The Zappos slogan is "Powered by Service". Everything that we do is focused with our customer in mind. In fact, our call center has an entire team, called quality assurance, which focuses on making sure our customers' experience is the best it can possible be.

This week our QA team went around the office and surprised some of the employees that received the top customer service scores for the current period.

In conjunction with a tweet up, Zappos held the final table of their poker tournament at the Inn Zone. Over the last several weeks, employees have been playing several qualifying tables in order to make it to the final table. This was the 2nd poker tournament Zappos has held.

There was a good crowd of Zappos employees at the Inn Zone cheering them on. Joe A., who was the runner up in the last event, was able to outlast everyone else and take home the trophy. Congratulations Joe!

Going into a new job for the first time can sometimes feel a like the first day of school. It can make you feel a little nervous because you are going into new surroundings and don't know anyone there. Zappos HR department has found a way to help our new hires come right in and be immersed in the culture right away. They call it a "new hire meet and greet."

This week a new training class was starting for Zappos new hires, and HR held a meet and greet for them on their first day. It allowed them to hang out and get to know the other new hires they will be training with over the next several weeks, as well as meet some of the managers they will be working for.