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Recruiter Spotlight: Kiersten, This Week on @InsideZappos

Just a small town girl, living in a lonely world, she took the midnight train going anywhere…


 #InsideZappos, @InsideZappos, @zappos, inside zappos, summer internship program, Zappos Careers, zappos core values, zappos culture, zappos employees, zappos family, Zappos interns, Zappos Internships, zappos merchandising, Zappos on Twitter, Zappos Recruiters, Zappos Recruiting

Okay, the small town part is true! BUT I am not lonely and it was a 2004 Honda Accord to Las Vegas, Nevada. Ten years ago, this small town girl packed up her bags and headed out west to the glitz and glamour of Vegas. So many stories and such limited writing space but let’s flashback four years ago when my life drastically changed with the introduction of a small, start-up company called Zappos. (Okay, maybe not so small!)

 

I started with this great company in the Customer Loyalty Team (call center). I then had the amazing opportunity to do a Z’apprenticeship (internal internship) with the recruiting team. To my surprise, they offered me a full-time position after my internship ended. Since then, I’ve had the craziest progression path EVER!

 

I had the opportunity to work as an assistant and recruiter for numerous departments. Then one day I was asked to join and help build the amazing summer internship program on the college recruiting team. I jumped at the chance and it has forever changed my life. I have always considered myself a hard worker and I enjoyed my job but I never knew I could fall in love with a program and be so passionate about something as much as I have with our College Internship Program. It has been absolutely awesome working with amazing, eager and passionate college students.

#InsideZappos, @InsideZappos, @zappos, inside zappos, summer internship program, Zappos Careers, zappos core values, zappos culture, zappos employees, zappos family, Zappos interns, Zappos Internships, zappos merchandising, Zappos on Twitter, Zappos Recruiters, Zappos Recruiting

We started with 19 amazing interns for the first official internship program in the Summer of 2011 (#zinterns). The program then grew to 30 last summer (#zpc13) and we are looking to have 42 summer interns this year! (We are in the final stages of filling all of our positions as we speak!) This year, we did things a little differently than in years past… okay, completely different. We actually didn’t travel to a single college to recruit interns… say what?!?! Yep, no career fairs, no information sessions and no onsite interviews.

 

With this new recruiting strategy, every candidate that applies has the chance to complete a virtual interview and technical challenge (in relation to the position they applied for). They are given a couple of weeks to complete both. Once they do, that’s when we kick it into high gear and review their challenges and virtual interviews. Each team narrows their selection down to 3-4 finalists. Those finalists are flown to Las Vegas for a fun and activity-filled two days. They do technical challenges, tour the office, team-building activities and, of course, interview!  And it just wouldn’t be Zappos if there wasn’t a happy hour afterward where we can get to know everyone outside of the office setting!

 

I will be the #InsideZappos Social VIP this week and the voice of our Twitter Careers page - @InsideZappos. Thankfully, Twitter limits me to 140 characters or I would ramble ridiculously. (I tend to do that!) Thankfully, I will have Jessica Chiu (@ahhchiuuu) as my co-pilot. Jess was part of our very first official internship program (#zinterns), starting as a Merchandising Assistant intern with our Casual Lifestyle team. She is a rockstar and has since received numerous promotions, most recently to Assistant Buyer. Get it girl!

 

Super excited to represent @InsideZappos and you can also find me at @kiersten34!!

Recruiter Spotlight: Rockne, This Week on @InsideZappos

Picture this. You enter a room full of mismatched colored tiles.  At the end of the hallway, there’s a door. Discovering it’s locked, you decide to turn back around.  But wait! The original door you came from now has a music activated lock? OMG, this place is weird. After playing the password song, the original door opens to a jaw-dropping scene. Everything in this new room is made of sweet treats and sugary delights. Oversized gummy bears and caramel-covered apples hang from trees. Mushrooms covered with whipped cream. Twizzler candies coiled up in fern-like shapes and sizes. Chocolate milk waterfalls adorn the background. This can’t be real… or can it?

To be completely honest, I’ve never come across a place like this unless I’m glued to my TV, watching Willy Wonka and the Chocolate Factory. In reality, there wouldn’t be such a place. It would attract ants and other bugs. The sugar would probably crystalize over time or just dry out. The realist in me has come to terms that this would probably never happen, yet the feelings I get when I think of such an idea are the same feelings I get here at Zappos.

From the unparalleled focus on customer service and satisfaction, to the opportunities that this company provides to every employee, and not to mention the free happy hours, I constantly question this company’s legitimacy.  Can this be real? Well, in this case, yes it can!

@InsideZappos, @Zappos, inside zappos,zappos core values, zappos culture, zappos employees,Zappos Family,Zappos Recruiters,Zappos Recruiting, Zappos Merchandising, Zappos on Twitter, #InsideZappos, Zappos careers, For five years now, I’ve been part of this amazingly quirky and passionate company.  I’ve been fortunate with many growth opportunities, from customer service to new hire training and now recruiting. Through it all, I’ve realized one thing: When it comes to this company and where you want to go, literally the sky’s the limit.  Each day brings a bountiful amount of challenges, opportunities and rewards. So much so, that you constantly find yourself editing your professional and personal roadmap. Just like the dead end hallway in Willy Wonka, you sometimes realize that a path you may have taken might not be the right one for you and that’s alright. Zappos supports your mistakes and encourages you to turn around and try a different path.

When you find that right one however, you’re not welcomed with gummy bear trees or chocolate waterfalls or even Twizzlers.  Even better, you’re welcomed with the opportunity to love the job you’re doing. Don’t worry though, I promise there’s still chocolate here! Above all, this company makes you realize that the experiences you encounter here will only bring out your very best potential.

Speaking of Willy Wonka, wasn’t that a crazy character?!  So much quirkiness, so much pizazz.  In a strong way, I can definitely identify with him. Seven years ago, I took the chance and moved from Hawaii to Las Vegas to create my vision of who I wanted to become. My eclectic taste in reality shows, music and Spam very much mirrors Wonka’s diverse outlook in life. It’s almost like I’m the quirky carbon copy of Willy Wonka himself. There is one thing, however, that I can’t agree with: that hideous top hat! LOL.

With that being said, I’m super excited to announce that I have the amazing privilege of representing @InsideZappos this week! My job is to share the wacky, the zany and the sometime whimsical environment known as Zappos.com! I promise I’ll try to include my crazy personal antics as well! It’s time to take that leap, open that door and see what #InsideZappos is all about.

First things first! Don’t forget to mark your calendars for Thursday 4/17 at 10am PT / 1pm ET for our next  #InsideZappos Twitter chat, hosted by yours truly, Rockne Henriques @Rockne808 , the Merchandising Recruiter for Zappos and Tyrone Holokai @tyroneholokai, one of our future Fashion Footwear Buyers. We’ll be sharing our Zappos journeys with the world and answering all of your questions.

The best part? We will be joined by all of our recruiters at @InsideZappos. Trust me, you don’t want to miss it! See you there!

Recruiter Spotlight: Kyle, This Week's @InsideZappos Social VIP

What an amazing time it is to be @InsideZappos! First we’re in a blender, now we’re saving lives - What?!! Just kidding. All “Internship” movie quotes aside, we’re super excited to carry on our recruiting visibility efforts, leveraging social media to make the stereotypical mundane hiring process a more personable one. As we scale, our goal is to not only protect the Zappos culture, but root our talent brand by focusing on what’s most important - candidate experience!

@InsideZappos, Inside Zappos, Zappos Recruiting, @ZapposCoach, Zappos Recruiters, Zappos Core Values, Zappos Culture, Zappos Employees, My name is Kyle, and I’m a technical talent sourcer here at Zappos.com, Inc. I proactively scour the globe for the most technically capable and culturally sound candidates who will contribute to the Zappos vision. June will mark my 2 year anniversary with the Zappos family and I couldn’t be happier! I am thankful for the support of the good people here who have encouraged me to take risks. Big shoutout to Augusta Scott, our very own @zapposcoach. She helps change lives for the better.

My journey to Zappos began back in December 2011 when I filmed my first and only video cover letter. (Enjoy!) A Zappos recruiter reached out after my 3rd time applying for various merchandising assistant roles. Like many, I assumed merchandising is where everyone starts, Zappos being an e-commerce site selling shoes, clothing and all. My recruiter was patient enough to let me know that most folks start in the call center, learn the company, and then apply to positions they’re passionate about. I was wowed away by that! Most of the other companies I applied to at the time didn’t even bother to let me know they filled the position already. Being my first encounter with a Zapponian, that’s when two things were confirmed for me: (1) Zappos is a special place with people who care & (2) I wanted to pay that kindness forward and WOW potential candidates like she did.

Fast forward to June 2012, I took that advice, applied for the call center role, and was selected to join the Customer Loyalty Team on the phones. After a year of “wowing” customers via phone and live chat, I decided to “pursue growth and learning.” (One of Zappos' ten core values.) I applied for the internal Sourcing Z’Apprentice role with recruiting and got it! I even emailed my original recruiter to let her know that I would not be here if it weren’t for her support during my journeys’ infancy. After three months of rocking the Z’Apprenticeship, recruiting converted me to full time status, and now I live my dream job every day! I get to find and engage talent for one of the best brands in the world. I am so humbled by my Zappos expedition thus far and can’t wait to see what the next chapter in this developing story will bring! 

Last week was an incredibly successful maiden voyage for @InsideZappos new Social VIP program because Christina Bates (@CBates9) let her boundless energy and enthusiasm shine through her tweets. Thanks Christina. Let’s keep this party going! This week, I'll be the voice behind the tweets @InsideZappos, sharing the quirky fun shenanigans occurring every day in the kingdom of Zapponia (work gets done too, promise!).

Check us out this Thursday 4/10 at 10am PT / 1pm ET for the second Zappos tweet chat, hosted by myself @kylenathaniel and Dave Stevens @byterange, the Mobile Web Manager for Zappos Tech. There will be many other Zapponians on the Twitter chat as well, fielding questions and sharing insights on the cultural climate #InsideZappos. Hope you can join us!

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We welcome everyone (Zappos employees – current or future!) to join our #InsideZappos Twitter chat this Thursday April 10th at 10am PT / 1pm ET at http://tweetchat.com/room/InsideZappos. Mark your calendars now!
 
Q1: What’s your current role at @Zappos and how long have you worked here?

Q2: What's the BEST part about working @InsideZappos?

Q3: What your FAVORITE @Zappos perk / benefit?

Q4: What's the COOLEST thing you've ever purchased on @Zappos or @Shop6pm?

Q5: What makes @Zappos the MOST UNIQUE company culture you're worked for?

Q6: If I could describe @Zappos in one word, what would it be?

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Birthday Marching Band Surprise

When our Senior Director of Accounting, Mike A. turned the big 4-0 recently, he was surprised by a local high school marching band. Just another Zappos birthday in the office!

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Holiday Helpers!

zappos culture, tony hsieh, fred mosler, zclt, zappos customer service, deliver WOW through service, powered by service, zapponians, zappos holiday helpers, holiday helpers, zappos call center, zappos customer loyalty, zappos customer loyalty team, zappos customer service center,holidays,holiday spirit

Like Santa's little helpers, but better!

Our number one core value here in the Zappos Family is “Deliver WOW through service”. Delivering excellent customer service is really at the core of everything we do. That’s why our long-standing tradition of Holiday Helpers is still going strong.

Every holiday season, when our call volumes reach their highest levels of the year, every Zappos employee from every department is asked to jump on the phones for a few hours to help out our ZCLT team.

So, if you call our customer service number during the holiday season, there’s a chance you could get our CEO Tony Hsieh on the line! We all look forward to helping your holiday shopping experience be the best one yet.

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Ugly Holiday Sweater Day

zappos culture,zappos hq,christmas sweater,holidays,holiday fun,zapponians,zappos office

Today was Ugly Holiday Sweater Day here at Zappos HQ. And if a picture is worth a thousand words, this picture could write a novel. Should we submit this to AwkwardFamilyPhotos.com?

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Zappos vs. Amazon: 5th Annual Tech Donut Eating Contest!

Zappos Tech Team, Amazon.com, Donut eating contest, Zappos culture, create fun and a little weirdness,zapponians,amazon and zappos,zappos hq,Tech Donut Eating Contest

Yesterday, our tech team hosted one of the "sweetest" (sometimes stomach-churning) traditions at Zappos--the Tech Donut Eating Contest. We faced off against Amazon.com in an all-out donut war. Unfortunately, Amazon won. The winner ate a whopping 24 donuts in just 20 minutes!

Fortunately, nobody got sick, although some looked close to it...

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Dodge Test Drive for Charity Event

Dodge, charity, Zappos Charity Events,Zappos culture,Zappos hq

Our friends at Dodge were kind enough to visit Zappos HQ on Thursday for a “Test Drive for Charity” event. For every person who test drove a brand new Dodge Citadel, Dodge Journey or Dodge Challenger, they donated $20 to Nevada Childhood Cancer Foundation. At the end of the event, we had 233 test drivers for a total donation of $4,660!

Dodge even treated us to a BBQ lunch! Thank you so much to to the great folks at Dodge for not only letting us test drive their cool new models, but for donating so generously to one of our favorite charities.