Recruiter Spotlight: Kyle, This Week's @InsideZappos Social VIP

What an amazing time it is to be @InsideZappos! First we’re in a blender, now we’re saving lives - What?!! Just kidding. All “Internship” movie quotes aside, we’re super excited to carry on our recruiting visibility efforts, leveraging social media to make the stereotypical mundane hiring process a more personable one. As we scale, our goal is to not only protect the Zappos culture, but root our talent brand by focusing on what’s most important - candidate experience!

@InsideZappos, Inside Zappos, Zappos Recruiting, @ZapposCoach, Zappos Recruiters, Zappos Core Values, Zappos Culture, Zappos Employees, My name is Kyle, and I’m a technical talent sourcer here at Zappos.com, Inc. I proactively scour the globe for the most technically capable and culturally sound candidates who will contribute to the Zappos vision. June will mark my 2 year anniversary with the Zappos family and I couldn’t be happier! I am thankful for the support of the good people here who have encouraged me to take risks. Big shoutout to Augusta Scott, our very own @zapposcoach. She helps change lives for the better.

My journey to Zappos began back in December 2011 when I filmed my first and only video cover letter. (Enjoy!) A Zappos recruiter reached out after my 3rd time applying for various merchandising assistant roles. Like many, I assumed merchandising is where everyone starts, Zappos being an e-commerce site selling shoes, clothing and all. My recruiter was patient enough to let me know that most folks start in the call center, learn the company, and then apply to positions they’re passionate about. I was wowed away by that! Most of the other companies I applied to at the time didn’t even bother to let me know they filled the position already. Being my first encounter with a Zapponian, that’s when two things were confirmed for me: (1) Zappos is a special place with people who care & (2) I wanted to pay that kindness forward and WOW potential candidates like she did.

Fast forward to June 2012, I took that advice, applied for the call center role, and was selected to join the Customer Loyalty Team on the phones. After a year of “wowing” customers via phone and live chat, I decided to “pursue growth and learning.” (One of Zappos' ten core values.) I applied for the internal Sourcing Z’Apprentice role with recruiting and got it! I even emailed my original recruiter to let her know that I would not be here if it weren’t for her support during my journeys’ infancy. After three months of rocking the Z’Apprenticeship, recruiting converted me to full time status, and now I live my dream job every day! I get to find and engage talent for one of the best brands in the world. I am so humbled by my Zappos expedition thus far and can’t wait to see what the next chapter in this developing story will bring! 

Last week was an incredibly successful maiden voyage for @InsideZappos new Social VIP program because Christina Bates (@CBates9) let her boundless energy and enthusiasm shine through her tweets. Thanks Christina. Let’s keep this party going! This week, I'll be the voice behind the tweets @InsideZappos, sharing the quirky fun shenanigans occurring every day in the kingdom of Zapponia (work gets done too, promise!).

Check us out this Thursday 4/10 at 10am PT / 1pm ET for the second Zappos tweet chat, hosted by myself @kylenathaniel and Dave Stevens @byterange, the Mobile Web Manager for Zappos Tech. There will be many other Zapponians on the Twitter chat as well, fielding questions and sharing insights on the cultural climate #InsideZappos. Hope you can join us!

----------------------------------------------------------------------------------------------------------------

We welcome everyone (Zappos employees – current or future!) to join our #InsideZappos Twitter chat this Thursday April 10th at 10am PT / 1pm ET at http://tweetchat.com/room/InsideZappos. Mark your calendars now!
 
Q1: What’s your current role at @Zappos and how long have you worked here?

Q2: What's the BEST part about working @InsideZappos?

Q3: What your FAVORITE @Zappos perk / benefit?

Q4: What's the COOLEST thing you've ever purchased on @Zappos or @Shop6pm?

Q5: What makes @Zappos the MOST UNIQUE company culture you're worked for?

Q6: If I could describe @Zappos in one word, what would it be?

View 469908938's profile

Recruiter Spotlight: What’s Life Like @InsideZappos?

Have you ever wanted to see a face behind the careers process at Zappos? From time to time I get suggestions that it would be nice to make our approach to hiring more personable. Well we’ve listened, and here’s our first attempt at doing just that!

Zappos Culture, Zappos Jobs, Zappos Careers, Zappos Recruiters, @InsideZappos, Twitter, Zappos Summer Internship Program, #InsideZappos, Allow me to introduce myself. My name is Christina, and I’m a recruiter here at Zappos.com, Inc. located in downtown Las Vegas, NV. I’ve been working here for just a little over two and a half years, and I absolutely love it! One of my favorite things about working for Zappos is not only the people I get to work with, but also the fact that the company values personal growth.

My path at Zappos began in September 2011 where I was fortunate enough to get hired into the customer loyalty team (CLT), also known as our amazing call center. One of Zappos’ core values is to “Pursue Growth and Learning.” So I did just that, and after six months I applied for an internal Z’Apprentice position in recruiting. From there I assisted with our tech department needs and got an opportunity to fill the shoes (pun intended!) of the college recruiting coordinator. While in this role, I helped recruit, organize, and manage our summer internship program! Just recently I was promoted to a recruiter role, and I now assist with our marketing and creative services positions. My journey here at Zappos is something that is always evolving, and I’m constantly faced with excitingly new day-to-day challenges.

Today, I’m excited to announce that we are starting a new chapter in our social recruiting efforts, and the journey begins with our new Twitter handle @InsideZappos. I'll be the voice of @InsideZappos all this week, sharing lots of fun info about Zappos and helping everyone see what a great company we are.

Be sure to tune in on Thursday 4/3 at 10am PT / 1pm ET for our very first tweet chat, hosted by myself @cbates9 and @JoshtheWeaver, the Social Media Community Manager for 6pm. We’ll be sharing some fun insights behind our wacky culture and show you what life #InsideZappos is all about!

------

We welcome everyone (Zappos employees – current or future!) to join in the discussion this Thursday April 3rd at 10am PT / 1pm ET  at http://tweetchat.com/room/InsideZappos. Mark your calendars now!
 
Q1: What’s your current role at @Zappos and how long have you worked here?
 
Q2: What’s your FAVORITE thing about working @InsideZappos?
 
Q3: What’s the best part about living in Las Vegas?
 
Q4: What do you think it takes to be successful @InsideZappos?
 
Q5: How would you describe your work to your friends and family?
 
Q6: What’s the craziest thing you’ve ever seen @InsideZappos?
 
Q7: How can people who are interested in working @InsideZappos learn more about the company?

View 485775591's profile

Zapponian Spotlight: Stephanie H.

At Zappos, we like to make sure that Customer Loyalty Team has someone they can turn to if they need some additional information. This is called the Resource Department. We also like to make sure the Resource Department (“RDesk” for short) has someone they can turn to if they need additional information. This role is called the quartermaster. They are like the Resource Department’s resource department! They have even more Inception-like qualities.

One such quartermaster is the indefatigable Stephanie H. The H stands for “hunka burnin’ love”. Ok, that’s not actually true. The H is a closely guarded Zappos secret. I sat down with Stephanie to see what other secrets she might have…

create fun and a little weirdness, zapponian spotlight, zapponians, zappos core values, zappos culture, zappos employees, zappos hq

First question is a challenge. If you answer it, you receive one point. Then at the end of the interview, we’ll see who has the most points.

SH: Wait, so I’m competing against you, and you know the answers to everything? 

No, I don’t know the answers to everything. If you feel like you have any challenges you wish to issue during the interview, you are free to do so. You should know that gives me opportunities to pass you in point. Ok, are you ready?

SH: Yes.

Ok, that is one point for you since you got that one right. Now for question two. Can you describe for me what quartermasters do. But your answer must be an acrostic that spells the word “pirate”!

SH: Ok, so P- I help “please” the team. If they have questions, I help answer them. Or if they need anything like tissues because their nose is running --

Or they’re crying.

SH: Or they’re crying. I‘m there to wipe their tears. And their nose. Ok, the letter I. Can I just make the “I” me? I’m quartermaster so “I”. R is “run around and dance”. A is --

(At this point, a Zappos Insights tour group from Taiwan joins us in the UFO meeting room…)

SH: A for “all kinds of stuff”. T for “telephone”, I answer that. E for “excitement”…

(the Taiwanese tour group applauds here)

What question have you always wanted to be asked in an interview and why?

 

SH: Whether I’m hungry or not, because my answers will have a lot to do with whether I’m hungry or not--or grumpy. But if I’ve had food, I’m a happier person.

Wow. If you ever get interviewed again, I hope someone asks you that question.

Anyway, next question. So, you notice there’s this pad and pen in front of you. To a layman, it might seem more logical for the pad to be in front of me. But I assure you this is not an error. For your next question, you must explain what Zappos culture means to you. But while you answer, you must close your eyes and draw a rabbit.

SH: Umm, ok.  [draws bunny] To me, the Zappos culture means that I can go to work, and I can have a fun time. I still get my work done, but I can dance around in between calls, and I can sing and express myself. 

Keep answering until the bunny is done! You ran out of answer before you ran out of bunny!

SH: Is that cheating? Oh no! And yeah that’s it!

Stephanie puts the pen down. I hold up the drawing of the bunny.

create fun and a little weirdness, zapponian spotlight, zapponians, zappos core values, zappos culture, zappos employees, zappos hq

Stephanie's rabbit & a real rabbit for reference.

The tour group “oohs” and “ahhs”.

If you could be any kind of shoe, what would you be?

SH: I would be an Alexander McQueen heel because I can’t afford one.

That is the end! Thanks so much Stephanie for taking the time to do this Zapponian Spotlight interview!

Oh, and those tourists? Some say that they are still in the Zappos UFO to this very day, whispering things that you can’t understand. ‘Til next time!

View 42554403's profile

Zappos Makes FORTUNE 100 Best Companies to Work For ® List!

Zappos.com is thrilled to have made the FORTUNE 100 Best Companies to Work For ® list for the 6th year in a row! 

DTLV, FORTUNE 100 Best Companies to Work For, fortune magazine, zappos campus, Zappos downtown las vegas, zappos employees, Zappos employment, Zappos FORTUNE 100 Best Companies to Work For, zappos hq, zappos jobs, zappos office

Thank you FORTUNE for recognizing Zappos alongside the best workplaces in the country. 

We're thankful and humbled by our employees who work every day to make this recognition a possibility and we look forward to maintaining this standard employment throughout the year.  

DTLV, FORTUNE 100 Best Companies to Work For, fortune magazine, zappos campus, Zappos downtown las vegas, zappos employees, Zappos employment, Zappos FORTUNE 100 Best Companies to Work For, zappos hq, zappos jobs, zappos office

In honor of our 38th place on the top 100 list, we're starting the day right here in DTLV, with donuts of course! 

View 472869570's profile

Zappos Baggage Claim Game!

At Zappos.com, we love to create unexpected stories that surprise and delight people going about their everyday activities.

On the busiest travel day of the year, the day before Thanksgiving, we decided to bring some of that special, unexpected surprise to travelers in Houston, TX.

We wrapped a baggage belt with prizes, and turned the baggage claim area - one of the most dreaded places for travelers - into a game show.
Introducing the Zappos Baggage Claim Game. #TravelHappy!

View 42554403's profile

Maui Jim Spreads the Aloha Spirit to Zappos HQ

2,681 miles. That’s the distance that separates the islands of Hawaii from Las Vegas. But at the beginning of this week, the aloha spirit was only yards away when our friends from Maui Jim dropped by to spread a little Hawaiian love to Zappos HQ.

Aloha Spirit, hula, maui jim, Maui Jim polarized sunglasses, maui jim sunglasses, zappos campus, zappos family, zappos hq

The lifestyle eyewear brand handed out close to 500 Maui Jim blue leis, brochures about their amazing sunglasses and flip-flop bottle opener key chains. They also let Zapponians try on the latest styles of Maui Jim Polarized sunglasses to show off their beautiful color clarity and glare protection.

Aloha Spirit, hula, maui jim, Maui Jim polarized sunglasses, maui jim sunglasses, zappos campus, zappos family, zappos hq

The best part of the Maui Jim visit, however, was arguably the three beautiful hula dancers they brought along, accompanied by live Polynesian drum beats! They even did some impromptu hula lessons for brave Zappos employees who didn’t mind getting down Hawaiian style in front of co-workers!

Aloha Spirit, hula, maui jim, Maui Jim polarized sunglasses, maui jim sunglasses, zappos campus, zappos family, zappos hq

A big “mahalo” (thank you) goes out to the Maui Jim Ohana (family) for visiting our campus and spreading the aloha spirit!

Aloha Spirit, hula, maui jim, Maui Jim polarized sunglasses, maui jim sunglasses, zappos campus, zappos family, zappos hq

SHOP MAUI JIM >>

View 470992016's profile

Introducing: The New Z-Bistro

Hi everyone! Zappos L.E.A.F. is psyched to introduce you to our brand new “Z-Bistro”! It’s a great addition to our LEED-certified (pending) campus and fits well with our overall sustainability initiatives. To start, we renovated one of Clark County’s oldest libraries into this stunning new employee dining room we call the Z-Bistro.

LEED Certified buildings, LEED Gold Certified office, sustainable workplaces, zappos campus, zappos family, zappos hq, zappos office, Zappos Sustainability

We preserved and refurbished the old concrete floors and wooden ceiling trusses to create an awesome, eye-catching exposed floor and ceiling. We cozied up a traditional looking dining room with comfortable furniture, a reading lounge and warm color tones. When it’s nice outside, Zapponians can hang out on the lighted outdoor patio and enjoy the beautiful desert weather.

LEED Certified buildings, LEED Gold Certified office, sustainable workplaces, zappos campus, zappos family, zappos hq, zappos office, Zappos Sustainability

In an effort to be more sustainable, we implemented numerous initiatives aimed at reducing waste and water consumption. We have washable plates, cups, and utensils that can be washed over and over again in our water efficient dishwasher (a change from our last campus dining room) and for meals “to-go” we provide 100% compostable utensils, cups, plates and bowls.

LEED Certified buildings, LEED Gold Certified office, sustainable workplaces, zappos campus, zappos family, zappos hq, zappos office, Zappos Sustainability

To reduce waste we have single-use napkin dispensers, bulk condiment dispensers and we went trayless to reduce food waste (even though we would have loved to use the trays for sand dune sledding!). We continue to compost our food scraps with a local composter, keeping tons of food scraps out of the landfill by repurposing them for tasty mulch. Most importantly, the new Z-Bistro has transitioned toward healthier and seasonal offerings, including fresh local ingredients; we even started growing herbs in our own backyard herb garden!

These are just some of the awesome features of our new Z-Bistro. We’ll be sharing more updates soon about the sustainable features of the entire downtown campus, so please stay tuned!

Check out more exciting news from LEAF on Twitter: @ZapposLEAF and on Instagram: #zappos_leaf

View 485775591's profile

Zapponian Spotlight: Paul W.

create fun and a little weirdness, zapponian spotlight, zappos customer loyalty team, zappos employee spotlight, zappos employees, ZCLTDeep within the pit of midnight inside the Zappos Campus, ancient stalking figures turn the wheels of the insomniac giant. This team of nighttime warriors almost singlehandedly uphold the Zappos promise to be available 24 hours a day, sacrificing sunlight and access to any business closing at 5 pm. One such figure is Zapponian Paul W. Once believed to be a legend in the vein of Bigfoot, Paul was recently confirmed manifest by a passing Zapponian raiding the Bistro off regular business hours for a midnight snack.

A proud member of the fabulous Zappendales, Paul Walker's e-mail skills are so magnanimous that he makes answering a phone call look like live chatting a tweet. But how can this figure of Olympian online correspondence cope with the tedium of a world that doesn't understand his art? Often, he copes by dressing up all lady-like. Today, we take a long hard look into the abyss to determine the man, the myth, the motorcyclist. (Paul only agreed to speak with us if this interview was clothing optional…) 

This first question comes with a challenge. There are five words you are not allowed to use in your answer. The five words are "dance, sing", "gyrate", "guitar", and "showgirl". 

PW: So you can say them, but I cannot. 

 

Right, I can say them. You can't point to me and say "Say this one". That would be cheating. The question is "What do you do in the Zappendales?"

PW: I am the lead singer--

 

(BUZZ) You can't say "singer". 

PW: You see, I didn't see "singer" [on the list] just "sing" and that threw me off! 

 

You can't say "singer". You can't say variations of the words: "singer", "dancer", etc.

PW: Gyration? 

 

No.

PW: Ok, I am the "baws" (spelled B-A-W-S) of Zappendales. Just so we're clear on that. I make the decisions and what I say goes. When it does not, I throw a tantrum in my trailer, because that is what we celebrities do.

 

What is the greatest foe that Captain Anomaly (your secret alter ego) has ever faced and what did Captain Anomaly (who you don't want anyone to know is you) do about it, Captain Anomaly?

PW: Doctor Normality. In the eyes of the public, I would like to say I vanquished him through providing excellent customer service. He likes to keep things toned down; he likes to mess with people. He likes to delay their shipments. And I like to go above and beyond, stop him, do what I can to WOW our customers and keep him at bay.

And when that doesn't work, I found his address through our friends in order verification, and I set him on fire. He won't be delaying shipments any time soon!

 

What do the letters Z, A, P, P, O, and S mean to you?

PW: Misspelled "Zappendales". 

create fun and a little weirdness, zapponian spotlight, zappos customer loyalty team, zappos employee spotlight, zappos employees, ZCLT

This next question is for the ladies.

PW: Well, I have the figure of a malnourished twelve-year-old-girl, so I think I can still answer this one. 

 

Uh, I mean this question is for their benefit. 

PW: Oh, oh! Right. Of course! Of course.

 

Z: If you could be any shoe, what would you be and why?

PW: [Slams his shoe on the table] I would be a Vibram® Five Finger®. I am wearing the KSOs. You can actually get those on Zappos.com! Free one business day shipping and returns. 365- day return policy! I don't know if you knew that…

 

Z: Final question, I just want your opinion on something.

PW: Definitely shave it. 

 

Z: Uh... not that. I often entertain my team with my spot-on impression of you. I wanted to get your opinion on it. [Does an absolutely perfect Paul Walker impression]

PW: Do you mind if I give you a little bit of feedback? I'm not going to sugarcoat it. I hope that's ok with you. I just like to give it straight…to give all the truth and just plow it straight on. Is that going to be all right?

There were too many clothes, alright? That's not my style. There was not enough pelvic gyration…I can say gyration now, right? That was just for that first question?...and you didn't express any of my amazing talents or skills: my dance moves, my convincing brow to lure the ladies in, so those are my recommendations.

-----------

There you have it! After speaking to Paul, I learned what a quick wit and comedic mastermind he is! I can see why he is such a popular member of the Zappos family. Thanks so much, Paul!