Today's Zapponian Spotlight, Beth M., is a ZCLT rep on the graveyard team. So, if you happen to call our customer service lines at night, you just might get Beth helping you on the other line!

We decided to get to know Beth a little bit by asking her a couple of questions:

What brought you to Las Vegas?

B: I was living in Portland, OR and had just lost a job of 8 years. I came here to visit my mom at Thanksgiving, shortly after my Dad had passed away. By the time I left, I decided that there was nothing holding me in Portland, and job opportunities were probably better in Vegas. Plus, I was a little worried about my mom being alone, and I wanted to live closer to her. I moved here in January of 2009, and got hit with the lucky stick by Zappos in August.  Surprisingly, I love it here. I grew up in So Cal, and came here a lot on weekends, but never imagined I'd live here!

What is your favorite musician or band?  

B: I love classic rock, like Santana, the Stones and Eric Clapton. I also love Kid Rock!

What 3 words describe your personality?

B: Silly, off-the-wall, and happy.

What do you like to do for fun?  

B: I'm a home body a lot of the time! I like hanging out with friends, going out to eat, gambling.  I love to garden, too, but all I have is gravel now so everything is in pots.

Working the Graveyard shift means I sleep most of the day, and I'm working when most people are out having fun, like on the weekends.

I really look forward to Zappos events like the awesome picnic we just had because I get a chance to reconnect with my Zappos Family!

What is your favorite core value and why? 

B: #3 - Create Fun and a Little Weirdness!  Anyone who knows me understands why. LOL 

What is your most embarrasing moment?  

B: Actually, not too much embarrasses me. However, I went to a Harvest Festival in Oregon with a friend who was visiting from L.A. There was one of those sling-shot things where you launched a pumpkin and there was a target to hit wayyyy off in the distance.  I was pulling it back really hard for a good launch, when my friend thought it would be a good idea to pull ME back (to help). The minute she pulled me, my feet slipped and I was flat on my back in a pool of mud. When I finally got up, there was a line of people who watched it happen. I was horrified! I had to finish the day walking around with the entire backside of me covered in mud!

Today, we’re featuring one of our awesome ZCLT reps, Kelli A.!

If you could be a mixed drink what drink would you be and why?

K: I would be a pina colada with a little bit of raspberry swirled in because I'm sweet with just a bit of sassy.

If you had a plane ticket to go anywhere in the world where would you go?

K: I would go to Paris, because I have a feeling I could spend hours just hanging out near the Eiffel Tower.

Pick 3 words to describe your personal style.

K: Feminine, colorful, and modest.

Name 3 things you never leave home without.

K:  My iPhone, chapstick, and lotion.

What’s your favorite part about working at Zappos?

K: My favorite thing about working at Zappos is all of the friends I've made…and I'm a big fan of the nap room as well.

Name one thing you do to cultivate and help spread our culture.

K: I like to participate in the dress up days because it brings out the fun and weird in everyone.

Name three fun facts about yourself:  

K: I can play the piano, my eyebrows are ambidextrous, and I'm obsessed with my Carlashes (yes, my car has pink eyelashes on the headlights).

Our wonderful ZCLT team decided to do "Wacky Weiner Wednesday" last week to thank all the other departments for coming together and helping out during the holiday season and to help answer thousands of customer emails during the security breach.

Hotdogs in the name of team spirit? Sounds good to me!

Like Santa's little helpers, but better!

Our number one core value here in the Zappos Family is “Deliver WOW through service”. Delivering excellent customer service is really at the core of everything we do. That’s why our long-standing tradition of Holiday Helpers is still going strong.

Every holiday season, when our call volumes reach their highest levels of the year, every Zappos employee from every department is asked to jump on the phones for a few hours to help out our ZCLT team.

So, if you call our customer service number during the holiday season, there’s a chance you could get our CEO Tony Hsieh on the line! We all look forward to helping your holiday shopping experience be the best one yet.

Hank M. from our ZCLT team has been on the phones since July of 2011. Hank is somebody that is always eager to talk about music and personifies rock n’ roll like nobody else at Zappos. To learn more about Hank and his love for music I asked him some music-related questions:

What are your top five albums of all time and why?

H: Faded Grey "A Quiet Time for Desperation"- Local Las Vegas Legends, this record represents a specific period of my life that I will always look back on with fondness.

Turbonegro "Apocalypse Dudes"- I believe this to be one of the greatest rock and roll records of my generation. Also, one of the tightest live bands I've ever seen.

Minor Threat "Discography"- A record I picked up in high school, and to this day it's still fierce and intense as I remember it.

The Murder City Devils "Empty Bottles, Broken Hearts"- When they were touring on this record I drove 8 hours to Salt lake City to see them.

The Observers- "So What's Left Now"- A few years ago I tried to set up a show with these dudes with the help of a friend. Due to a breakdown in communication I got the dates wrong and dudes showed up to my house and me saying "Sorry, I screwed up. I don't have a show for you". Luckily, they were bunch of sweet guys and we just ended up walking down the strip. I still have a friendly acquaintance with some of the members to this day.

What new artist(s) are you currently excited about?

H: The Wax Idols- I've been playing their "No Future" LP non stop!

What is your favorite venue to see shows at in Las Vegas and who are your favorite local artists?

H: I really like the set up at the Artifice. Also, Yayo Tacos is pretty rad! Favorite local bands: Candy Warpop, Pigasus, The Dirty Somethings. 

What was the last song/artist you listened to(be honest)?

H: Jay Reatard –“I Know a Place”

How has music impacted your relationship with employees at Zappos?

H: It's been a great way to find common ground and build new relationships.

As promised, here’s the video of Debra’s makeover! We’re so happy we could make her wish come true. Deb, you look fabulous!

This week’s Zapponian Spotlight is on Abby N. from ZCLT.

Where are you from and what brought you to Vegas?

A: I am originally from Iowa.  I moved here about 7 years ago, about 6 months after my sister moved here.  My plan was to go to school for Film Editing.  I have not yet gone to school but I still intend to learn since I love editing!  I was lucky enough to find Zappos about 2 years after I moved out here and it is an amazing place to work.

What are 3 fun facts about you?
A: I have 2 cats, Norm and Joon.  My favorite condiment is ketchup, and I love Michael McDonald!

You’ve been given access to a time machine.  Where and when would you travel to?

A:  I would travel back to 1969 to go to Woodstock and live through the 1970s!  It was definitely the most amazing time in music (in my opinion).

Name 3 things that you never leave home without and why. 

A: My clothes, my wallet and my sense of humor.  It is important to not take anything too seriously.

What is your favorite thing about working at Zappos?

A: A large majority of my friends work here.  It is pretty awesome considering that I came to Zappos and only knowing one person that worked here.

What is your favorite core value?

A: Pursue Growth and Learning.  This core value always tells me to constantly keep bettering myself and to accept everything in life as it is a giant learning experience.

One of the coolest parts about my job is creating outfits for our Stylists’ Picks on the site. My style editing team and I strive to build easy-to-wear ensembles for all different types of people, from trendy fashionistas to outdoor enthusiasts.

To showcase how our stylists’ picks translate easily into real life, we’ve decided to do a makeover for one of our Zappos family members using their favorite featured ensemble.

Our first makeover session is with Debra F., one our ZCLT reps. Debra picked a classic evening look that’s perfect for a night out with her new hubby.

Check out how fabulous Debra looked after her head-to-toe style makeover! She rocked the gorgeous Ellen Tracy dress so well. And for someone who admittedly doesn't wear heels very often, Deb worked the sexy Nine West pointed-toe pumps!

Stay tuned for Deb's makeover video coming soon!

*Special thanks to Jewels from ZCLT for doing such an amazing job on Deb's makeup.