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Staff Picks: Off-Duty Style

TGIF! The weekend is finally upon us! What better way to kick off our favorite part of the week than with some of our favorite weekend go-tos? We enlisted the help of five Zapponians to get the scoop on their off-duty favorites in footwear and denim. Check them out!

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Tiffany:

1. Vans Classic Slip-On Core Classics

2. Jag Jeans "Paley" Pull-On Bootcut Jeans 

Ashotta:

3. DV by Dolce Vita "Darva" Sandals

4. 7 For All Mankind Skinny Jeans in Kaleidoscope Floral

Derrin:

5. Marc New York by Andrew Marc "Dorchester" Chukka

6. Levi's Made & Crafted Needle Narrow Jeans in Rigid

Paul:

7. Frye "James" Chelsea Boots

8. Joe's Jeans Vintage Reserve "The Super Slim" Jeans

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Zapponian Spotlight: Stephanie H.

At Zappos, we like to make sure that Customer Loyalty Team has someone they can turn to if they need some additional information. This is called the Resource Department. We also like to make sure the Resource Department (“RDesk” for short) has someone they can turn to if they need additional information. This role is called the quartermaster. They are like the Resource Department’s resource department! They have even more Inception-like qualities.

One such quartermaster is the indefatigable Stephanie H. The H stands for “hunka burnin’ love”. Ok, that’s not actually true. The H is a closely guarded Zappos secret. I sat down with Stephanie to see what other secrets she might have…

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First question is a challenge. If you answer it, you receive one point. Then at the end of the interview, we’ll see who has the most points.

SH: Wait, so I’m competing against you, and you know the answers to everything? 

No, I don’t know the answers to everything. If you feel like you have any challenges you wish to issue during the interview, you are free to do so. You should know that gives me opportunities to pass you in point. Ok, are you ready?

SH: Yes.

Ok, that is one point for you since you got that one right. Now for question two. Can you describe for me what quartermasters do. But your answer must be an acrostic that spells the word “pirate”!

SH: Ok, so P- I help “please” the team. If they have questions, I help answer them. Or if they need anything like tissues because their nose is running --

Or they’re crying.

SH: Or they’re crying. I‘m there to wipe their tears. And their nose. Ok, the letter I. Can I just make the “I” me? I’m quartermaster so “I”. R is “run around and dance”. A is --

(At this point, a Zappos Insights tour group from Taiwan joins us in the UFO meeting room…)

SH: A for “all kinds of stuff”. T for “telephone”, I answer that. E for “excitement”…

(the Taiwanese tour group applauds here)

What question have you always wanted to be asked in an interview and why?

 

SH: Whether I’m hungry or not, because my answers will have a lot to do with whether I’m hungry or not--or grumpy. But if I’ve had food, I’m a happier person.

Wow. If you ever get interviewed again, I hope someone asks you that question.

Anyway, next question. So, you notice there’s this pad and pen in front of you. To a layman, it might seem more logical for the pad to be in front of me. But I assure you this is not an error. For your next question, you must explain what Zappos culture means to you. But while you answer, you must close your eyes and draw a rabbit.

SH: Umm, ok.  [draws bunny] To me, the Zappos culture means that I can go to work, and I can have a fun time. I still get my work done, but I can dance around in between calls, and I can sing and express myself. 

Keep answering until the bunny is done! You ran out of answer before you ran out of bunny!

SH: Is that cheating? Oh no! And yeah that’s it!

Stephanie puts the pen down. I hold up the drawing of the bunny.

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Stephanie's rabbit & a real rabbit for reference.

The tour group “oohs” and “ahhs”.

If you could be any kind of shoe, what would you be?

SH: I would be an Alexander McQueen heel because I can’t afford one.

That is the end! Thanks so much Stephanie for taking the time to do this Zapponian Spotlight interview!

Oh, and those tourists? Some say that they are still in the Zappos UFO to this very day, whispering things that you can’t understand. ‘Til next time!

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@Zappos_Service Answers Your Most Pressing Questions---Right Now!

Did you know that you can tweet Zappos Customer Service anytime, any day of the week and they’ll respond in minutes? If you not, let me introduce you to “@Zappos_Service” -- your exclusive resource for getting questions answered…right now.

When it comes to providing exceptional customer service, Zappos has long been recognized as an innovator (CEO Tony Hsieh literally wrote a book on the topic).

So, it makes sense that they lead the pack when it comes to serving customers on social media. They respond literally 100 percent of the time when customers send them questions on Twitter, far superior to the 14 percent response rate my company reported in a recent social customer service study. Zappos doesn’t just respond either. They start conversations and they scour the Twitterverse for opportunities to surprise and delight Zappos customers in need.

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For example, this customer that was having trouble finding a pair of sneakers he liked. Luckily, the @Zappos_Service team was there to the rescue.

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Recently, I had a chance to catch up with @Zappos_Service crew to find out exactly how they provide exceptional customer service in the social media context. Here’s what they had to say:

Does the @Zappos_Service team literally respond 24/7?

ZS: Just like our contact center, we are manning the @Zappos_Service twitter account 24/7. Our graveyard team takes care of responses in the wee hours of the morning. So we’re here to help, whether it’s a 3 a.m. fashion emergency, or a lunchtime shopping break.

Do you respond to questions that mention Zappos, regardless of whether they use the full @Zappos_Service handle?

ZS: We respond to anyone that mentions Zappos (and a few misspelled variations just in case, as well), as long as their account is public so that we can see the tweet. It can be a question about an order, a comment on an item they found on the site, a news article with our name mentioned, or even if they are just bored and want to have conversation!

What other tactics do you use to keep the experience awesome for your Twitter-azzi?

ZS: We try to showcase our team’s personalities, so we encourage back and forth between them and our Twitter friends about anything at all. Creating Fun & a Little Weirdness is Core Value #3, and we get a lot of opportunity to do this on Twitter. The team normally introduces themselves at the start of their block of time working Twitter, and will try to engage folks somehow. This could be anything from asking who’s excited about football starting to asking opinions on the greatest Prince song of all time.

Give @Zappos_Service a ring--they’re here to help day or night, rain or shine!

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Trading Places: "West Coast Meets Southern Style"

This internship has gone by so fast! I can’t believe I only have a couple weeks left with the other interns! One of my favorite components of the internship has been the mentor program. A group of three to four interns are assigned to a single mentor, who operates not as a manager or direct report, but as someone to go to with questions about work, Zappos culture, or any other concerns. The mentor also acts as a guide for the intern culture project.

My mentor Thomas has met with me and his other interns weekly to create personal weekly goals, and discuss any concerns with the internship. Although I have never been one to regularly set and update personal goals, I have found that doing so has helped me see my progress.

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One of my favorite bonding moments with Thomas happened a couple weeks ago. He and I were talking about men’s style after grabbing some beverages from the ZCafé. Off the cuff, I commented that I thought his style was very “West Coast.” He took offense, and we spent the rest of the day going around asking random Zapponians whether or not he dressed in a “West Coast” fashion.

I myself am from the South, and I consider my style to be rather preppy. So we came up with the idea to switch styles for a day. I would dress like him, and he would dress like me. I didn’t have a lot of West-Coast attire in my wardrobe, so Thomas let me borrow some of his clothes, and I went out and bought the rest. The next day, Thomas dressed as preppy as possible, while I tried to go for the most stereotypical West-Coast outfit. We proceeded to go around the office (once again) and figure out who impersonated the other’s style better. I think it’s pretty clear who won. Hint: it’s the guy wearing the hat and Dickies shorts!

--Raphael Fix

Market Research Analyst Intern

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Meet Zappos New Hire Amy S.

For our culture project, we want to better embody Core Value #7: Build a positive and family spirit. That's why we're introducing the Zappos Alumni Program (ZAP) which features a blog series that will highlight Zapponians from different departments and showcase their jobs.

This series will consist of interviews with Zappos employees and members of the new hire class. We hope to inspire college students to connect with Zappos and all it has to offer, in addition to encouraging interdepartmental alumni relations by bragging about our amazing graduates' success!

First up is Amy S., a Zappos new hire from our Merch. Planning team:

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Name:

Amy S.

What is your current position at Zappos?

Merchandise Planner

What school did you go to?

University of Wisconsin-Milwaukee

What was your major while you were at school?

Business administration and Human Resources

How did you discover your job at Zappos?

I was referred by a Zappos employee

What experiences do you think was particularly helpful to get you where you are today?

I think the in-store retail experience was huge. I worked in retail throughout college and then in store management. It really helped me to get the knowledge needed for merchandise buying and planning

Today is your first day at new hire training, could you give us a brief recap of what your day was like?

It was both fun and crazy. We had 70 people in my new hire training class! We learned a lot about the company culture, and I think my favorite core value is “Pursue Growth and Learning”. Zappos really embodies that by encouraging employees’ personal development.

Do you have any advice for recent graduates?

Be yourself and be open. Give it a 100% and you will succeed!

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9th Annual Zappos Bald and Blue Event

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It’s a Zappos Family tradition that from the outside may look a bit, well, weird. Every year, just when the Las Vegas weather starts to ramp up for summer, we here at the Zappos HQ celebrate our fun (and yes, sometimes weird) company culture with Bald and Blue.

A Zappos tradition that started in our first Las Vegas office back in the summer of 2005, Bald and Blue has grown into a great charity event where guys and gals can get their heads shaved, and Zappos in turn donates money to a charity—this year being PROJECT WE. We upped the ante this time around by adding leg shaving and chest/back waxing for the guys, and even eyebrow shaving for some really brave souls!

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For Zapponians who are really attached to their hair (including yours truly), we still got participate in the fun and team spirit with blue hair spray and temporary Zappos tattoos.

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To make this awesome event even more memorable, we had some very special guest stop by—The Blue Man Group! They’re bald and very blue, so they definitely fit right in. These guys are a little on the weird side, so they didn’t think anything at all of people shaving their heads and painting themselves blue at the office.

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photo credit: Jia Tse

In total, 22 guys shaved their heads for Bald & Blue, which totaled $2,200 donated to PROJECT WE. 12 brave ladies got their heads shaved for a total of $3,000 donated. The total amount donated from the event was a little under $10,000!

All in all, it was another fun and successful Zappos Bald & Blue event, and a few good Zapponians can start the summer off with a light, breezy hairdo for a great cause!

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2013 Zappos Peeps Contest

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Just when we thought last year’s entries for the annual Zappos Peeps Contest couldn’t get any better, this year’s 30 “peeptacular” entries proved us wrong!

In the spirit of Easter bunnies, chicks, marshmallows and all things sugar coated, Zapponians flexed their creative muscles to create some impressive Peeps™ dioramas depicting all kinds of pop culture themes—from Justin Timberlake’s hot new “Suit & Tie” video, to the ubiquitous “Harlem Shake” phenomenon and everything in between!

2013 Zappos Peeps Contest

The grand prize winner went to team S.S. with their ode to the classic Converse Chuck Taylor® All Star® sneakers.

Great job everyone! Can’t wait to see what next spring’s Peeps Contest has in store!

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Merry Christmas from The Zappos Family!

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