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Tony Talks Core Values with Jeanne Bliss

When it comes to Customer Loyalty, Jeanne Bliss knows when it’s being done right, or even done wrong. Her new book “I Love You More Than My Dog“ is all about companies that use Customer Service as a tool to gain and retain customers. Tony tells Jeanne how the Zappos Core Values came about, and how they have helped to drive and amplify the Zappos culture.