If you've had a chance to take take a peek at our Core Values, toured our Offices or Warehouse, or seen any of our Videos, you already know Zappos is unlike any other company. We filmed this video to show to our New Hire groups when Tony, Fred and Alfred are out of the office. Although I wish it was used more, I'm happy to say that Alfred, Tony and Fred have yet to miss an opportunity to talk to a new hire class since the video was made more than 6 months ago!

When it comes to Customer Loyalty, Jeanne Bliss knows when it's being done right, or even done wrong. Her new book "I Love You More Than My Dog" is all about companies that use Customer Service as a tool to gain and retain customers. Tony tells Jeanne how the Zappos Core Values came about, and how they have helped to drive and amplify the Zappos culture.

Halloween is one of the most fun times of the year at Zappos, because everyone goes out of their way to make the entire week one big event. The finale of the week is the Zappos haunted house. Each year Zappos turns part of the office into a giant haunted house, and invites employees children, vendors and other visitors to take part in the festivities. Thank you everyone who helped make the entire week long event a big success.

We're Sorry Heaven, Thank you for being such a good sport :)

Remember the year your mom didn't want to spend money on a costume, so she made on by hand that you were so embarrassed to wear. How about that costume you just had to have of your favorite teen idol.

Almost everyone has memories of that one bad costume. We went around the Zappos office and asked, "What was your worst Halloween costume?"

It's our favorite time of the year, Halloween costume contest season!
Which Costume is your favorite?

http://www.cbs.com/daytime/lets_make_a_deal/video/?vs=Full%20Episodes

Remember when we told you our HR team participated in a game show? The episode of "Lets make a deal" aired yesterday and is on CBS.com all day today. Click the link above and watch Altovise and the rest of our HR team today! Altovise and the rest of our awesome Human "Resourcers" appear at the 15:00 minute mark!

It's officially peak season here at the Zappos Fulfillment Center, and peak season= craziness. But of course we have some AWESOME Zapponians that will step up and get the job done. We want to highlight our rockin' Receiving Department and all of their hard work as they kick off the peak season. They truly are superheroes. Great job you guys!

We definitely enjoy our coworkers at Zappos, but we enjoy pranking them just as much! Corey S. shows us that they can't all be zingers, and that good things come to those who wait. Why wait until halloween night to start scaring people? Support your local prankster!

This week the Customer Loyalty Team graduated the newest class into the call center from incubation. Right after the initial four week new hire training class, all new members to the customer loyalty team go through a three week incubation period. During this time, they go through more training on policies and procedures, and gain the necessary skills needed to give our customers the very best service possible.

This training period also gives new employees a chance to learn and be a part of the Zappos culture. Here are some of the newest graduates talking about what their experience has been like at Zappos since they started.

I know I am not alone when I say we have the most awesome Employee Handbook ever, yessir.

From the interviews of our Fulfillment Center and Monkey Row, to the breakdown of benefits and "How to Play Nice", the staff really outdid themselves. I would like to thank everyone who contributed to this amazing extension of our culture!

Last week our HR team dressed up in costumes ranging in everything from Bananas to Hot Dogs. I insisted on taking their picture and found out immediately after that they were headed for a team outing. I could understand hanging out in the office dressed like that, but in Public? "No no, we're going to be on a game show, you're supposed to dress up" one of them said.

While I can't tell you which game show they were on, I can tell you who they are.

Back row (+Left to right+)Jacob P., Altovise M, Maritza L,
Jamie N, Eric V, Erica J, Hollie D, and Christa F.

Front Row(+Left to Right+) Rebecca R, Lindsay K, Cheryl H.

missing from photo:Brandis P, Drew K .

We show our appreciation for coworkers a little differently around here. Welcome to Neal-a-Palooza.

The first week of October is national Customer Service Week. Each year during this time, Zappos plans a lot of fun activities to recognize employees for a job well done. To kick off customer service week, we had an Oktoberfest carnival here at the Zappos office. With carnival games and some great tasting food, this was a great start to an entire week of fun.

Each day this week, we are going to have some fun and exciting things going on around the Zappos office. More craziness to come...

As usual for Zappos; expect the unexpected …. on August 12 and 13th we were invaded by Hippies who all seemed to be looking for Woodstock.

So we made Woodstock happen, from the Volkswagen beetle to Jimi Hendrix and Janis Joplin blaring on the Zafe Speakers. Team members really stepped up to show their hippie style from Bell bottoms to Tie Dye shirts. We even saw a pair of Hot pink Platform Boots in Pack/Ship.

KYCT set up to take photos of our Hippies in the FC. Each team that wanted their photo taken contributed $1 for the Zinny jar (which goes to charity) and some gave more than the $1…..just because!

Thank you to everyone who helped out to make this happen.


written by: Susan D.