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Today is Thank A Mail Carrier Day!

Every year, we ship packages to millions of customers across the nation, so we’re constantly wowed by the hard work of the delivery people from our shipping partners. As a small token of our appreciation, this “Thank a Mail Carrier Day”, we wanted to thank our HQ’s local delivery people in a special way. Today we encourage everyone to #ThankAMailCarrier!

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Inside the Photo Studio: April T.

Take a peek "Inside the Photo Studio" at Zappos.com and see what we are all about! Each month we  profile a different member of our team to give you a snapshot of his/her day-to-day as we get your favorite products up on the site.

This month's feature is on Junior QA, April!

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Inside the Photo Studio: Lucas

Take a peak "Inside the Photo Studio" at Zappos.com and see what we are all about! Each month we  profile a different member of our team to give you a snapshot of his/her day-to-day as we get your favorite products up on the site.

This month's feature is on Zappos Studio Manager, Lucas.

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JetBlue and Zappos.com Deliver "Happiest Travel Day"!

It's the day before Thanksgiving, a day notorious for being the year's busiest and oftentimes most stressful travel day. To help spread some holiday cheer, Zappos decided to team up with our friends at Jet Blue Airways to deliver a little surprise and delight to a few unsuspecting travelers!

Watch what happens when we bring back last year's "Baggage Claim Game"--the new and improved version-- to some Jet Blue passangers at JFK's Terminal 5!

“After a successful baggage claim experience last year in the Houston airport (IAH), we wanted to make this year’s surprise activation bigger and better,” said Catherine Cook, PR manager at Zappos.com. “We were very excited to partner with a fun and customer-service centric brand like JetBlue, to deliver an above-and-beyond experience for travelers. In addition to the opportunity to wow these customers, we wanted to remind them that we are here for all their holiday shopping needs with fast and free shipping, 365-day free returns and a customer service team at the ready 24-7.”

In an effort to brighten the day for all this Thanksgiving, both brands also provided support to those unable to travel and spend the holiday with loved ones. JetBlue and Zappos dedicated ‘Give Thanks’ panels on the baggage claim game to community-oriented charities within each of their hometowns; enabling customers to give back this holiday. Donations included meals to Feeding America and children’s toys to the Boys & Girls Clubs of Southern Nevada!

The Happiest Travel Day was made possible by JetBlue’s TrueBlue loyalty program and Getaways and the following partners: 1-800-FLOWERS, Dunkin’ Donuts, Feeding America, Boys & Girls Clubs of Southern Nevada and Zappos merchandise partners.

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Inside the Photo Studio: Mark

In this month's episode of "Inside the Photo Studio", we get to know a little bit about Mark, one of our in-studio photographers.

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Inside the Photo Studio: Ivan

Take a peak "Inside the Photo Studio" at Zappos.com and see what we are all about! Each month we will profile a different member of our team to give you a snapshot of his/her day-to-day as we get your favorite products up on the site.

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Our Neck of the Woods, Episode 1: Norbinn R.

Interested in moving to Vegas? On the fence? In this new series called In Our Neck of the Woods, we talk to different Zapponians about what they love about living and working right here in Las Vegas.
 
For our inaugural episode, Norbinn talks about what he and his family enjoy doing in and around the Vegas valley.

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Embrace and Drive Change

What do you think of when you hear the word change?  No, I’m not referring to the straggling coins that we carry around in our pocket.  But change—as in a sudden shift in habit, mood, or season.  We inevitably experience change on a daily basis.  We cry upon discovery of that first grey hair.  We endure our favorite TV series ending after a number of seasons.  We learn to accept that overalls may never make a comeback.  We grieve when we lose a loved one.  We get anxious when we have to step out of our daily routine.  We rejoice in seeing close friends get married.  The list goes on and on.  Artists have written a number of top hit songs about change because we experience it on so many levels.

The concept of change is a hot topic here at Zappos as it is our second core value.  Not only do we embrace change, but we want to drive it.  This is a foreign concept to most people.  Some people clam up at the thought of change because it means taking risks and stepping outside of our comfort zone.  Some people chase after it, seeking the thrill that comes with the adventure.  But if there is one thing that we have in common, it is that we all fear it on some level.  It's like closing our eyes and walking down a path with an unknown destination. We do, however, have the opportunity to take a proactive approach and tackle it head first.
 
Here at Zappos, we are constantly re-evaluating the way we do things.  Why change things when they are good, you ask?  Sure we could keep doing the things that are working.  But as our company grows, our routine way of approaching things needs to shift as well.  We look at the gap between what is and what could be and find a way to bridge that gap.  Yes, sometimes it is a little scary trying something new, but it’s all about taking that leap of faith.

Over the past few years, our company has taken leaps and bounds to enhance our customers’ experience, rethink the way we self-organize, and foster the entrepreneurial community here in downtown Las Vegas.  Individual teams have pushed themselves to think outside of the box and have grown so much in the process.

Change is not perfect by any means. There are plenty of times when things do not work out the way a team might hope. But there are other times when having a positive mindset around change has lead to innovation. With this innovation has come great success. It is this success that continues to inspire our employees and other collaborative groups to throw a kinder eye to change.

So there are two choices we can make: We can embrace change or we can suffer through it.  Instead of fearing it, let us learn to welcome it.  We must desire change, knowing that good can come from it.  This is not limited to the work world. Life is filled with trials and many seasons of change. They are sometimes hard to digest in the very moment, but they can often lead to incredible lessons.  
 
We must see change as the beginning of an exciting new chapter and have faith in the adventure that follows. It doesn’t matter if you are an individual going through the roller coaster of life, a small business trying to get the ball rolling, or a big company who is already rocking and rolling.
 
What choice will YOU make next time you encounter change?