Zapponian Spotlight: Clinton Serves Up Summer Fun!

Summer is here, and as the days get longer, the outdoors takes center stage. Explosions of festive fun shower the warm summer air. Barbeques, clam digs, pool parties, and beachfront bonfires litter your social calendar, but keeping your look fresh in the heat is no easy task. Luckily, our resident Menswear blogger, Clinton Kuska is here to teach us how to keep summer style sizzling.

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Independence Day just happens to be Clinton’s favorite summer holiday. Everything from the fireworks, to hanging out with good friends, to the iconic red solo cups just screams summer fun. We sat down to chat about what to wear for the Fourth of July.

July 4th is coming up, what are you going to wear?

 “Something festive, for sure, but not too cheesy,” Clinton says as he lowers his gaze, raising one eyebrow. “Hold the cheese please!” We laugh as he clarifies, “One fun piece is enough. You should start with a festive piece and build subtly around that.”

How do you choose a fun look without going overboard with themed attire?

“I recommend starting with a standout item that will double as a conversation starter. It can be any part of your ensemble. Hats work well, or accessories if you’d rather shy away from too many prints. A loud pair of pants or shorts can be fun, and sends a relaxed vibe. A more demure option is pulling different hues from the holiday, and creating a DIY color-blocked ensemble. For the Fourth of July, you could work a chic palette of red, white, and blue – ready to wear straight from your own closet.”

How would you balance a lively, holiday piece for a party outfit?

“You should have fun with fashion! Don’t worry too much, especially if you’re attending a casual event. Holidays are supposed to be fun - don’t take yourself that seriously. Obviously you can’t go too crazy either, but parties are filled with opportunities for risk taking.”

Clinton shows me his personal Independence Day ensemble; a Roper™ Stars and Stripes Patriotic shirt, khaki shorts, boat-shoe style loafers, and a pair of sleek, Ray-Ban® Wayfarer shades.

“The fourth of July is my favorite summer holiday, and this year I’m going all-out in a patterned stars and stripes shirt. I added neutral bottoms, versatile shoes, and timeless eyewear. These pieces are minimalistic on their own, but create a nice harmony when paired with a striking shirt.”

If you could attend anyone’s Fourth of July shindig, whose party would you crash?

“Taylor Swift!” Clinton confidently replies. “She has a reputation for going all-out for her fans. I’d bet that she’s an amazing hostess. Any party of hers would most definitely be on point.”

After excitedly discussing about what a pool party with Taylor Swift would even be like, I found it much easier to visualize my own July Fourth look. If you’re still wondering what to wear this weekend, check out Clinton’s personal picks for a flawless Fourth of July.

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1. Billabong Native Hat

2. Quiksilver Boardies Hat

3. John Varvatos Star U.S.A. Straw Fedora


1. Billabong Slice X Boardshort

2. O'Neill Quarters Boardshort


1. French Connection Grunge Flag Tee

2. Lucky Brand Peace Flag Graphic Tee

3. Roper Pieced Stars and Stripes Patriotic Shirt


1. Rip Curl Americano Custom Tank Top

2. Converse Sub American Print Tank Tee


1. Original Penguin Ocho Stripe Tie

2. M&F Western Eagle Flag Oval Buckle

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Today is Thank A Mail Carrier Day!

Every year, we ship packages to millions of customers across the nation, so we’re constantly wowed by the hard work of the delivery people from our shipping partners. As a small token of our appreciation, this “Thank a Mail Carrier Day”, we wanted to thank our HQ’s local delivery people in a special way. Today we encourage everyone to #ThankAMailCarrier!

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JetBlue and Deliver "Happiest Travel Day"!

It's the day before Thanksgiving, a day notorious for being the year's busiest and oftentimes most stressful travel day. To help spread some holiday cheer, Zappos decided to team up with our friends at Jet Blue Airways to deliver a little surprise and delight to a few unsuspecting travelers!

Watch what happens when we bring back last year's "Baggage Claim Game"--the new and improved version-- to some Jet Blue passangers at JFK's Terminal 5!

“After a successful baggage claim experience last year in the Houston airport (IAH), we wanted to make this year’s surprise activation bigger and better,” said Catherine Cook, PR manager at “We were very excited to partner with a fun and customer-service centric brand like JetBlue, to deliver an above-and-beyond experience for travelers. In addition to the opportunity to wow these customers, we wanted to remind them that we are here for all their holiday shopping needs with fast and free shipping, 365-day free returns and a customer service team at the ready 24-7.”

In an effort to brighten the day for all this Thanksgiving, both brands also provided support to those unable to travel and spend the holiday with loved ones. JetBlue and Zappos dedicated ‘Give Thanks’ panels on the baggage claim game to community-oriented charities within each of their hometowns; enabling customers to give back this holiday. Donations included meals to Feeding America and children’s toys to the Boys & Girls Clubs of Southern Nevada!

The Happiest Travel Day was made possible by JetBlue’s TrueBlue loyalty program and Getaways and the following partners: 1-800-FLOWERS, Dunkin’ Donuts, Feeding America, Boys & Girls Clubs of Southern Nevada and Zappos merchandise partners.

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Zappos Welcomes the “Do More with Less” Frog to the Box

In August 2014 a cute new friend made its first appearance on the iconic Zappos box. He’s the “Do More with Less” Frog, and his presence and message is to promote green thinking and sustainable behavior. He’s named after Zappos Core Value #5 – Do More with Less. You might even be reading this blog for the first time thanks to Frog! Woo hoo!

The new images of the “Do More with Less” Frog and the message of sustainability revolve around the “Three Rs” – Reduce, Reuse, Recycle. At Zappos we understand that as our business grows so does our environmental footprint. We also know that our biggest environmental impacts are associated with our logistics – our boxes and our shipping practices.

Reduce – We realize that this is our job. We try hard to reduce the number of packages we send back and forth by offering features on to make sure you order right the first time. We also try to ship your footwear and apparel order in the right sized box. Sometimes when we’re operating at “ludicrous speed” (Spaceballs, 1987) we get it wrong and you receive a small item in a big box - we’re working on that.

Reuse – This is a chance for our customers to be creative and have fun with reusing our boxes. Have you ever used the box as a luxury lily pad like the “Do More with Less” Frog? Let us know the craziest way you’ve reused our box and send us a pic on Twitter (@ZapposLEAF)! We’ve also had discussions about whether or not returned boxes are fit to be sent out again. These discussions are healthy and lead to innovative ideas.

Recycle – We hope you’ll recycle your Zappos box once you’re finished with it. Cardboard is one of the most recyclable materials in the country and there is a flourishing market for it. If you’re currently an avid recycler – HIGH FIVE! If you’re not currently recycling, give it a try. If your neighborhood or apartments do not offer recycling, start that conversation with your neighbors.

As Zappos’ customer base grows, so does our potential to talk with many new friends about the impacts we all have on the world. We’re excited to Build Open and Honest Relationships With Communication (Zappos Core Value #6) with you about your thoughts on the environment.

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Check out more awesome news from LEAF at, Twitter: @ZapposLEAF and on Instagram: Zappos_leaf

PS: Is the Frog a he or a she? LOL It is up to you to decide; all we know is that the Frog is pretty darn cute and has great eyelashes. Shoot, I have long eyelashes myself… and I’m a dude.

Recruiter Spotlight: Alexis, This Week's @InsideZappos Social VIP

Inside Zappos, Zappos College Recruiting, Zappos Human Resources, Zappos Recruiters, Zappos Recruiter Spotlight, #InsideZappos, Zappos Employees, Zapponian Spotlight, Zapponians, Zappos culture, Zappos Core Values, The story on how I got to Zappos isn’t really the special part. That’s filled with the normal things you’d find in a life. You know, job after job, college, boyfriends and the like. I could tell you about how I’ve made my journey through Zappos. That’s pretty important to me, but the actual path becomes repetitive after a while. I started in the call center, and had my eye set on my passion. I applied for recruiting and was lucky enough to be accepted. From there, I’ve only grown into a career that I absolutely adore, and that’s being a part of the college recruiting team. That story can be found on the lips of many Zapponians (though it might be different departments).


The special part, however, is what Zappos has done for me on a personal level. Before I came to Zappos, I was a little on the negative side. I had my trials and tribulations through life, as most do, and it left me jaded. I would get angry at things that I couldn’t have control over, and that was usually accompanied by cursing. That doesn’t mean I was a “debbie downer” all the time or wasn’t a good person in general, but I knew I could have a more positive outlook on things. I wanted to be better, but I didn’t know how. 

Enter Zappos. Zappos became the first place that felt like home to me in Vegas. I was actually born in Vegas (not raised) and have family here, but it never felt right to be here. Zappos was the first place I came across where I felt like I belonged. I remember walking into my very first day of New Hire Training, and it was like walking into a brand new life. It definitely had the feel of walking into your very first college class freshman year, where everyone kept their heads down and were equally shy, but it felt refreshing.

I met people I could relate to. After all, we all share the same values. In all seriousness though, I am a product of my environment. Those around me affect me. I am a person that needs positive vibes to be able to give off positive vibes. That’s what Zappos did for me.

I have an environment that is conducive to me becoming a better person. I have another family, and that’s my team. These are people I can rely on for anything, inside or outside of work. If I’m having a bad day, I come to work and I feel better within the hour. They are my coworkers, friends, confidants, and they make me want to be a better person. Although, I do still have some troubles with cursing!

Zappos truly brings out the best in me, thanks to the amazing people who make this place the culture haven that it is. When you look at studies on healthy relationships, they say this should definitely be an outcome. Like every relationship, there are ups and downs, good days and bad, but the true test is how you come out in the end.

I don’t ever want to quit being a better person. So I thank you, Zappos, for being an amazing partner, and pushing me to be the very best version of me.

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Recruiter Spotlight: Kelly, This Week's @InsideZappos Social VIP

Thomas Huxley once said..."Try to learn something about everything and everything about something."

And that's exactly something that I never want to stop doing--learning.  Zappos has been nothing less than the perfect place to contribute to this passion.  My brain is constantly cultivated by my daily tasks, the people that inspire me, and the culture that is contagious.  It is a fountain of knowledge and you can always count on a variety of paths to pursue. This has been the theme of my journey here at Zappos.

Inside Zappos, #InsideZappos, Zappos Recruiters, Zappos Recruiting, Zappos Careers, Zapponians, Zappos jobs, Zappos Recruiter Spotlight, Zappos HR, Zapponian Spotlight, Zappos Core Values, Zappos employees, Zappos Tech, Zappos Culture, Zappos Employees, A few years ago, I had decided to uproot myself from the beautiful state of California to move back home to Las Vegas.  I was rapidly approaching what twenty-somethings call a "quarter-life crisis" where everything is much more dramatic in your fresh and vulnerable post-grad mind.  I was torn between pursuing a legal career or continuing my education to become a speech pathologist.  Because both of these routes would require a fair amount of certainty, I decided to take a break.

I needed to consider my options before diving head first into a dream that I was unsure I even wanted to chase.  I began applying to a variety of jobs within those two industries of interest, thinking I had it all figured out--until life threw me a curve ball.  I was driving on the freeway one afternoon and passed an adopt-a-highway sign that had the name "Zappos" on it.  I had heard a lot about this company and knew how much its focus was on customer service.  So when I got home that evening, I began to do a little more research on the company.  After reading about the 10 core values and watching some of the videos on the culture, I was very impressed.  Everyone looked so happy. The same kind of happy you see at Disneyland...but in the workplace. It almost sounded too good to be true.

The next day, I decided to contact the Recruiting Team to get more insight into applying at Zappos.  I was amazed at how genuine and speedy the response was compared to the rest of my job search with other companies.  Given all of the facts that I had learned about the company core values and the emphasis they place on customer service, I took a leap of faith and decided to apply for a position with the Customer Loyalty Team (CLT).  What better way to understand a company than to work within the department that has the closest interactions with its customers?  

The CLT department stood out to me as the face and heartbeat of Zappos. Before I knew it, I was taken on an adventure through the recruitment process. I was still in the midst of my interviews with other companies, but something deep down told me that this door was opening up for a reason and was one that I should not ignore.  As I continued in the process, I knew more and more that this was a company that I wanted to work for. The stars lined up and I was fortunate enough to earn the job!

My journey at Zappos was off to a start! Little did I know how much my life would begin to change over the next few years. The training process was a great way to dig deep into the company's core values, culture, and history.  Our trainers teach every new hire in the company this foundation in addition to the focal point of the company: customer service.  

It can be scary to start off a new job not knowing anyone, but with training--I immediately gained 60 new friendships that I would take with me going forward.  Once I began my journey with CLT, I learned to appreciate the value of true customer service and putting your customers as the #1 priority. This role taught me the importance of listening and challenged me to creatively think of ways to "wow" our shoppers.  

After a few months, I began to grow within my team and learn from the leaders around me about the different ways I could pursue Core Value #5:  Pursue Growth and Learning.  Having always been a nerd when it comes to number-crunching, I landed a spot with our statistics team.  This team gathered data and metrics from our customer-contact channels and would share this volume with the scheduling team in order to properly staff the entire department.  The Excel-nerd in me came alive!  Working with the numbers helped quantify the bigger story of our company. 

A few months later, I continued my quest for knowledge as I joined the Toolbox team.  This team helped develop leadership paths for CLT team members who had leadership on their heart.  Our team also went on to help pioneer the company's first seasonal employee program in 2012.  This role pushed me out of my comfort zone and helped me find an inner drive that I did not know existed. It helped set me on my feet for the next step I would take: joining the Zappos Recruiting team.  

Nothing excited me more than being able to help our teams find the best of the best to grow our Zappos family.  I joined the team through a Z'Apprenticeship which is an internal internship program that we offer employees to pursue new opportunities with other departments.  After working with the team for a few months, I knew I had found my passion!  Lucky for me, they liked me too and decided to open up a permanent position for me to grow into the role that I now have as a Recruiting Coordinator for our Zappos family.

Looking back on the last year and a half, I have seen myself grow in so many ways.  Bridging communication between our interviewees, hiring teams, and recruiters--I have gotten to know so many incredibly smart and talented individuals.  I absolutely love that I can be both an advocate and a friend to our interviewees going through our recruitment process.  My role has also taught me so much about understanding all of the little parts that go into running a successful e-commerce website.  Today, I still find myself learning so much about the teams that I work with and I have challenged myself not to give up in continuing that knowledge.  

You can probably tell that learning is extremely important to me.  But I cannot forget to point out that while I pursue this growth and learning...there is another piece that is important to me, and that is the fact that I am surrounded by an amazing family of individuals who are always there to support me.  We have our fair share of laughter and tears, we have our luck at bingo, we kick off our boots while line-dancing, we have a little too much fun together at happy hours, we are completely involved in each other's dating lives, we spend 40+ hours a week working with each other and we still want to hang out with each other outside of office hours.  

What more can I say? My team is my home away from home.  I cannot paint the picture clear enough.  I have never worked for a company where I have seen myself challenged so much over the last few years.  I have never felt as comfortable in my own skin as I do now.  I have never made such a close community of relationships with the coworkers that surround me.  The journey has been incredibly wild and the best part is that it only continues from here!

Goodbye Job Postings!

Dear Job Postings,
It’s not you; it’s me. From newspaper ads, Monster, CareerBuilder, Craigslist and Indeed, you’re all a company has ever really needed. You’ve been there through thick and thin and you’ve kept my recruiting team very, VERY busy. Unfortunately, I need something more. You’ve given us thousands of impersonal, transactional and cold introductions.  Studies show that recruiters spend 5-7 seconds on a resume. That’s hardly an introduction. It’s barely even a handshake!
Full disclosure, and this is going to hurt, I went behind your back and am trying to make Zappos more transparent and accessible. We’ve created an @InsideZappos twitter account, a Facebook page and our recruiters are blogging. Crazy, I know! We also just launched our new careers page showcasing our departments and the living, breathing humans who work in those departments. Lastly, and you might want to sit down for this one. Instead of posting jobs, we are simply asking people to find a department they are interested in and make an introduction. By introducing themselves, people get to become a Zappos Insider and can actually… you know… talk to us.
Insiders have unique access to content, updates, tweetchats, online hangouts and back-and-forth discussions with recruiters and hiring teams. Insiders will also be the first people we’ll consider when there are new openings. Becoming an Insider is that first step in a long-term relationship. It’s not a short-sighted affair which is what we’ve been having.
I realize this must hurt. If it makes you feel any better, you can still head over to anyone else’s career site and scrape some job descriptions. It’s what you’ve been doing for years and years. But for me, working for a company is a two-way relationship and you don’t get that. I need more. And that’s the reason I’m breaking up with you.
Mike Bailen
Zappos Senior HR Manager |  Twitter @BailenOut