Every year, we ship packages to millions of customers across the nation, so we’re constantly wowed by the hard work of the delivery people from our shipping partners. As a small token of our appreciation, this “Thank a Mail Carrier Day”, we wanted to thank our HQ’s local delivery people in a special way. Today we encourage everyone to #ThankAMailCarrier!
Zappos Blogs: zappos employees
Take a peek "Inside the Photo Studio" at Zappos.com and see what we are all about! Each month we profile a different member of our team to give you a snapshot of his/her day-to-day as we get your favorite products up on the site.
This month's feature is on Junior QA, April!
Take a peak "Inside the Photo Studio" at Zappos.com and see what we are all about! Each month we profile a different member of our team to give you a snapshot of his/her day-to-day as we get your favorite products up on the site.
This month's feature is on Zappos Studio Manager, Lucas.
In this month's episode of "Inside the Photo Studio", we get to know a little bit about Mark, one of our in-studio photographers.
Take a peak "Inside the Photo Studio" at Zappos.com and see what we are all about! Each month we will profile a different member of our team to give you a snapshot of his/her day-to-day as we get your favorite products up on the site.
What do you think of when you hear the word change? No, I’m not referring to the straggling coins that we carry around in our pocket. But change—as in a sudden shift in habit, mood, or season. We inevitably experience change on a daily basis. We cry upon discovery of that first grey hair. We endure our favorite TV series ending after a number of seasons. We learn to accept that overalls may never make a comeback. We grieve when we lose a loved one. We get anxious when we have to step out of our daily routine. We rejoice in seeing close friends get married. The list goes on and on. Artists have written a number of top hit songs about change because we experience it on so many levels.
The concept of change is a hot topic here at Zappos as it is our second core value. Not only do we embrace change, but we want to drive it. This is a foreign concept to most people. Some people clam up at the thought of change because it means taking risks and stepping outside of our comfort zone. Some people chase after it, seeking the thrill that comes with the adventure. But if there is one thing that we have in common, it is that we all fear it on some level. It's like closing our eyes and walking down a path with an unknown destination. We do, however, have the opportunity to take a proactive approach and tackle it head first.
Here at Zappos, we are constantly re-evaluating the way we do things. Why change things when they are good, you ask? Sure we could keep doing the things that are working. But as our company grows, our routine way of approaching things needs to shift as well. We look at the gap between what is and what could be and find a way to bridge that gap. Yes, sometimes it is a little scary trying something new, but it’s all about taking that leap of faith.
Over the past few years, our company has taken leaps and bounds to enhance our customers’ experience, rethink the way we self-organize, and foster the entrepreneurial community here in downtown Las Vegas. Individual teams have pushed themselves to think outside of the box and have grown so much in the process.
Change is not perfect by any means. There are plenty of times when things do not work out the way a team might hope. But there are other times when having a positive mindset around change has lead to innovation. With this innovation has come great success. It is this success that continues to inspire our employees and other collaborative groups to throw a kinder eye to change.
So there are two choices we can make: We can embrace change or we can suffer through it. Instead of fearing it, let us learn to welcome it. We must desire change, knowing that good can come from it. This is not limited to the work world. Life is filled with trials and many seasons of change. They are sometimes hard to digest in the very moment, but they can often lead to incredible lessons.
We must see change as the beginning of an exciting new chapter and have faith in the adventure that follows. It doesn’t matter if you are an individual going through the roller coaster of life, a small business trying to get the ball rolling, or a big company who is already rocking and rolling.
What choice will YOU make next time you encounter change?
I guess you could call me somewhat of a rarity here in Las Vegas. My Grandparents moved here in the early 1950s and soon after, they had my dad. Add about 30 years to that story when my dad met my mom and – ta da – I came into this world. Being a Vegas native, let alone a second generation Vegas native, is pretty rare here. Most residents are Vegas transplants, but we natives do exist, as uncommon as we may be.
Why all this history about me you ask? Well, being born and raised here in Las Vegas, one of the most common questions I get is, “Do you ever plan on leaving?” Great question! Let’s talk about it. I have friends who are from all over the world and have lived in many different places. Sometimes I think about what it would be like to start new somewhere else and as exciting and great as it sounds, I always come back to the realization that I love Las Vegas. It’s my home.
Just call me Oprah as here are some of my favorite things (in no specific order) – The bearable winters, hot summers, Lake Mead, Mt. Charleston, Red Rock, downtown, great restaurants (I’m a huge foodie), Vegas shows, great shopping, 24-hour everything, being only a few hours away from the beach and Zion National Park. But the one thing I definitely cannot leave off of this list is Zappos.
Zappos moved to Nevada in 2004, and it’s still crazy to me that it took me, a Vegas native, eight years to find them. I often ask myself, “What took you so long?” Either way, I found Zappos and I love it.
I first started within CLT (Customer Loyalty Team) where I wowed our customers who called in. I had never experienced a better job before this. My background was in HOA management so Zappos was like Disneyland to me. Almost a year into Zappos I knew I wanted to be in recruiting, and just my luck, there was an opening!
Five interviews later, I found out I didn’t get the job. Super sad, I know. I was bummed but I was determined. Core value #9 – Be Passionate & Determined, is my favorite core value. I took the feedback I received to heart and I did all that I could to make sure the next time would be the right time. In January of this year another position opened up and I couldn’t have been more excited, but scared all the same time. After a couple more interviews, I had my feedback session where I was told I didn’t get the position again, just to be surprised by the whole team in the hallway to tell me I did. Yes! Now I am here, writing this blog.
One of the many things that Zappos has done to make my list of favorite things is that this company never stops surprising me. Big surprises, little surprises, all kinds of surprises. The biggest reason I love Zappos is because they let me be me, the real me. I have never felt more comfortable in my own skin than I have since day one here.
When you live in a world with so much judgment, it’s refreshing to spend 40 hours a week with none of those shenanigans. I’m a 26-year old-guy with gel nails and I love it. My team loves it. My Zappos family loves it. Core Value # 3 – Create Fun and a Little Weirdness – one of my daily mantras. Next week will be my two-year anniversary and here’s to hoping for many more!
The story on how I got to Zappos isn’t really the special part. That’s filled with the normal things you’d find in a life. You know, job after job, college, boyfriends and the like. I could tell you about how I’ve made my journey through Zappos. That’s pretty important to me, but the actual path becomes repetitive after a while. I started in the call center, and had my eye set on my passion. I applied for recruiting and was lucky enough to be accepted. From there, I’ve only grown into a career that I absolutely adore, and that’s being a part of the college recruiting team. That story can be found on the lips of many Zapponians (though it might be different departments).
The special part, however, is what Zappos has done for me on a personal level. Before I came to Zappos, I was a little on the negative side. I had my trials and tribulations through life, as most do, and it left me jaded. I would get angry at things that I couldn’t have control over, and that was usually accompanied by cursing. That doesn’t mean I was a “debbie downer” all the time or wasn’t a good person in general, but I knew I could have a more positive outlook on things. I wanted to be better, but I didn’t know how.
Enter Zappos. Zappos became the first place that felt like home to me in Vegas. I was actually born in Vegas (not raised) and have family here, but it never felt right to be here. Zappos was the first place I came across where I felt like I belonged. I remember walking into my very first day of New Hire Training, and it was like walking into a brand new life. It definitely had the feel of walking into your very first college class freshman year, where everyone kept their heads down and were equally shy, but it felt refreshing.
I met people I could relate to. After all, we all share the same values. In all seriousness though, I am a product of my environment. Those around me affect me. I am a person that needs positive vibes to be able to give off positive vibes. That’s what Zappos did for me.
I have an environment that is conducive to me becoming a better person. I have another family, and that’s my team. These are people I can rely on for anything, inside or outside of work. If I’m having a bad day, I come to work and I feel better within the hour. They are my coworkers, friends, confidants, and they make me want to be a better person. Although, I do still have some troubles with cursing!
Zappos truly brings out the best in me, thanks to the amazing people who make this place the culture haven that it is. When you look at studies on healthy relationships, they say this should definitely be an outcome. Like every relationship, there are ups and downs, good days and bad, but the true test is how you come out in the end.
I don’t ever want to quit being a better person. So I thank you, Zappos, for being an amazing partner, and pushing me to be the very best version of me.