If there's one thing Zappos.com does right, it's customer service.

Not only do we provide top notch customer service to our customers, but to our employees as well. Zappos wants to make sure that all the hours that we put into work are not completely hindering us from taking care of a few of our personal errands - one being oil changes. Zappos is now offering a 10% discount plus a shuttle service that will pick you up at Big O Tires in the morning when you drop off your vehicle and will bring you back in the evening to pick up your car. All they're asking is for a $10 service charge (which isn't a lot at all considering Taxi's would cost twice as much and I'd rather pay the low cost than bother friends and family for a ride).

So there you have it Zapponians. Now you have NO excuse for your car to break down in the middle of the desert due to not having any oil in it.

The Help Desk Team wants to give a big shout out and warm welcome to Dory D.!! Dory comes to the help desk via the Safari Outlet by way of Willows, California.... Dory started with Zappos in our very first warehouse/retail store.

She joins the Help Desk to lead the services team and we are so excited to have her with us! Dory is mama to two Labradors, Tess & Suzie, she is also an avid volleyball player and swimmer. Her favorite foods are brussel sprouts,ice cram and pizza... hopefully not all together :)

She grew up on an actual ranch, where her family raised beef cattle. Of the many hats that she has worn in her life, Dory also taught high school English and Art, as well as coached girls volleyball for 6 years. Whew!! We are so juiced to have Dory at the help desk with us!!

Crystal E., from the Zappos Finance Department, made the Reply-All mistake on Tuesday, even though she claims that it's a all one big technical error. Suuuureee, Crystal. ;)

Thanks for being a good sport, Crystal, it's all with love! Remember Zapponians...the more you enjoy this...the quicker it will happen to you!

This week we are putting the spotlight on our very own Anne Fedel, or Annie as she's known among the Help Desk crew.

Annie comes to Las Vegas via San Diego, but she's called our fair city home for about 15 years now. Annie is an avid clarinet player and also plays poker, one of her dreams is to someday compete in The World Series Of Poker. I think that bracelet would look awesome on her! She is an only child and like this blogger, can claim that they are total daddy's girls.: )

She's been happily married to her husband Derek for almost three years. Anne is one of the few locals who loves going to the strip :) She has her bachelors degree in psychology so don't get offended if she tries to psycho-analyze you! And like yours truly, she is obsessed with Twilight! You can find Annie delivering the mail on Fridays and when you do, give her a big hello!

In the spirit of giving that this season brings to life, Zappos sold raffle tickets to employees, which dropped their name into the running for winning prizes donated by vendors and our Merchandising Department all through this December. All proceeds were donated to the Nevada Childhood Cancer Foundation. But, some prizes were so special, that they needed to be given away in a silent auction.

There were many fine items up for auction, and here are some highlights of the items sold:

• Performance Gamer Chair-donated by the electronics department
• Two Umbrellas, Autographed and Donated by Rhianna herself
• 1 Night Stay At The Wyndham
• 1 Autographed Wilson Football Signed By Eric Wright Of The San Francisco 49ers

Welcome to the latest edition of getting to know your help desk. This week we are focusing on Rosalind S., or Rozzie to us :)

Roz started working for Zappos as a temp in February of 05 and became a full time regular employee in June of the same year. Roz is the OG Help Desker!! She started it all! Originallly from the Phillipines, Roz grew up in San Diego and is a self proclaimed navy brat. She moved to Vegas in 1996 and in this fair city, she met her husband. Roz is very crafty and is responsible for all the lovely decorations that you see in our lobby. She loves to cook, and usually on Fridays she brings in delicious cupcakes for Zappos. Roz is a joy to have on the team and embodies everything that Zappos is.

Thanks for rocking out the Help Desk Roz!!

That 's the question on everyone's mind every Friday at Zappos! Ros, the Queen of the Help Desk, has been making cupcakes every Friday and giving them away to Zapponians, but at a small price. They must perform some sort of dance, song, trick....whatever they can do!

Check out the video below, I need say no more. :)

It's Raffle Time again for Zappos! Our wonderful HelpDesk has been announcing the winners of our annual December raffle to benefit the Nevada Childhood Cancer Foundation. All prizes were donated by our vendors, with items including shoes, watches, sunglasses and a lot more!

Some of the more expensive products will actually be auctioned off later in the month, all going to our charity for 2008.

The Nevada Childhood Cancer Foundation works with the medical community to
provide support services and programs to families of children who are diagnosed with a life threatening or critical illness such as cancer, HIV/AIDS, sickle cell, hemophilia, renal disorders and other immunologic diseases.

All tickets for the raffle were sold to Zappos employees for $1 and the winners are announced by email throughout the day. The prizes are all kept under the front lobby Christmas Tree, see below.

Like the Mayor of Zappos Says:

Winner, Winner, Chicken Dinner!!!!!!!!!

Slowly, but surely, the Christmas decorations are going up here in the Las Vegas Zappos Headquarters. At Zappos, we take a lot of pride in our decorating abilities, and, most importantly, we take our holidays very seriously.

As the 25th of December approaches snowflakes, Christmas trees and tinsel will be taking over the decor, and before long, all will be Red and Green! Mark my words!

Below Renna and Ros from Helpdesk paint the front entrance to the 2290 office. Great Job on this, you two!

It's beginning to look a tiny bit like Christmas (man, that's catchy, sounds like a song title) and Help Desk is prepared, like usual!

On Thanksgiving Eve, the help deskers began what is to be a mission of great importance; the front lobby of Zappos will be transformed into something new and wonderful. Just walking into Zappos you will feel like you're walking in a Winter Wonderplace (hmm...sounds like another good song title)

I don't want to let the cat out of the Help Desk bag just yet, but they have some very creative plans for the Dance Dance Revolution machine that resides in the front lobby. It too will be engulfed in the holiday spirit. Ros, Renna, Andrea and Jo are hard at work today.....their work will be the envy of every front lobby in the city, I promise you this. Oh yes, i promise you this.

Stay tuned, this is only the beginning! I'll be dreaming of a white winter season – another song title. Wow, I'm good.

Renna C., our always bright and energetic personality at the front desk, has been with Zappos since July of 2007, and she has become an invaluable part of the hard-working machine that is Help Desk!

Renna is an outgoing and spunky girl, who hails from a little bitty town of 2600 in Colorado. She moved to Las Vegas when she was 12, and she's been making her mark here ever since.

Renna is addicted to makeup and her cell phone, and she loves to rock out to her favorite music while going for a drive. Be sure to say hi when you see her, and make sure you ask her how tall the bus is when you say hi!

Written by Jo C.!

Our world famous Zappos singing group has struck again today in honor of our beloved Miss Patty, the Queen of Facilities!

The Zappettes were hired by Zack in Help Desk to deliver a singing happy birthday wish to Patty, whose birthday was actually Tuesday, but it's the thought that counts! The Zappettes are hired by Zappos employees to deliver the singing birthday messages, and all proceeds are given to charity.

Keep it up you vocal wonders!

Our wonderful Help Desk Coordinator in the 2290 building, Miss Dorsey T., knows that nothing makes you feel at home quite like the smell of homemade cookies. The smell alone makes you forget that you're at work - and not at Grandma's. And that, my friends, is what the Zappos culture is all about.

So come visit the 2290 Help desk around 1pm every day for a fresh afternoon treat.

This week we've got our eye on Miss Heaven T. Heaven is new to the Help Desk.....Sorta. She started as an intern in Human Resources, she bounced over to help desk then back to HR and now she's back with us. We're very happy to have her.

Heaven loves to Hula hoop so if you see her, challenge her to a match. Heaven likes bugs, movies and her puppy snuggles. She camps and is kinda clumsy, she's the oldest of 3 and is originally from San Diego. Come by and say hi and when you do, ask her about the DDR Machine :)

Welcome Heaven to the Help Desk, we're so glad that you are here!!

If you are a regular Zappos Blog reader, you probably already know we love our company core values. In spirit of Core Value #3, Create Fun & A Little Weirdness, Help Desk has decided to be locked up for the holidays! We decided to build a Jail Cell in the front lobby of our main building for Halloween. It took a lot of blood, sweat, and tears to build the cell walls… Overall there were 4 burns, 1 poke, 2 hand cramps, 1 sore thumb, 1 toe nail caught on the carpet, 1 pole dropped on a foot, and 1 lost shoe.

Contractor Jo questions “Whose idea was it to give the girls power tools? Either way, I had a blast building!”

Oh… and yes, Help Desk is now available for hire!