, NV yesterday to help educate our team members on new and upcoming styles. Expos such as these allow our Customer Loyalty representatives, as well as other employees to understand how the items we carry on the website are sized, manufactured and designed. Our Customer Loyalty team strives to pursue growth and learning, as well as stay on top of the coolest styles. Big Thanks to the Scheduling team for organizing the flow throughout the day, and allowing everyone in our awesome CLT department to attend!
The Zappos.com Customer Loyalty Team is always looking for ways to better serve the customers. One of the most important things they do, is to make sure they are always available to answer any customer questions, 24 hours a day, seven days a week. In order to do this, they need the right amount of people here at all times. Last year, the CLT scheduling team came up with the "Pandy" award as a way to recognize all members of the CLT team who had perfect attendance.
Each month, the CLT members with perfect attendance receive the Pandy award, along with additional benefits, depending on how many consecutive months they have received it.
They started the Pandy award in January 2008, and there are 30 CLT representatives that have a current streak of perfect attendance for one year or longer. Their longest current streak is held by Jean D., who is currently at 28 months of perfect attendance (started even before the award existed).
Here are the CLT members with a current streak of one year or longer:
Jean D., Anna C., Crystal M., Elissa S., Elsie F., Laura R., Peri G., Quintaye P., Rebekah F., Sharon R., Stacy H., Tami L., Jennifer M., John D., Susan J., Candace S., Eleni D., Eric P., Grace H., Lacey J., Monfredo M., Thomas S., Irene V., Kathy H., Krystle G., Lauren A., Rosario S., David J., Joyce E., Mark G.
So a couple week ago, the CLT department set up an entire wall in their department for all of them to create ideas of what they think our core values mean to them. Each month a different team will decorate the wall under the core value they are given.
This was the very first month this was done, so check out what they came up with. Coming soon, Zappos Insights will be talking to each team to find out a little more about their creations.
Zappos' Customer Loyalty Team continues to find new ways to keep the core values at the top of everyone's mind for all of their team members. Their latest project is a core value wall, which all of their different teams will be participating in each month.
This gives them the opportunity to not only share their views and feelings about the core values, but also helps anyone that is new or visiting Zappos for the first time to have a better understanding of what they are all about.
In this second edition of the Interview, our CLT Department Spotlight, we take a closer look at Danika J..
Danika has been with the company since January of 2008 and has been on our Order Verification team since July of 2008. Danika is part of the Rdesk / OV mixed use row we like to call “OR” or “RV”. Her favorite words are “dive”, “mine”, and “meow”, usually in that order, unless preceeded by three “dives”. All I can suggest is don't ask questions. Now, withour further adieu, I present Danika J.!!
1. If you were in The Breakfast Club which one would you be? The Jock, The Brain, The Princess, The Criminal, or the Basketcase?
The Basketcase, hands down! Freaking people out is more fun than a barrel of monkeys (no offense to all the barrel-dwelling monkeys)
2. Is it okay for guys to wear pink?
If Don Johnson can pull it off, any man can. It’s the 21st century, anything is possible.
3. Tom or Jerry?
Hanna-Barbera cartoons really aren’t my thing. I’d have to go with Jerry; he’s better looking, very clever and not as hairy.
4. What “bad habit” would you gladly keep if it weren't socially unacceptable to do so?
Cracking my knuckles, back and feet
5. If you could describe Zappos in three words, what would they be?
Shoes, shoes, shoes
6. What sauce do you dip your chicken nuggets into?
Sauce is for wussies. I prefer my chicken nuggets naked!
7. If you didn't have to work, what would you do?
travel, dance, party and repeat
8. What is the deal with I before E?
I wish I knew. But I do know this – there is no “I” in T-E-A-M. Any questions?
9. What magazines to you subscribe to?
TV Guide, it’s cheaper than TV
10. When was the last time you wrote a letter to someone on paper?
I had to write a resignation letter for a part time job at one of the local libraries that I worked at as a college sophomore.
11. What is your idea of fun?
A road trip to the middle of nowhere, to party all night!
12. What is one thing that not a lot of people know about you, but you wished more people could know?
I can sing karaoke that rocks the house, and I absolutely love to dance
13. If you could have one superpower, what would it be?
Telepathy, so I would be the master of finishing everyone’s sentences....mwahaha!!
14. Do you have a pet? If so, do you speak to it and what kind of things do you say to it? (If it is in “pet language” spell it out as best you can)
If you’re referring my real life pet dogs, and NOT my imaginary pet sea monkey, I say “Awww my fuzzy wuzzy sweet pea cutie pie”.
15. Where would you bury a hidden treasure?
How do you bury treasure that’s already hidden? Seriously though, wherever Jack Sparrow would go hide treasure, that would be it.
The Zappos Customer Loyalty Wow Team is saving Pop Tops for a good cause in this week's segment of Do More with Less! For the next Few Months they will have Containers set up in the Lunchroom for Employees to throw their Gently used Pop Tops in so they can be donated to the Nevada Childhood Cancer Foundation! Customer Loyalty Wow Team member Jonathan W. explains.
Zappos employees rely on the 10 core values to guide them on the way they work and do business each day. Last week the Zappos customer loyalty team participated in a core value challenge to celebrate the three year anniversary of the start of Zappos core values.
Every month, CLT has different fun contests to promote the core values, and help the employees continue to live them as much as possible.
Zappos is know for doing whatever it takes to help the customer. The Customer Loyalty Team is trained to take the time to make sure the customer's needs are met - no matter how much time it takes.
Jennifer talks about her record for the longest customer call here at Zappos.
Each month our Customer Loyalty Team participates in activities that work on learning and living each of Zappos core values. This past month they participated in a piggy bank contest that incorporated core value #2 - "Embrace and Drive Change."
Each team built a bank, and then tried to see which team could collect the most change. All the money collected was donated to the Nevada Childhood Caner Foundation. Here is Lauren C. showing how her teams bank works.
At Zappos, training is a big deal to us. Every employee, regardless of the position that they are hired on for, goes through our 4 week Customer Training program. And now, the training team has morphed into something completely new in order to further train Zapponians and help them grow as employees, as well as people.
Zappos wouldn't be Zappos without our exceptional Customer Loyalty Department. What can we say, they make us look good! So in the spirit of the Holidays, our Casual Lifestyle department made 400 gift bags full of toys for our hard working members in CLT.
