This week the Customer Loyalty Team graduated the newest class into the call center from incubation. Right after the initial four week new hire training class, all new members to the customer loyalty team go through a three week incubation period. During this time, they go through more training on policies and procedures, and gain the necessary skills needed to give our customers the very best service possible.
This training period also gives new employees a chance to learn and be a part of the Zappos culture. Here are some of the newest graduates talking about what their experience has been like at Zappos since they started.
We know it's only been two days, but we already miss Renee N. aka @Monkeylove. Renee wore many hats during her career at Zappos, including Trainer, order verification guru, quality assurance specialist, as well as co-creator of Bald, Blue and Tattooed day! Loren B. aka @BigLb, had the opportunity of sitting down with Renee on her last day to ask her a few questions before she opens the next chapter of her life.
