This week the Customer Loyalty Team graduated the newest class into the call center from incubation. Right after the initial four week new hire training class, all new members to the customer loyalty team go through a three week incubation period. During this time, they go through more training on policies and procedures, and gain the necessary skills needed to give our customers the very best service possible.
This training period also gives new employees a chance to learn and be a part of the Zappos culture. Here are some of the newest graduates talking about what their experience has been like at Zappos since they started.
The Blog team at Zappos is going around to different departments and documenting what it's like to work in that particular department for a day. This week Melissa spent a day with the IT Department. She's not allowed back up there.
