Our CLT members are the true voice of Zappos when it comes to our customers. While we are unable to service our customers face-to-face, I started thinking it would be nice to put a face with a name and a voice! Ricki M. from the Comfort CLT business unit was kind enough to participate in a short Q & A. Please find her responses below:



Question: What are a few of the exciting things you have done this summer?

Ricki: "I'm hoping I haven't done them yet."

Question: What do you do to relax?

Ricki: "Read, play video games, visit casinos to play slot machines, and sometimes Bingo. Basically, I spend my life in front of one terminal or another."

Question: What is the craziest question you have been asked by a customer?

Ricki: "Four years ago, I was on vacation in Florida and I went into this little shoe store somewhere south of Miami. They had these shoes that were pink with a bow on top. Do you have them?"

Question: What is your favorite thing to watch during the summer Olympics?

Ricki: "HGTV on another channel"

Question: What are your top 5 favorite songs currently?

Ricki: "I'm a huge jazz fan, so it's never the song, but the rendition, that makes it a favorite, or not a favorite."

Question: What is your favorite Core Value (and why)?

Ricki: "Deliver WOW Through Service. If we didn't have that one, there'd be little reason for the other nine."

Question: What is your favorite part about working for Zappos?

Ricki: "The relaxed atmosphere, lack of drama, friendly people, and the ability to do what it takes to make the customers happy."

Do you have any questions for Ricki or any of our other CLT members? Comment below!

Our wonderful Finance team greets unsuspecting employees each Thursday with the "Random Acts of Kindness" award. They gather the entire team and parade through the office buildings spreading joy (and gift cards!!) to employees across all departments.

I caught up with Michelle S., one of the lucky recipients, to see how the "Random Act of Kindness" inspired joy in her life.



Question: What is your favorite Random Act of kindness that you do for others?

Michelle: " If you walk in or out a door while I’m around, I’ll hold the door open for you."

Question: What "Random Act of Kindess" do you think could change the world if everyone did it?

Michelle: "If everyone covered their mouth after sneezing it would change the world."

Question: What is your favorite core value?

Michelle: "Do more with less."

Question: How did you feel when you received the award?

Michelle: "Amazing!"

Question: Did you wear the hat around all week?

Michelle: "No. I actually gave the hat to someone else
to wear. She loved it!"

Question: Name 5 things that make you happy

Michelle: "Pancakes, Rain, Traveling, Wi-Fi and Dry Humor."

This is the third installment of Q&A with the CLT business units. We have previously interviewed our Kids team CLT group and the Outdoor team. This week features the candid responses of our Running CLT business unit!



From the left: Renea W. and Eleni D.

Question: Why are you passionate about running?

Renea: "Oddly enough, I'm not much of a runner these days. I'm more into cross training, hip hop-zumba classes, and playing volleyball."

Eleni: "Running gives people a sense of accomplishment. No matter how bad of a day they've had or what's going on in their life, after running a couple miles or even just 1, they can say that they have completed a goal. My mom who is 62 and she participated in and completed the Full Zappos.com Las Vegas Marathon last year. Although her body hurt afterwards, she was so proud of herself for finishing that she hasn't stopped talking about it."

Question: Other than running competitively or for exercise purposes, when have you run the fastest?

Renea: "The last time I ran real fast was back in the '80's (high school track). I was running from a girl who eventually passed me and kicked my butt in the race! My track career was
officially over at that point!"

Eleni: "I was walking with a friend when, from out of nowhere, a big giant horse looking dog started coming towards us and started barking. I pushed my friend in front of the dog and took off. All that dog saw was my dust!!! Sorry Lakisha, but somebody had to go for help!!" :)

Question: If you had to choose between being able to run and being
able to fly, which would you choose?

Renea: "I would rather fly because (a) I wouldn't be stuck in traffic, (b) driving is so overrated (everybody's doing it, and not very well!), (c) it would give me a greater sense of freedom and (d) I would save a ton of money on airline tickets and gas!"

Eleni: "I would definitely have to say Run. I would need a cape to fly. It's not a good thing to have when there are planes and elevators or big fans around. As Edna Mode from "The Incredibles" said "No Capes"!!"

Question: What are you most excited about now that summer
has arrived?

Renea: "The fact that I'm going back home for a week (Alaska) and won't have to deal with 100 degree temperature!"

Eleni: "Sending the kids out of town! WOO HOO!! Momma loves you but I need a break!!!"

Question: What are your 3 biggest pet peeves?

Renea: "People asking questions they already know the answer to, the SLOW clap, and drivers talking on their cell phones.

Eleni: "People who order cheeseburgers & then say with "no
cheese"(what!?!?!), patting me on my head, and Kool-Aid with only one
cup of sugar in it...YUCK!!

Question: Which summer blockbuster movies are you most excited to
see?

Renea: "There are a few...Sex and the City, Indiana Jones, and Iron Man."

Eleni: "Kung FU Panda, Wanted, and THE HULK!!"

Question: What are your top 5 songs for the summer?

Renea: "I don't really have any favorites...anything with a good beat!"

Eleni: "(1)"HONEY" by Erykah Badu, 2)"THE RIVER" by Noel Gourdin,(3)"CUSTOMER" by Raheem Devaughn,(4)"SUMMERTIME IN THE LBC" by The Dove Shack, and (5) Any oldies song between the years '72-78 (The Isley Brothers mainly)."

Question: What do you love most about your job?

Renea: "The laid back atmosphere, the people I work with, the "culture" and being one of the first people to see the catered lunch carts go
by!" :)

Eleni: "Everything! The ATMOSPHERE IS OFF DA HOOK!! The vendors are friendly, and ALL of my co-workers rock!!!"