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Recruiter Spotlight: Kelly, This Week's @InsideZappos Social VIP

Thomas Huxley once said..."Try to learn something about everything and everything about something."

And that's exactly something that I never want to stop doing--learning.  Zappos has been nothing less than the perfect place to contribute to this passion.  My brain is constantly cultivated by my daily tasks, the people that inspire me, and the culture that is contagious.  It is a fountain of knowledge and you can always count on a variety of paths to pursue. This has been the theme of my journey here at Zappos.

Inside Zappos, #InsideZappos, Zappos Recruiters, Zappos Recruiting, Zappos Careers, Zapponians, Zappos jobs, Zappos Recruiter Spotlight, Zappos HR, Zapponian Spotlight, Zappos Core Values, Zappos employees, Zappos Tech, Zappos Culture, Zappos Employees, A few years ago, I had decided to uproot myself from the beautiful state of California to move back home to Las Vegas.  I was rapidly approaching what twenty-somethings call a "quarter-life crisis" where everything is much more dramatic in your fresh and vulnerable post-grad mind.  I was torn between pursuing a legal career or continuing my education to become a speech pathologist.  Because both of these routes would require a fair amount of certainty, I decided to take a break.

I needed to consider my options before diving head first into a dream that I was unsure I even wanted to chase.  I began applying to a variety of jobs within those two industries of interest, thinking I had it all figured out--until life threw me a curve ball.  I was driving on the freeway one afternoon and passed an adopt-a-highway sign that had the name "Zappos" on it.  I had heard a lot about this company and knew how much its focus was on customer service.  So when I got home that evening, I began to do a little more research on the company.  After reading about the 10 core values and watching some of the videos on the culture, I was very impressed.  Everyone looked so happy. The same kind of happy you see at Disneyland...but in the workplace. It almost sounded too good to be true.

The next day, I decided to contact the Recruiting Team to get more insight into applying at Zappos.  I was amazed at how genuine and speedy the response was compared to the rest of my job search with other companies.  Given all of the facts that I had learned about the company core values and the emphasis they place on customer service, I took a leap of faith and decided to apply for a position with the Customer Loyalty Team (CLT).  What better way to understand a company than to work within the department that has the closest interactions with its customers?  

The CLT department stood out to me as the face and heartbeat of Zappos. Before I knew it, I was taken on an adventure through the recruitment process. I was still in the midst of my interviews with other companies, but something deep down told me that this door was opening up for a reason and was one that I should not ignore.  As I continued in the process, I knew more and more that this was a company that I wanted to work for. The stars lined up and I was fortunate enough to earn the job!

My journey at Zappos was off to a start! Little did I know how much my life would begin to change over the next few years. The training process was a great way to dig deep into the company's core values, culture, and history.  Our trainers teach every new hire in the company this foundation in addition to the focal point of the company: customer service.  

It can be scary to start off a new job not knowing anyone, but with training--I immediately gained 60 new friendships that I would take with me going forward.  Once I began my journey with CLT, I learned to appreciate the value of true customer service and putting your customers as the #1 priority. This role taught me the importance of listening and challenged me to creatively think of ways to "wow" our shoppers.  

After a few months, I began to grow within my team and learn from the leaders around me about the different ways I could pursue Core Value #5:  Pursue Growth and Learning.  Having always been a nerd when it comes to number-crunching, I landed a spot with our statistics team.  This team gathered data and metrics from our customer-contact channels and would share this volume with the scheduling team in order to properly staff the entire department.  The Excel-nerd in me came alive!  Working with the numbers helped quantify the bigger story of our company. 

A few months later, I continued my quest for knowledge as I joined the Toolbox team.  This team helped develop leadership paths for CLT team members who had leadership on their heart.  Our team also went on to help pioneer the company's first seasonal employee program in 2012.  This role pushed me out of my comfort zone and helped me find an inner drive that I did not know existed. It helped set me on my feet for the next step I would take: joining the Zappos Recruiting team.  

Nothing excited me more than being able to help our teams find the best of the best to grow our Zappos family.  I joined the team through a Z'Apprenticeship which is an internal internship program that we offer employees to pursue new opportunities with other departments.  After working with the team for a few months, I knew I had found my passion!  Lucky for me, they liked me too and decided to open up a permanent position for me to grow into the role that I now have as a Recruiting Coordinator for our Zappos family.

Looking back on the last year and a half, I have seen myself grow in so many ways.  Bridging communication between our interviewees, hiring teams, and recruiters--I have gotten to know so many incredibly smart and talented individuals.  I absolutely love that I can be both an advocate and a friend to our interviewees going through our recruitment process.  My role has also taught me so much about understanding all of the little parts that go into running a successful e-commerce website.  Today, I still find myself learning so much about the teams that I work with and I have challenged myself not to give up in continuing that knowledge.  

You can probably tell that learning is extremely important to me.  But I cannot forget to point out that while I pursue this growth and learning...there is another piece that is important to me, and that is the fact that I am surrounded by an amazing family of individuals who are always there to support me.  We have our fair share of laughter and tears, we have our luck at bingo, we kick off our boots while line-dancing, we have a little too much fun together at happy hours, we are completely involved in each other's dating lives, we spend 40+ hours a week working with each other and we still want to hang out with each other outside of office hours.  

What more can I say? My team is my home away from home.  I cannot paint the picture clear enough.  I have never worked for a company where I have seen myself challenged so much over the last few years.  I have never felt as comfortable in my own skin as I do now.  I have never made such a close community of relationships with the coworkers that surround me.  The journey has been incredibly wild and the best part is that it only continues from here!

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Loving Your Job

If you are just doing what you love, you are doing it wrong!
 
Okay, I apologize, that was kind of for shock value, but please let me explain it a little more by sharing my journey with you. A long time ago, I heard about the Confucius saying, “Choose a job you love, and you will never have to work a day in your life.” So I thought that if someone paid me to do what I love (programming), I would have a job I loved. Do what you love. Simple, right? Wrong!
 
Just 1 of the 7
Wrong because I have experienced first-hand what it feels like to hate doing what you love. The first time it happened, I convinced myself it was because of the pay and the outdated technology. Surely, if I found a job with better pay and newer technologies, I would love it!

Inside Zappos, Zappos Culture, Zappos Core Values, Zapponians, Zappos Insider, Zappos Insider program, loving your job, Zappos jobs, Zappos careers, Jobs at Zappos, Zappos Employees, Zappos HQ, The second time it happened, it left me frustrated and made me question whether I truly loved coding. How is it possible to hate two different jobs that paid me to do what I thought I loved? I talked to some of my friends and realized I wasn’t alone. In fact, according to Gallup, “70% of American workers are ‘not engaged’ or ‘actively disengaged’.” Why are 7 out of 10 Americans not engaged? More importantly, how could I be one of the other three?
 
Not Even Zappos
Moving on, I decided to apply for a job at Zappos because of their culture. I figured, if I didn’t love working there, I probably didn’t truly love software engineering. I was pretty excited to get an offer from them to work on their Enterprise Data Warehouse team. I learned quite a bit on that team and worked with some really smart people, but still, I didn’t love what I was doing. Not even at Zappos! 
 
Serendipity and Culture
I didn’t hate working at Zappos, but I didn’t love it either. I found that I enjoyed collaborating with fellow Zapponians and also liked the culture, but the work didn’t speak to me. I tried many different things working on various projects, then one day it clicked. Many random events led to me focusing all my efforts to quantify “culture” at Zappos, but how the heck does one measure culture? 
 
Relationships
The question really piqued my interest. I started working with a small group of people who asked themselves the same question. Going into it, I had no idea how we would measure culture. Thankfully, I was working with some pretty smart people and they knew where to look first. We started by asking Zapponians “why do you like working at Zappos?” The overwhelming response was other Zapponians, more specifically the relationships that they had within Zappos. Furthermore, we dug a little deeper, did some research, and found that there are actually three types of relationships that people have at work.

  1. The relationship you have with other people in your company.
  2. The relationship you have with your company and its higher purpose.
  3. The relationship you have with yourself and your passion.

That’s great, relationships and culture, so what? What do relationships have to do with loving your job?
 
Finding Love
While trying to quantify culture, I really started enjoying my job. In fact, I came to love my job. Amazingly, it wasn’t just the coding that I enjoyed, I began to like doing things I normally dreaded. Things like reading lengthy research papers, giving presentations, sifting through spreadsheets…I loved all of it! Looking back, I realized the problem was that I spent way too much time looking for a job based on “what” I would be doing. When I should have been thinking about “who” I would be doing it with and “why” I would be doing it. Uh duh, or ah ha!
 
The 4 Ps
To summarize what I learned, I have distilled “loving your job” into 4 P’s and some related questions. I would be lying if I said this is the end-all-be-all of finding a job you love, but it would have helped me get there sooner.

  1. People: does the company create a trust-building environment?
  2. Purpose: what is the company’s higher purpose?
  3. Passion: does the company’s purpose speak to you? Or, does the company help you understand yourself by creating a space for you to explore and get meaningful feedback?
  4. Power: does the company allow you to contribute to its higher purpose by doing what you love with people you trust?

What questions do you consider during interviews?
 
The Zappos Insider Program
We believe that you shouldn’t wait to create the first two relationships (people and purpose). We believe that before you even start at Zappos, you should know the people that you will be working with and what we are all about. We also want to get to know you and see where your passions align with ours. This is why we have created the Zappos Insider program. We want to help you answer questions like:

  • Will I be working with like-minded people?
  • Will I be working with people I can trust?
  • What is the company’s higher purpose?
  • Am I passionate about the higher purpose?
  • Will I be able to contribute to the purpose?

Still Learning
So does Zappos have the “secret sauce” all figured out? Nope. We are still experimenting and learning how to make Zappos a place people love to “work”.

Help us learn more quickly by sharing your experiences with jobs that you have loved! Leave a comment below OR tweet us: @insidezappos!

Recruiter Spotlight: Althea, @InsideZappos Tech Ambassador

@InsideZappos, Zappos Careers, zappos jobs, Zappos Recruiters, Zappos Recruiting, zappos core values, Zappos Downtown Las Vegas, Zappos Technical Recruiter, Zappos Tech, #InsideZappos,Zapponians, Zappos Culture, Zappos employees, If you’d told me a year ago that I’d be living in Las Vegas and working for Zappos as a technical recruiter, I would have probably laughed and muttered under my breath that “YOU’RE CRAZY.” Truth be told, as I sit here and write this, I still can’t believe that this is my reality. You see, I’ve always been a bit of a free spirit at heart with a sense of wanderlust and big dreams for my life and I’d even refer to one of my favorite quotes – “Fate loves the fearless” – as my mantra. However, it wasn’t until last fall that I really started embodying my wanderlust and fearless spirit. The day I actually boarded my flight from San Francisco to Las Vegas to interview with Zappos is when my fearless spirit ignited.
 
Even though I’ve only been with Zappos a little over 5 months, my serendipitous collision with this company started in the small town of Chico, CA almost twelve years ago when I was attending college and working full time at a women’s boutique downtown in customer service. I worked long hours putting together amazing outfits for the locals and one day, as I was walking to work, I noticed a new store a few doors down from us opening up--ZAPPOS. “Hmmm… funny name,” I thought to myself. I peered inside the window and noticed an amazing selection of shoes. This will be the perfect place to send all my customers to complete their outfits!

I was startled as a sales associate came outside of the store and greeted me and coaxed me in. She explained the Zappos business model and how they mostly sold shoes online and if there was any time they didn’t have a shoe size in the store stock, they could order it and have it the next day. “WOW,” I thought to myself. This seems like a crazy idea. Shoes, online? Next day shipping? So began my intrigue with this Zappos company.
 
I loved having them as neighbors, and then one day, I noticed a sign that they would be closing. I immediately ran inside to protest this. “Everyone here loves Zappos… what is going on?!,” I asked. The employees explained that actually, business was amazing – so amazing that the strategy to move the company to a full eCommerce site was what they were about to embark upon, as well as move the company and employees to Las Vegas. I was shocked. What a big risk. “You guys are CRAZY…,” I muttered under my breath. I wished them well and it truly was a sad day when they closed their doors in our small little town.
 
Over the last 12 years, I continued to follow Zappos in the news (as well as buy shoes from them) and admired the culture, the technology and Tony Hsieh’s vision from afar. Fast forward to fall of last year. I was needing a new challenge after spending the last eight years in San Francisco. The moment I boarded that plane for my interview, my life was forever changed. Everything I observed over the years was living and breathing in Downtown Las Vegas. The campus was alive with passionate people, the culture was really everything you hear it is and everyone is truly a family.
 
As a technical recruiter for Zappos, I am fortunate to work alongside the tech teams that are working on the CRAZY ideas and innovations that continue to set us apart from any other eCommerce company. I think of myself as more of a storyteller than a recruiter, as I get to share stories of our amazing company and culture with candidates starting their journey with us.
 
This was the career opportunity fate was telling me to take… and to be fearless. So when I told everyone I was moving to Las Vegas to work for Zappos, I started getting the “you’re CRAZY” comments from friends and family. But that’s the thing… the best ideas, the best business moves, the best adventures are the CRAZY ones.

Goodbye Job Postings!

Dear Job Postings,
 
It’s not you; it’s me. From newspaper ads, Monster, CareerBuilder, Craigslist and Indeed, you’re all a company has ever really needed. You’ve been there through thick and thin and you’ve kept my recruiting team very, VERY busy. Unfortunately, I need something more. You’ve given us thousands of impersonal, transactional and cold introductions.  Studies show that recruiters spend 5-7 seconds on a resume. That’s hardly an introduction. It’s barely even a handshake!
 
Full disclosure, and this is going to hurt, I went behind your back and am trying to make Zappos more transparent and accessible. We’ve created an @InsideZappos twitter account, a Facebook page and our recruiters are blogging. Crazy, I know! We also just launched our new careers page showcasing our departments and the living, breathing humans who work in those departments. Lastly, and you might want to sit down for this one. Instead of posting jobs, we are simply asking people to find a department they are interested in and make an introduction. By introducing themselves, people get to become a Zappos Insider and can actually… you know… talk to us.
 
Insiders have unique access to content, updates, tweetchats, online hangouts and back-and-forth discussions with recruiters and hiring teams. Insiders will also be the first people we’ll consider when there are new openings. Becoming an Insider is that first step in a long-term relationship. It’s not a short-sighted affair which is what we’ve been having.
 
I realize this must hurt. If it makes you feel any better, you can still head over to anyone else’s career site and scrape some job descriptions. It’s what you’ve been doing for years and years. But for me, working for a company is a two-way relationship and you don’t get that. I need more. And that’s the reason I’m breaking up with you.
 
Mike Bailen
 
Zappos Senior HR Manager |  Twitter @BailenOut

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Recap: Zappos 3rd Annual Earth Day Party

On April 24th, Zappos hosted its 3rd Annual Earth Day Party at our new LEED-Gold* downtown Las Vegas campus! The plaza courtyard was packed with employees, vendors, and friends – this year’s event was leaps and bounds larger than the two previous year’s events. 

Zappos Sustainability, Zappos Culture, Zappos Family, Zappos Downtown, downtown las vegas, Zappos L.E.A.F., Earth Day 2014, prAna, Keen, Springs Preserve Las Vegas, Las Vegas community, Community initiatives, Zappos events,

Zappos LEAF teamed up with Take Our Daughters and Sons to Work Day this year to bring our kids to our Earth Day Party. The LEAF team gave a presentation about recycling, solar energy and water conservation to more than 100 kids! The kids already know so much about the importance of protecting our earth’s resources – it’s inspiring!

Zappos Sustainability, Zappos Culture, Zappos Family, Zappos Downtown, downtown las vegas, Zappos L.E.A.F., Earth Day 2014, prAna, Keen, Springs Preserve Las Vegas, Las Vegas community, Community initiatives, Zappos events,

Zappos Sustainability, Zappos Culture, Zappos Family, Zappos Downtown, downtown las vegas, Zappos L.E.A.F., Earth Day 2014, prAna, Keen, Springs Preserve Las Vegas, Las Vegas community, Community initiatives, Zappos events,

The LEAF team raffled two awesome beach cruisers for Zappos employees who participated in the event. Employees could earn extra raffle tickets for bringing used cell phones and batteries for proper recycling.  Needless to say, we collected a whole bunch of cell phones and batteries!

Zappos Sustainability, Zappos Culture, Zappos Family, Zappos Downtown, downtown las vegas, Zappos L.E.A.F., Earth Day 2014, prAna, Keen, Springs Preserve Las Vegas, Las Vegas community, Community initiatives, Zappos events,

It is evident by the excitement around this event that Zappos employees really care about the environment and actively seek out ways to reduce their impacts. Though we celebrate Earth Day just one day a year, we really try to remind our employees and friends that it is important to celebrate every day with daily acts of “greenness”. The Zappos LEAF team is thankful to have such great support from the company and employees. You guys rock!

Thanks to these very special friends for making Earth Day 2014 a huge success:

prAna

Keen

Republic Services

Renu Oil of America

Springs Preserve

Sierra Nevada

BluMarble

Klean Kanteen

ChicoBags

Clean the World

Friends of Nevada Wilderness

NV Energy

A1 Organics

Vegas Roots

Create a Change Now

Regional Transportation Commission of Southern Nevada (RTC)

WonderSoil

Zerorez

Outside Las Vegas

Taylored Photo Memories

Fat Daddy’s Ice Cream

Eurest Catering (for the bomb grilled corn)

Check out more awesome news from LEAF on Twitter: @ZapposLEAF and on Instagram: Zappos_leaf

 

*Pending final USGBC approval

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The Osprey & Big Agnes Campout

Springtime in the Las Vegas Valley is a short but very enjoyable time of the year for camping. Around here, we take great advantage of the great weather with camping, hiking or any other excuse we can find to get outdoors in our local parks like Valley of Fire and Red Rock Conservation Area.

big agnes, camping, camping gear, great outdoors, hiking, osprey, zapponians, zappos culture, zappos family, zappos outdoor

Last week, a handful of outdoor enthusiasts were invited by Osprey and Big Agnes to attend the Annual Retail Community Campout. Employees of Zappos.com, REI and Desert Rock Sports got together to hang out, talk shop, test out some new gear by Big Agnes and Osprey and most importantly, enjoy the beautiful weather and scenery.  This year, the event was held at Red Rock Canyon National Conservation area, located about 25 miles west of the Zappos HQ.  
 
If you grew up camping with department store camping gear like myself and have been out of the game for a while, you will be blown away by the quality, craftsmanship and ease of setup/teardown that is the epitome of Big Agnes gear. Osprey, purveyors of high quality packs and travel gear, celebrates their 40 year anniversary and was one of the first to introduce breathable mesh in their line of packs over 35 years ago.
 
On behalf of the outdoor enthusiasts at Zappos HQ, we would like to thank Steve and Mitch from Osprey and Big Agnes, as well as everyone else who attended. While there is no substitute for world-class outdoor equipment, it’s really about the people you camp with that make it a memorable experience.
 
Here’s a highlight reel of last year’s event at Valley of Fire, a mere 51 miles from Downtown Las Vegas.

 
On a Side note, in the summer Months we enjoy Mt. Charleston for hiking and camping, which is a 45-minute drive from the office! This just goes to prove that Las Vegas is WAY more than just The Strip!

Recruiter Spotlight: Mikell, This Week on @InsideZappos

#InsideZappos,@InsideZappos,@zappos,inside zappos,summer internship program,Zappos Careers,     zappos core values,zappos culture,zappos employees,zappos family,Zappos Family,Zappos interns,Zappos Internships,zappos finance,Zappos on Twitter,Zappos Recruiters,Zappos Recruiting, Grandma’s homemade apple crisp, confetti cupcakes with buttercream frosting and chewy chocolate chip cookies that you must eat two at a time because they are THAT good. I bet right now you are doing one of two things… a) salivating and reminiscing about your favorite sweet treat or b) wondering where in the world I am going with this blog post. Well, just like every homemade recipe, we all have our own signature ingredients that brought us to where we are today.  The recipe I’d love to share with you is my very own journey here at the Zappos Family. 

- Mix together 1/4 cup “WOW”, 1 Tablespoon of Laughter and 2 Teaspoons of Inspiration in a large mixing bowl

I’ll never forget the day that I walked into my manager’s office and spotted a book entitled “Delivering Happiness."  I had no idea what the book was about but I remember thinking, "who wouldn’t want to deliver happiness?" and, being the book nerd that I am, I asked to borrow it from my boss.  After reading about these things called “Core Values," laughing at Tony’s first entrepreneurial adventure in the worm farm industry and finding out that Zappos was located in my hometown of Las Vegas, I had to learn more!  I was wowed by this company and wanted to be a part of it! I took a chance and applied and it seemed like just yesterday that I told my boss of eight years, after reading the book that he let me borrow, that I was leaving to join Zappos.  Let’s just say he hasn’t let me borrow a book since. ;)

- Add in 1 cup of “team and family spirit”

Here I am now… a part of the Zappos Family and when we say family, we really are. My favorite core value is #7 (Build a Positive Team and Family Spirit) and this is something that I am surrounded by every day of the week that ends in Y. My team challenges me but at the same time helps me. They encourage me to work hard and play hard. We have so much fun together here in Recruiting. Whether we are volunteering together on a Karma Adventure, winning the big bucks at Bingo or listening to our favorite jams while we work, we are always lifting our family spirit.

- Bake for 40 minutes at 350 degrees and then sprinkle on a dash of “Passion”

Passion is what led me here and passion is what keeps me here. If you can’t tell, I am a little passionate about the Zappos culture and being able to share this with our candidates on a daily basis is just a beautiful thing. My day consists of meeting new faces, even if it is just an e-meet (yes I said e-meet), sharing our company culture and welcoming new family members to the most passionate, hard-working, fun group of people I have ever been around. Let’s just say I love my job!

I am honored to be this week’s #InsideZappos Social VIP and being able to tweet with all of you through our careers handle @InsideZappos. As the Finance recruiter here, I am also happy to have two of our amazing Financial Analysts (Nick Bortolotti and David Forbes) joining us this week as well, tweeting from the @ZapposFPA account. Be sure to follow me @mikelldonttweet. (Don't worry… I really do tweet!)

Recruiter Spotlight: Mikell, This Week on @InsideZappos

#InsideZappos,@InsideZappos,@zappos,inside zappos,summer internship program,Zappos Careers,     zappos core values,zappos culture,zappos employees,zappos family,Zappos Family,Zappos interns,Zappos Internships,zappos finance,Zappos on Twitter,Zappos Recruiters,Zappos Recruiting, Grandma’s homemade apple crisp, confetti cupcakes with buttercream frosting and chewy chocolate chip cookies that you must eat two at a time because they are THAT good. I bet right now you are doing one of two things… a) salivating and reminiscing about your favorite sweet treat or b) wondering where in the world I am going with this blog post. Well, just like every homemade recipe, we all have our own signature ingredients that brought us to where we are today.  The recipe I’d love to share with you is my very own journey here at the Zappos Family. 

- Mix together 1/4 cup “WOW”, 1 Tablespoon of Laughter and 2 Teaspoons of Inspiration in a large mixing bowl

I’ll never forget the day that I walked into my manager’s office and spotted a book entitled “Delivering Happiness."  I had no idea what the book was about but I remember thinking, "who wouldn’t want to deliver happiness?" and, being the book nerd that I am, I asked to borrow it from my boss.  After reading about these things called “Core Values," laughing at Tony’s first entrepreneurial adventure in the worm farm industry and finding out that Zappos was located in my hometown of Las Vegas, I had to learn more!  I was wowed by this company and wanted to be a part of it! I took a chance and applied and it seemed like just yesterday that I told my boss of eight years, after reading the book that he let me borrow, that I was leaving to join Zappos.  Let’s just say he hasn’t let me borrow a book since. ;)

- Add in 1 cup of “team and family spirit”

Here I am now… a part of the Zappos Family and when we say family, we really are. My favorite core value is #7 (Build a Positive Team and Family Spirit) and this is something that I am surrounded by every day of the week that ends in Y. My team challenges me but at the same time helps me. They encourage me to work hard and play hard. We have so much fun together here in Recruiting. Whether we are volunteering together on a Karma Adventure, winning the big bucks at Bingo or listening to our favorite jams while we work, we are always lifting our family spirit.

- Bake for 40 minutes at 350 degrees and then sprinkle on a dash of “Passion”

Passion is what led me here and passion is what keeps me here. If you can’t tell, I am a little passionate about the Zappos culture and being able to share this with our candidates on a daily basis is just a beautiful thing. My day consists of meeting new faces, even if it is just an e-meet (yes I said e-meet), sharing our company culture and welcoming new family members to the most passionate, hard-working, fun group of people I have ever been around. Let’s just say I love my job!

I am honored to be this week’s #InsideZappos Social VIP and being able to tweet with all of you through our careers handle @InsideZappos. As the Finance recruiter here, I am also happy to have two of our amazing Financial Analysts (Nick Bortolotti and David Forbes) joining us this week as well, tweeting from the @ZapposFPA account. Be sure to follow me @mikelldonttweet. (Don't worry… I really do tweet!)