Today's Zapponian Spotlight, Beth M., is a ZCLT rep on the graveyard team. So, if you happen to call our customer service lines at night, you just might get Beth helping you on the other line!

We decided to get to know Beth a little bit by asking her a couple of questions:

What brought you to Las Vegas?

B: I was living in Portland, OR and had just lost a job of 8 years. I came here to visit my mom at Thanksgiving, shortly after my Dad had passed away. By the time I left, I decided that there was nothing holding me in Portland, and job opportunities were probably better in Vegas. Plus, I was a little worried about my mom being alone, and I wanted to live closer to her. I moved here in January of 2009, and got hit with the lucky stick by Zappos in August.  Surprisingly, I love it here. I grew up in So Cal, and came here a lot on weekends, but never imagined I'd live here!

What is your favorite musician or band?  

B: I love classic rock, like Santana, the Stones and Eric Clapton. I also love Kid Rock!

What 3 words describe your personality?

B: Silly, off-the-wall, and happy.

What do you like to do for fun?  

B: I'm a home body a lot of the time! I like hanging out with friends, going out to eat, gambling.  I love to garden, too, but all I have is gravel now so everything is in pots.

Working the Graveyard shift means I sleep most of the day, and I'm working when most people are out having fun, like on the weekends.

I really look forward to Zappos events like the awesome picnic we just had because I get a chance to reconnect with my Zappos Family!

What is your favorite core value and why? 

B: #3 - Create Fun and a Little Weirdness!  Anyone who knows me understands why. LOL 

What is your most embarrasing moment?  

B: Actually, not too much embarrasses me. However, I went to a Harvest Festival in Oregon with a friend who was visiting from L.A. There was one of those sling-shot things where you launched a pumpkin and there was a target to hit wayyyy off in the distance.  I was pulling it back really hard for a good launch, when my friend thought it would be a good idea to pull ME back (to help). The minute she pulled me, my feet slipped and I was flat on my back in a pool of mud. When I finally got up, there was a line of people who watched it happen. I was horrified! I had to finish the day walking around with the entire backside of me covered in mud!

Our very own Tony Hsieh was recently featured on the "Pivot" series on A TOTAL DISRUPTION, two-time Sundance-winning director Ondi Timoner's YouTube channel that provides business and tech insights from the innovators defining our future.

In this video, Tony discusses how Zappos' pivot to focus on customer service and company culture has paid off—for both customers AND employees.

Like Santa's little helpers, but better!

Our number one core value here in the Zappos Family is “Deliver WOW through service”. Delivering excellent customer service is really at the core of everything we do. That’s why our long-standing tradition of Holiday Helpers is still going strong.

Every holiday season, when our call volumes reach their highest levels of the year, every Zappos employee from every department is asked to jump on the phones for a few hours to help out our ZCLT team.

So, if you call our customer service number during the holiday season, there’s a chance you could get our CEO Tony Hsieh on the line! We all look forward to helping your holiday shopping experience be the best one yet.

This week's Zapponian Spotlight, Rose R., is a ZCLT rep on the graveyard team. So if you happen to call our customer service lines at night, you just might get Rose helping you on the other line!

We decided to get to know Rose a little bit by asking her a couple of questions:

If you could be a mixed drink what drink would you be and why?

 R: Strawberry Daiquiri, because it is fruity and sweet.  I was once told that describes my personality!

If you had a plane ticket to go anywhere in the world where would you go?

R: To Paris and Italy.

Tell us an embarrassing moment you can remember.

R: I went to a party to watch my son DJ and he stopped the music to introduced me to the about 800 people in the audience!

So, your son is a DJ and you are his manager? what is the best part about working with your son?

R: I have been managing his career since he was 15 years old and enjoy working as his manager. I get the opportunity to meet celebrities and I enjoy the VIP treatment when I’m at his events!

Clockwise: Holly from ZCLT smiles for the camera, Steven AKA Superman, Zappos Hero marshmallow pops (yum!), Rob, Director of ZCLT, fights ghosts with the Stay Puft marshmallow man!

To say thanks our wonderful Zappos Customer Loyalty Team (ZCLT), the Zappos family has been celebrating Customer Service Week all week long. Our wonderful PEACE team planned tons of fun events throughout the week, including a photo booth, hero parades, goodie giveaways, cash cube, free lunch day, root beer float day, and more!

Building strong working relationships among team members starts with a fun and dynamic work environment. When people are encouraged to be themselves and have fun at work, like they are at Zappos, the result is a stronger, more unified team.

Check out my book, The Zappos Experience, for an in-depth look at work-and-play integration within Zappos.

A clearly defined culture and core value system is reflected in how Zappos hires their employees. Hiring for culture fit helps maintain the integrity of their unique company culture and core values. This ensures the perfect fit on both a professional and personal level!

Check out my book, The Zappos Experience, for an in-depth look at the Zappos company culture.

In The Zappos Experience, I take you beyond just the offbeat company culture that Zappos.com is known for. It’s a behind-the-scenes look at the service-centric culture and company core values that have allowed Zappos to revolutionize the online retail industry.