Hurdling buildings and halting speeding locomotives is an average day in the life of SYS… the team is always “on point” when needed to handle incidents that arise through the normal course of business.
One such event developed on a normal, wintry day in Kentucky… slight breeze, chill in the air, and all systems were “go.” Out of nowhere, Verizon went down and the company was unable to produce shipping labels for cartons. Verizon, you see, provides the internet connection between Zappos and GTS (Amazon’s shipping solution). Bert Hooper, caped-crusader extraordinaire sprang into action, suggesting the team switch to the backup internet connection for SiteManager (Windstream). In an amazing feat that would have only been described by an ex-president as “Thwartin’ the evildoer’s doin’,” SYS worked simultaneously with Verizon to resolve the problem, and with Amazon, to setup a tunnel through Windstream to connect to GTS - in the event that Verizon couldn’t come back online. As was the case, Verizon didn’t come back up, and SYS moved forward with the Windstream workaround once the tunnel had been established.
Kudos and props go out to Sys and KYFC Ops for their collaboration in bringing a thoughtful and rapid solution to this dastardly situation. Not only was the team able to re-establish peace to the Kentucky quadrant, they saved the system from sure ruin. Though manual shipping stations and automated shipping lanes were affected, the efforts of all involved resulted in no missed paid or VIP orders - quite amazing given the outage. Additionally, the team has already established a redundant solution to avoid an extended outage should this sort of thing happen again.
So the next time you see SYS wandering the halls, give ‘em a high-five, thumbs-up, or blow up the rock… ‘cuz there are superheroes among us.