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Zapponian Spotlight: Stephanie H.

At Zappos, we like to make sure that Customer Loyalty Team has someone they can turn to if they need some additional information. This is called the Resource Department. We also like to make sure the Resource Department (“RDesk” for short) has someone they can turn to if they need additional information. This role is called the quartermaster. They are like the Resource Department’s resource department! They have even more Inception-like qualities.

One such quartermaster is the indefatigable Stephanie H. The H stands for “hunka burnin’ love”. Ok, that’s not actually true. The H is a closely guarded Zappos secret. I sat down with Stephanie to see what other secrets she might have…

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First question is a challenge. If you answer it, you receive one point. Then at the end of the interview, we’ll see who has the most points.

SH: Wait, so I’m competing against you, and you know the answers to everything? 

No, I don’t know the answers to everything. If you feel like you have any challenges you wish to issue during the interview, you are free to do so. You should know that gives me opportunities to pass you in point. Ok, are you ready?

SH: Yes.

Ok, that is one point for you since you got that one right. Now for question two. Can you describe for me what quartermasters do. But your answer must be an acrostic that spells the word “pirate”!

SH: Ok, so P- I help “please” the team. If they have questions, I help answer them. Or if they need anything like tissues because their nose is running --

Or they’re crying.

SH: Or they’re crying. I‘m there to wipe their tears. And their nose. Ok, the letter I. Can I just make the “I” me? I’m quartermaster so “I”. R is “run around and dance”. A is --

(At this point, a Zappos Insights tour group from Taiwan joins us in the UFO meeting room…)

SH: A for “all kinds of stuff”. T for “telephone”, I answer that. E for “excitement”…

(the Taiwanese tour group applauds here)

What question have you always wanted to be asked in an interview and why?

 

SH: Whether I’m hungry or not, because my answers will have a lot to do with whether I’m hungry or not--or grumpy. But if I’ve had food, I’m a happier person.

Wow. If you ever get interviewed again, I hope someone asks you that question.

Anyway, next question. So, you notice there’s this pad and pen in front of you. To a layman, it might seem more logical for the pad to be in front of me. But I assure you this is not an error. For your next question, you must explain what Zappos culture means to you. But while you answer, you must close your eyes and draw a rabbit.

SH: Umm, ok.  [draws bunny] To me, the Zappos culture means that I can go to work, and I can have a fun time. I still get my work done, but I can dance around in between calls, and I can sing and express myself. 

Keep answering until the bunny is done! You ran out of answer before you ran out of bunny!

SH: Is that cheating? Oh no! And yeah that’s it!

Stephanie puts the pen down. I hold up the drawing of the bunny.

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Stephanie's rabbit & a real rabbit for reference.

The tour group “oohs” and “ahhs”.

If you could be any kind of shoe, what would you be?

SH: I would be an Alexander McQueen heel because I can’t afford one.

That is the end! Thanks so much Stephanie for taking the time to do this Zapponian Spotlight interview!

Oh, and those tourists? Some say that they are still in the Zappos UFO to this very day, whispering things that you can’t understand. ‘Til next time!

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Zappos Makes FORTUNE 100 Best Companies to Work For ® List!

Zappos.com is thrilled to have made the FORTUNE 100 Best Companies to Work For ® list for the 6th year in a row! 

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Thank you FORTUNE for recognizing Zappos alongside the best workplaces in the country. 

We're thankful and humbled by our employees who work every day to make this recognition a possibility and we look forward to maintaining this standard employment throughout the year.  

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In honor of our 38th place on the top 100 list, we're starting the day right here in DTLV, with donuts of course! 

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Maui Jim Spreads the Aloha Spirit to Zappos HQ

2,681 miles. That’s the distance that separates the islands of Hawaii from Las Vegas. But at the beginning of this week, the aloha spirit was only yards away when our friends from Maui Jim dropped by to spread a little Hawaiian love to Zappos HQ.

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The lifestyle eyewear brand handed out close to 500 Maui Jim blue leis, brochures about their amazing sunglasses and flip-flop bottle opener key chains. They also let Zapponians try on the latest styles of Maui Jim Polarized sunglasses to show off their beautiful color clarity and glare protection.

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The best part of the Maui Jim visit, however, was arguably the three beautiful hula dancers they brought along, accompanied by live Polynesian drum beats! They even did some impromptu hula lessons for brave Zappos employees who didn’t mind getting down Hawaiian style in front of co-workers!

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A big “mahalo” (thank you) goes out to the Maui Jim Ohana (family) for visiting our campus and spreading the aloha spirit!

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SHOP MAUI JIM >>

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Introducing: The New Z-Bistro

Hi everyone! Zappos L.E.A.F. is psyched to introduce you to our brand new “Z-Bistro”! It’s a great addition to our LEED-certified (pending) campus and fits well with our overall sustainability initiatives. To start, we renovated one of Clark County’s oldest libraries into this stunning new employee dining room we call the Z-Bistro.

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We preserved and refurbished the old concrete floors and wooden ceiling trusses to create an awesome, eye-catching exposed floor and ceiling. We cozied up a traditional looking dining room with comfortable furniture, a reading lounge and warm color tones. When it’s nice outside, Zapponians can hang out on the lighted outdoor patio and enjoy the beautiful desert weather.

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In an effort to be more sustainable, we implemented numerous initiatives aimed at reducing waste and water consumption. We have washable plates, cups, and utensils that can be washed over and over again in our water efficient dishwasher (a change from our last campus dining room) and for meals “to-go” we provide 100% compostable utensils, cups, plates and bowls.

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To reduce waste we have single-use napkin dispensers, bulk condiment dispensers and we went trayless to reduce food waste (even though we would have loved to use the trays for sand dune sledding!). We continue to compost our food scraps with a local composter, keeping tons of food scraps out of the landfill by repurposing them for tasty mulch. Most importantly, the new Z-Bistro has transitioned toward healthier and seasonal offerings, including fresh local ingredients; we even started growing herbs in our own backyard herb garden!

These are just some of the awesome features of our new Z-Bistro. We’ll be sharing more updates soon about the sustainable features of the entire downtown campus, so please stay tuned!

Check out more exciting news from LEAF on Twitter: @ZapposLEAF and on Instagram: #zappos_leaf

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9th Annual Zappos Bald and Blue Event

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It’s a Zappos Family tradition that from the outside may look a bit, well, weird. Every year, just when the Las Vegas weather starts to ramp up for summer, we here at the Zappos HQ celebrate our fun (and yes, sometimes weird) company culture with Bald and Blue.

A Zappos tradition that started in our first Las Vegas office back in the summer of 2005, Bald and Blue has grown into a great charity event where guys and gals can get their heads shaved, and Zappos in turn donates money to a charity—this year being PROJECT WE. We upped the ante this time around by adding leg shaving and chest/back waxing for the guys, and even eyebrow shaving for some really brave souls!

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For Zapponians who are really attached to their hair (including yours truly), we still got participate in the fun and team spirit with blue hair spray and temporary Zappos tattoos.

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To make this awesome event even more memorable, we had some very special guest stop by—The Blue Man Group! They’re bald and very blue, so they definitely fit right in. These guys are a little on the weird side, so they didn’t think anything at all of people shaving their heads and painting themselves blue at the office.

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photo credit: Jia Tse

In total, 22 guys shaved their heads for Bald & Blue, which totaled $2,200 donated to PROJECT WE. 12 brave ladies got their heads shaved for a total of $3,000 donated. The total amount donated from the event was a little under $10,000!

All in all, it was another fun and successful Zappos Bald & Blue event, and a few good Zapponians can start the summer off with a light, breezy hairdo for a great cause!

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The Zappos 2nd Annual Earth Day Party

On April 24th, Zappos hosted its second annual Earth Day Event in our Henderson HQ! We had 17 new and returning vendors join the Zappos LEAF Team in creating an awesome event to highlight how easy it is to go green.

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Over 450 Zapponians hung out with us, enjoyed the sunshine, and learned about sustainable initiatives. Similar to last year, our metric for success is to teach each Zapponian at least one new eco-habit that makes a difference. Whether it is to use a reusable shopping bag or to buy brands that utilize recycled materials, every little habit or lifestyle change helps keep our planet a wonderful place to live.

We had all sorts of educational activities and giveaways for our employees. Our favorite: Repurpose America brought a giant earth mural painted by a local artist and hundreds of Zapponians used paint pens to leave messages of support for the planet by signing the canvas. The mural will be hung up inside the new downtown Zappos campus for all to see.

Special thanks to all of our friends who participated this year. Giant high fives to Zappos’ own DJ Ultra for bringing the beats and to our awesome Bistro team for grilling corn on the cob. We’ll see you next year at our 3rd Earth Day party in downtown Vegas!

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A Big "Thank You" goes out to these very special friends who made this Earth Day event possible:

Keen

prAna

Klean Kanteen

ChicoBags

EcoLUNCHBoxes

Whole Foods

Republic Services

Vegas Roots

Springs Preserve

Sierra Nevada

Vessel

BottleHood

Friends of Nevada Wilderness

A1 Organics

Repurpose America

Regional Transportation Commission of Southern Nevada (RTC)

EnergyFit Nevada

Check out more awesome news from LEAF on Twitter: @ZapposLEAF and on Instagram: #zappos_leaf

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Zapponian Spotlight: Beth M.

Today's Zapponian Spotlight, Beth M., is a ZCLT rep on the graveyard team. So, if you happen to call our customer service lines at night, you just might get Beth helping you on the other line!

We decided to get to know Beth a little bit by asking her a couple of questions:

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B: I was living in Portland, OR and had just lost a job of 8 years. I came here to visit my mom at Thanksgiving, shortly after my Dad had passed away. By the time I left, I decided that there was nothing holding me in Portland, and job opportunities were probably better in Vegas. Plus, I was a little worried about my mom being alone, and I wanted to live closer to her. I moved here in January of 2009, and got hit with the lucky stick by Zappos in August.  Surprisingly, I love it here. I grew up in So Cal, and came here a lot on weekends, but never imagined I'd live here!

What is your favorite musician or band?  

B: I love classic rock, like Santana, the Stones and Eric Clapton. I also love Kid Rock!

What 3 words describe your personality?

B: Silly, off-the-wall, and happy.

What do you like to do for fun?  

B: I'm a home body a lot of the time! I like hanging out with friends, going out to eat, gambling.  I love to garden, too, but all I have is gravel now so everything is in pots.

Working the Graveyard shift means I sleep most of the day, and I'm working when most people are out having fun, like on the weekends.

I really look forward to Zappos events like the awesome picnic we just had because I get a chance to reconnect with my Zappos Family!

What is your favorite core value and why? 

B: #3 - Create Fun and a Little Weirdness!  Anyone who knows me understands why. LOL 

What is your most embarrasing moment?  

B: Actually, not too much embarrasses me. However, I went to a Harvest Festival in Oregon with a friend who was visiting from L.A. There was one of those sling-shot things where you launched a pumpkin and there was a target to hit wayyyy off in the distance.  I was pulling it back really hard for a good launch, when my friend thought it would be a good idea to pull ME back (to help). The minute she pulled me, my feet slipped and I was flat on my back in a pool of mud. When I finally got up, there was a line of people who watched it happen. I was horrified! I had to finish the day walking around with the entire backside of me covered in mud!

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Staff Picks: Crocs Spring/Summer Sandals

When it comes to office dress code, we here at Zappos tend to lean towards more laidback attire. And since summer has decided to show up early here in our sunny Las Vegas headquarters, the ladies in the Zappos offices are trading in their boots for some lightweight and comfy Crocs sandals!

See how these lovely Zapponians rock their Crocs in the latest summer styles!

Check out the featured Crocs styles below in both fun summer colors and wear-with-everything neutrals!

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1. Crocs Huarache Flat, 2. Crocs Huarache Mini Wedge, 3. Crocs Beach Line Boat Shoe, 4. Crocs Really Sexi Sandal, 5. Crocs Sexi Flip, 6. Crocs Really Sexi Flip Flop, 7. Crocs Huarache Flip Flop