Around Christmas 2008, we had this story come through our Customer Loyalty Department.
Jeanette called on December 22 to order some Ugg boots for her close friend, who had just lost all of her and her family's belongings in a house fire. She had explained to the Customer Loyalty Representative that she was very happy she found these boots in stock, as it was the one thing her friend's child really wanted for Christmas. She was really floored when the rep offered to upgrade the shipping free of charge so the boots would get there overnight. Her friend called her the next day and was very happy with the gift.
Jeanette then left to go to Florida. Once there, she received a call from her friend who was in complete shock because of an additional Zappos Box that showed up on her doorstep.
