The Zappos slogan is "Powered by Service". Everything that we do is focused with our customer in mind. In fact, our call center has an entire team, called quality assurance, which focuses on making sure our customers' experience is the best it can possible be.
This week our QA team went around the office and surprised some of the employees that received the top customer service scores for the current period.
In conjunction with a tweet up, Zappos held the final table of their poker tournament at the Inn Zone. Over the last several weeks, employees have been playing several qualifying tables in order to make it to the final table. This was the 2nd poker tournament Zappos has held.
There was a good crowd of Zappos employees at the Inn Zone cheering them on. Joe A., who was the runner up in the last event, was able to outlast everyone else and take home the trophy. Congratulations Joe!
The Finance team organized a department wide potluck dinner in the style of "The Pilgrim Supper" . We decided to check it out and see what was on the menu, and maybe do a little taste testing as well! Great job of exuding core value #7 Finance team!
Going into a new job for the first time can sometimes feel a like the first day of school. It can make you feel a little nervous because you are going into new surroundings and don't know anyone there. Zappos HR department has found a way to help our new hires come right in and be immersed in the culture right away. They call it a "new hire meet and greet."
This week a new training class was starting for Zappos new hires, and HR held a meet and greet for them on their first day. It allowed them to hang out and get to know the other new hires they will be training with over the next several weeks, as well as meet some of the managers they will be working for.
With the Customer Loyalty Team's happy hour falling on Friday the 13th, they decided to have a scary theme to their event. In order to promote the happy hour, they went around the CLT floor and scared everyone into going.
Myra and Mica, our 2 favorite junior fashion bloggers tell us about 4 new western style boots that are all made for walkin! From cool brands like Diesel, Mia , Boutique 9 and Steve Madden, you're sure to turn some heads. Stay tuned for more cool trends !
Zappos has a very different work culture from most places, and along with that, has a very diverse group of employees. Our most recent culture class decided to highlight some of the diversity in their project called "Around Ze World." They had a day where employees dressed up to display where they were from, as well as bring in food to show their culture. It's amazing how may different cultures from around the world can come together in one place.
Veterans day is this week, and we wanted to do something to show our appreciation. Jerry, the mayor of Zappos, is a Veteran and thought it be fun to hear the stories from some of our employees who are former military. Even though there are many tough times, Jerry thought we should take a look at the lighter side. We went around the office and asked some of our veterans, "What is the funniest story you remember when you were in the service?"
All of us at Zappos.com want to thank all the Veterans for everything you have done for us!
With Thanksgiving coming up, Heaven wanted to make her area around the front desk a little more festive for the season. To get everyone involved in the season, she put a tree on the front entrance and then passed out different color leaves to all the departments. On the leaves, each person wrote what they are thankful for and then posted it on the tree. Now we have a colorful Fall tree for everyone to see when they walk in the office.
If you've had a chance to take take a peek at our Core Values, toured our Offices or Warehouse, or seen any of our Videos, you already know Zappos is unlike any other company. We filmed this video to show to our New Hire groups when Tony, Fred and Alfred are out of the office. Although I wish it was used more, I'm happy to say that Alfred, Tony and Fred have yet to miss an opportunity to talk to a new hire class since the video was made more than 6 months ago!
When it comes to Customer Loyalty, Jeanne Bliss knows when it's being done right, or even done wrong. Her new book "I Love You More Than My Dog" is all about companies that use Customer Service as a tool to gain and retain customers. Tony tells Jeanne how the Zappos Core Values came about, and how they have helped to drive and amplify the Zappos culture.
Halloween is one of the most fun times of the year at Zappos, because everyone goes out of their way to make the entire week one big event. The finale of the week is the Zappos haunted house. Each year Zappos turns part of the office into a giant haunted house, and invites employees children, vendors and other visitors to take part in the festivities. Thank you everyone who helped make the entire week long event a big success.
Remember the year your mom didn't want to spend money on a costume, so she made on by hand that you were so embarrassed to wear. How about that costume you just had to have of your favorite teen idol.
Almost everyone has memories of that one bad costume. We went around the Zappos office and asked, "What was your worst Halloween costume?"
