One of the areas visited by our Las Vegas Encounter group today was our Order Verification Team. I’d like to say all of the orders placed with Zappos comes from honest, reasonable, fun loving, literate people such as yourselves. But the truth is enough people try to use fake or fraudulent credit cards and so we have the Order Verification Team. OV is a part of the 440 strong Customer Loyalty Team. We currently have 16 CLT Reps in OV and their Lead Jim C. They use a variety of tools (sorry can’t talk about it) to confirm or deny the validity of
people, places and things. They have a very good success rate and we are very proud of how well they “Wow and Protect” both you and us.
This picture is actually not in OV because they all have to stay anonymous! (I’m warming up for April 1 baby!) However the very observant reader will be able to figure out which group our LVErs are actually visiting.
