Even though you can usually find ugly sweaters out there all year long, those really tacky ugly sweaters always come out around the Holiday season. With the season coming towards the end, it was time to break out those sweaters for our annual Ugly Sweater Day here at the office.
Zappos Blogs: holiday_season
We would like to wish everyone a happy and safe Holiday and a very Merry Christmas!
Throughout the year our Customer Loyalty Team is at the forefront of our customer service efforts and are interacting with our customers on a daily basis. During the Holiday season, the call volume goes up dramatically, and the CLT works extremely hard to make sure all of our customers are taken care of.
To show appreciation for all their hard work, our merchandising team and vendors put together some fun gifts for all the CLT members.
Throughout the year our merchandising team works hard to have good relationships with all of our vendors, and the vendors we have are really great to work with. With the Holiday season here, everyone is celebrating and in a giving mood.
This week, Steve P. from Dansko stopped by to thank our comfort team for a great year and all their hard work. He brought them what they call the “booze barrel”, filled with all their favorite alcohol. Thank you Steve, we appreciate all you and Dansko do for us!
With the official start to our Holiday season this week, it is now peak season for our Customer Loyalty Team (CLT). During this time our call volume goes up in the call center, and in order to continue to give the best customer service possible, it’s all hands on deck. Besides many other departments helping out on the phones, our regular CLT members work longer shifts to take care of the extra volume.
To get through this busy time, the teams still like to have a little fun at work. Melissa’s team in CLT decided that since they were working extra hours, some of them coming in as early as 4am, they are having what they call a “Bananas in Pajamas” week. This would give them a chance to just roll right out of bed and come to work in their PJ’s during this busy time. They call it “Bananas in Pajamas” because they are spending almost the entire week wandering around doing everything in pajamas – stopping at the coffee shop before work, going out eat on their lunch break, etc. They certainly are working with our core values in “creating a little fun and weirdness.”
During the holiday season, people usually try to spend time with family and friends. They tend to focus more on the happy things in their life.
With Thanksgiving being this week, there are many celebrations happening around the office, and there are many reasons for all of us at Zappos to be thankful. We talked to some employees about what they are thankful for.
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