The Zappos.com Customer Loyalty Team is always looking for ways to better serve the customers. One of the most important things they do, is to make sure they are always available to answer any customer questions, 24 hours a day, seven days a week. In order to do this, they need the right amount of people here at all times. Last year, the CLT scheduling team came up with the "Pandy" award as a way to recognize all members of the CLT team who had perfect attendance.

Each month, the CLT members with perfect attendance receive the Pandy award, along with additional benefits, depending on how many consecutive months they have received it.

They started the Pandy award in January 2008, and there are 30 CLT representatives that have a current streak of perfect attendance for one year or longer. Their longest current streak is held by Jean D., who is currently at 28 months of perfect attendance (started even before the award existed).


Here are the CLT members with a current streak of one year or longer:
Jean D., Anna C., Crystal M., Elissa S., Elsie F., Laura R., Peri G., Quintaye P., Rebekah F., Sharon R., Stacy H., Tami L., Jennifer M., John D., Susan J., Candace S., Eleni D., Eric P., Grace H., Lacey J., Monfredo M., Thomas S., Irene V., Kathy H., Krystle G., Lauren A., Rosario S., David J., Joyce E., Mark G.

Congratulations to everyone on a job well done.

Zappos is know for doing whatever it takes to help the customer. The Customer Loyalty Team is trained to take the time to make sure the customer's needs are met - no matter how much time it takes.

Jennifer talks about her record for the longest customer call here at Zappos.

One of the ways our Customer Loyalty Team here at Zappos likes to "WOW" our customers is by connecting with them personally through handwritten cards. Let Candace C. in CLT explain how this is done.

Every year in December, all Zapponians, regardless of their department, are asked to put their Customer Loyalty Training to good use and help out on the phones for the busy holiday season.

Every Zappos employee, regardless of what position they were hired for, goes through an intense, four-week program that trains them on the art of Customer Loyalty at Zappos, and in December of every year, those skills are put to use! This is the busiest month for those kings and queens of the phones in CLT, and they can always use a little help.

Employees in every department are asked to volunteer for two hour blocks to help out, and the schedule is filling up fast. Thanks for helping out Zapponians....Zapponians!

Newly formed in-house Zappos singing crew, the Zappettes gave CFO, Alfred, a harmonious birthday greeting today. They sang two special songs before he entered the Dunk Tank for today's customer service week festivities. You can now hire the lovely and talented Zappettes, Alane, Liz and Kathleen to send a special someone not only a birthday sing-o-gram, but a singing telegram for any special occasion or even just because. All proceeds go to the Zappos sponsored charity of the month.

Our CLT members are the true voice of Zappos when it comes to our customers. While we are unable to service our customers face-to-face, I started thinking it would be nice to put a face with a name and a voice! Ricki M. from the Comfort CLT business unit was kind enough to participate in a short Q & A. Please find her responses below:



Question: What are a few of the exciting things you have done this summer?

Ricki: "I'm hoping I haven't done them yet."

Question: What do you do to relax?

Ricki: "Read, play video games, visit casinos to play slot machines, and sometimes Bingo. Basically, I spend my life in front of one terminal or another."

Question: What is the craziest question you have been asked by a customer?

Ricki: "Four years ago, I was on vacation in Florida and I went into this little shoe store somewhere south of Miami. They had these shoes that were pink with a bow on top. Do you have them?"

Question: What is your favorite thing to watch during the summer Olympics?

Ricki: "HGTV on another channel"

Question: What are your top 5 favorite songs currently?

Ricki: "I'm a huge jazz fan, so it's never the song, but the rendition, that makes it a favorite, or not a favorite."

Question: What is your favorite Core Value (and why)?

Ricki: "Deliver WOW Through Service. If we didn't have that one, there'd be little reason for the other nine."

Question: What is your favorite part about working for Zappos?

Ricki: "The relaxed atmosphere, lack of drama, friendly people, and the ability to do what it takes to make the customers happy."

Do you have any questions for Ricki or any of our other CLT members? Comment below!