Goodbye Job Postings!

Dear Job Postings,
It’s not you; it’s me. From newspaper ads, Monster, CareerBuilder, Craigslist and Indeed, you’re all a company has ever really needed. You’ve been there through thick and thin and you’ve kept my recruiting team very, VERY busy. Unfortunately, I need something more. You’ve given us thousands of impersonal, transactional and cold introductions.  Studies show that recruiters spend 5-7 seconds on a resume. That’s hardly an introduction. It’s barely even a handshake!
Full disclosure, and this is going to hurt, I went behind your back and am trying to make Zappos more transparent and accessible. We’ve created an @InsideZappos twitter account, a Facebook page and our recruiters are blogging. Crazy, I know! We also just launched our new careers page showcasing our departments and the living, breathing humans who work in those departments. Lastly, and you might want to sit down for this one. Instead of posting jobs, we are simply asking people to find a department they are interested in and make an introduction. By introducing themselves, people get to become a Zappos Insider and can actually… you know… talk to us.
Insiders have unique access to content, updates, tweetchats, online hangouts and back-and-forth discussions with recruiters and hiring teams. Insiders will also be the first people we’ll consider when there are new openings. Becoming an Insider is that first step in a long-term relationship. It’s not a short-sighted affair which is what we’ve been having.
I realize this must hurt. If it makes you feel any better, you can still head over to anyone else’s career site and scrape some job descriptions. It’s what you’ve been doing for years and years. But for me, working for a company is a two-way relationship and you don’t get that. I need more. And that’s the reason I’m breaking up with you.
Mike Bailen
Zappos Senior HR Manager |  Twitter @BailenOut


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May 27, 2014 at 9:29 pm George274952 said:

Oh Mikie, In your final paragraph you really "Zapped" ( no pun intended) this company. Zappos is refreshing in it's approach to getting the job done. Congtats to "Grand Ma Zappo" for the refreshing marketing approach as well as excellent service. Keep up both. I shall recommend you to both family and friend. Thanks, George

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Jun 17, 2014 at 12:20 am humeansacrifice said:

I am so excited about this. Down with boring resumes and job postings!

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Jun 27, 2014 at 3:05 am Jeff277289 said:

I think this is a very innovative approach to recruiting that will help Zappos find the most passionate candidates who will keep the culture strong. It will also benefit applicants by not forcing them to apply for a specific job. Instead, Zappos can find the position that is the best fit for the candidate once they get to know them.

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Jul 14, 2014 at 1:13 am DesinVegas said:

Hi Mike!

Thanks to you and the Zappos family for embracing a more holistic way to find new team members! Another shining example of innovative business practices from y'all! I love the opportunity to meet the team and learn more about the company -- such interesting and inspiring stuff always flowing over there!

I'm also very grateful to be given the chance to provide more of my back story in combination with my resume. I can appreciate that others may also have interesting journeys that enhance their contribution but may not fit easily into a resume.

Here's to my new Insider Membership! Happy to be a part of this cool new process!

Thanks again! Desiree

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Apr 15, 2015 at 5:04 pm kimby said:

I realize this post is old -- nearly a year old, in fact -- but it would bug me not to let you know: the link in "our new careers page" goes to "applewebdata://511F3010-D111-4607-A36E-45163ED1FAAE/" on Chrome desktop (I'm guessing you meant just "")