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Meet Zappos New Hire Amy S.

For our culture project, we want to better embody Core Value #7: Build a positive and family spirit. That's why we're introducing the Zappos Alumni Program (ZAP) which features a blog series that will highlight Zapponians from different departments and showcase their jobs.

This series will consist of interviews with Zappos employees and members of the new hire class. We hope to inspire college students to connect with Zappos and all it has to offer, in addition to encouraging interdepartmental alumni relations by bragging about our amazing graduates' success!

First up is Amy S., a Zappos new hire from our Merch. Planning team:

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Amy S.

What is your current position at Zappos?

Merchandise Planner

What school did you go to?

University of Wisconsin-Milwaukee

What was your major while you were at school?

Business administration and Human Resources

How did you discover your job at Zappos?

I was referred by a Zappos employee

What experiences do you think was particularly helpful to get you where you are today?

I think the in-store retail experience was huge. I worked in retail throughout college and then in store management. It really helped me to get the knowledge needed for merchandise buying and planning

Today is your first day at new hire training, could you give us a brief recap of what your day was like?

It was both fun and crazy. We had 70 people in my new hire training class! We learned a lot about the company culture, and I think my favorite core value is “Pursue Growth and Learning”. Zappos really embodies that by encouraging employees’ personal development.

Do you have any advice for recent graduates?

Be yourself and be open. Give it a 100% and you will succeed!

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My Most Memorable Moment So Far…

These first six weeks of my internship have flown by faster than ever, and it is already a huge task to pin point one moment that is the most memorable to me. I feel like every day I have been so lucky to experience something amazing while interning as a Merchandising Assistant Intern with Fashion Footwear at Zappos.

After day two of work, I was feeling super homesick and a little nervous in a new city. Fortunately, this feeling didn’t last long due to the wonderful people on my team, and the relationship-building tactics that Zappos lives by. Everyone was incredibly welcoming and encouraging. By the end of day two, I was invited to my first vendor dinner, and had no idea what to expect. So as nervous (and excited) as I could possibly be, I got ready, and went on my way to dine with the vendor and representative from Kork-Ease along with my two managers.

Zappos Interns, Zappos Internship Program, Zappos Intern, Zappos Campus, Zappos Merchandising Inc., Las Vegas StripOur dinner was located at SHe in Crystals at City Center, a restaurant right in the middle of the Las Vegas Strip. It was unbelievably fancy, yet the dinner felt so relaxed; my nerves were alleviated almost immediately once it began. The meeting felt more like a social gathering with friends rather than any type of work gathering. The vendor and his rep were personable, and interested in who I was and what my dreams were. I didn’t even think I was going to get the chance speak! At the end of the meal, our guests even proposed a toast to my success here at Zappos.

It is extremely rewarding to be part of a company that focuses so much on building relationships with both their consumers and vendors. It takes relationships and experiences like mine to maintain such strong bonds with all of the amazing vendors that are working with us at Zappos. It was amazing to be a part of this experience, and I don’t think I could ever find another company that will care nearly as much about their employees or the partnerships. I will also never forget my first vendor dinner!


--Kelsey Ferrentino

Merchandise Assistant Intern--Fashion Footwear

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The Piggy Back Ride

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So, yeah. That happened. 

Let me give you some context: My Zappos mentor, Thomas has me and my fellow “mentees” write down 10 weekly goals every Monday; 5 job-related, 5 culture-related. When the week of our Q&A with MAFT (our internal acronym for  our top execs: Mike, Arun, Fred, and Tony) came up, Thomas challenged me to think of especially difficult goals. Hmm, what could be stranger than taking a photo of myself giving Zappos CEO Tony Hsieh a piggyback ride? 

So, while all the interns were waiting to grill MAFT with a ton of questions Tony entered the room and I knew this is my chance! I had been thinking of a smooth way to ask a man that's worth millions of dollars to hop onto my back for a picture and, this is how it went: 

Me: Hey Tony, nice to meet you. I'm Josh, an intern in the Strategic Planning department.

Tony: Hey.

Me: Do you think we could take a picture together?

Tony: Sure…

Me: Wait, I have a weird request. Can we take the picture with you on my back?

Tony: Uhhh. Sure… I guess so. I don't want to hurt you though.

Me: Don't worry, just jump on!

Super smooth, I know. But there you have it! My most memorable moment at Zappos: when my net worth skyrocketed for about 30 seconds.

Shout out to everyone who made this happen: Tony, Thomas, Raphi, AGB, and “Ting Jung” (iPad Mini).

--Josh Kim

Corporate Strategy Intern

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Two Ten and Zappos Team Up!

Two Ten Footwear Foundation has supported the footwear industry and their families for over 70 years by providing financial relief, social services, scholarships and so much more. To support Two Ten, we are launching Zappos 4-210, a fundraiser to help their relief efforts. Almost 100 of our brands are participating and have pledged to donate to Two Ten. Some brands are making a flat donation, while others will donate $1 per item from all or a portion of their sales on during the month of August.

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About Two Ten:

Two Ten Footwear Foundation began as a community of footwear people helping each other at 210 Lincoln Street in Boston, MA.  Now, nearly 75 years later, Two Ten continues its mission to provide services and programs to shoe people in need.  The Foundation is funded solely by companies and individuals within the footwear industry. Two Ten is one of a kind -- in any industry.

Relief Services

  • In 2012, Two Ten fielded more than 1800 calls for help;
  • Last year, $1.74 million was given in financial assistance to more than 1,400 footwear families;
  • Staff responds to calls for help within 48 hours, often as soon as within 24 hours;
  • Financial assistance is provided for housing, utilities, car repairs and medical assistance during times of crisis
  • Counseling services and community resource referrals are also provided.


  • Started in 1969, over $18 million in higher education scholarships has been awarded to about 7,000 students;
  • Footwear Design Scholarships are awarded to those students studying footwear design.

Two Ten fosters community building and volunteerism within the industry, such as:

  • Women In Footwear Industry (WIFI) – With the mission to inspire, support, mentor and educate women in footwear, Two Ten WIFI looks to advance emerging and established women leaders;
  • Young Professionals for 210 (YP210) – Offers social networking opportunities and events to engage the next generation of footwear professionals;
  • #footwearcares – an entire month of community service activities for the footwear industry designed to provide positive impact through neighborhoods and communities across the country.
  • HR Leadership Committee – Two Ten creates networking for Human Resources Professionals that work to strengthen the footwear community.
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Community Day with Boys Town Nevada and the UFC

Community Day with Boys Town Nevada and the UFC

On July 3, Zappos joined Boys Town Nevada and the UFC for the community day that kicked off the UFC’s International Fight Week—an annual event that included a two-day fan expo and culminated in UFC 162. Volunteers helped 100 at-risk boys and girls select a new pair of Nike, Converse, adidas, Vans, DC, or Stride Rite shoes from

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Once their shoes were chosen, the kids and their families enjoyed a provided lunch at the recently opened The Learning Village in downtown Las Vegas. There was even a Sno Cone truck on hand to provide some relief from 115-degree heat!

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UFC fighters Phil Davis, Luke Rockhold, Forrest Griffin, Benson Henderson, Carlos Condit, Urijah Faber, Joseph Benavidez and Daniel Cormier were on hand to answer questions, take pictures and sign autographs.

Despite going a few rounds with the heat, it’s safe to say this bout resulted in a huge win for the kids!

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9th Annual Zappos Bald and Blue Event

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It’s a Zappos Family tradition that from the outside may look a bit, well, weird. Every year, just when the Las Vegas weather starts to ramp up for summer, we here at the Zappos HQ celebrate our fun (and yes, sometimes weird) company culture with Bald and Blue.

A Zappos tradition that started in our first Las Vegas office back in the summer of 2005, Bald and Blue has grown into a great charity event where guys and gals can get their heads shaved, and Zappos in turn donates money to a charity—this year being PROJECT WE. We upped the ante this time around by adding leg shaving and chest/back waxing for the guys, and even eyebrow shaving for some really brave souls!

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For Zapponians who are really attached to their hair (including yours truly), we still got participate in the fun and team spirit with blue hair spray and temporary Zappos tattoos.

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To make this awesome event even more memorable, we had some very special guest stop by—The Blue Man Group! They’re bald and very blue, so they definitely fit right in. These guys are a little on the weird side, so they didn’t think anything at all of people shaving their heads and painting themselves blue at the office.

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photo credit: Jia Tse

In total, 22 guys shaved their heads for Bald & Blue, which totaled $2,200 donated to PROJECT WE. 12 brave ladies got their heads shaved for a total of $3,000 donated. The total amount donated from the event was a little under $10,000!

All in all, it was another fun and successful Zappos Bald & Blue event, and a few good Zapponians can start the summer off with a light, breezy hairdo for a great cause!

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Zapponian Spotlight: Beth M.

Today's Zapponian Spotlight, Beth M., is a ZCLT rep on the graveyard team. So, if you happen to call our customer service lines at night, you just might get Beth helping you on the other line!

We decided to get to know Beth a little bit by asking her a couple of questions:

  zapponian spotlight, zappos customer loyalty team, Zappos customer service, Zappos Family,zappos graveyard team, zappos hq,ZCLT, What brought you to Las Vegas?

B: I was living in Portland, OR and had just lost a job of 8 years. I came here to visit my mom at Thanksgiving, shortly after my Dad had passed away. By the time I left, I decided that there was nothing holding me in Portland, and job opportunities were probably better in Vegas. Plus, I was a little worried about my mom being alone, and I wanted to live closer to her. I moved here in January of 2009, and got hit with the lucky stick by Zappos in August.  Surprisingly, I love it here. I grew up in So Cal, and came here a lot on weekends, but never imagined I'd live here!

What is your favorite musician or band?  

B: I love classic rock, like Santana, the Stones and Eric Clapton. I also love Kid Rock!

What 3 words describe your personality?

B: Silly, off-the-wall, and happy.

What do you like to do for fun?  

B: I'm a home body a lot of the time! I like hanging out with friends, going out to eat, gambling.  I love to garden, too, but all I have is gravel now so everything is in pots.

Working the Graveyard shift means I sleep most of the day, and I'm working when most people are out having fun, like on the weekends.

I really look forward to Zappos events like the awesome picnic we just had because I get a chance to reconnect with my Zappos Family!

What is your favorite core value and why? 

B: #3 - Create Fun and a Little Weirdness!  Anyone who knows me understands why. LOL 

What is your most embarrasing moment?  

B: Actually, not too much embarrasses me. However, I went to a Harvest Festival in Oregon with a friend who was visiting from L.A. There was one of those sling-shot things where you launched a pumpkin and there was a target to hit wayyyy off in the distance.  I was pulling it back really hard for a good launch, when my friend thought it would be a good idea to pull ME back (to help). The minute she pulled me, my feet slipped and I was flat on my back in a pool of mud. When I finally got up, there was a line of people who watched it happen. I was horrified! I had to finish the day walking around with the entire backside of me covered in mud!

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Content Does it Again!

The Content department decided to bring back its long-lost tradition of “Picnic Olympics” this year on Tuesday, April 9th.  What a windy day it turned out to be!  At least I didn’t get slapped in the face by a flying hamburger again this year! 

The fun-filled shindig took place at Pecos Legacy Park, where everyone donned their Content t-shirts and creatively decorated themselves in their team colors.

While Dickey’s BBQ set up the catered spread of beef brisket, pulled pork, potato salad, baked beans and other picnic favorites, six teams feverishly scoured the park for scavenger hunt clues.  There was no actual hidden temple, but it was Team 1, the Purple Parrots, who claimed victory in this event. 

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With bellies too full for any intense physical activity, the next round of competition involved five Minute to Win It-inspired games.  This fast-paced event really had everyone cheering each other on!  From fishing pennies out of pantyhose to stacking dice on Popsicle sticks, the hidden talents of some Content members became all too apparent.  Team 3, Vitamin C-ya, pulled ahead of all others in this round.

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No one was safe from humiliation during the final round of competition!  Teams battled it out in several relay race games, which included jumping rope, running like a chicken, hopping like a frog, and more.  Team 4, Cruel and Unusual Content Chaos (AKA: Your Worst Nightmare), took first place.

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As you can see, team and family spirit was in full swing at the Spring 2013 Content Picnic Olympics.  Some great prizes were awarded not just to the overall winning teams of the games, but also to these honorable mentions:  Team 5, Green Eggs and BAM!, for best team name and Team 2, Pinky and the Brains, for best use of team color.  A great time was had by all, and hopefully history will repeat itself at Content’s next Picnic Olympics this fall!