View 42554403's profile

Holiday Helpers!

zappos culture, tony hsieh, fred mosler, zclt, zappos customer service, deliver WOW through service, powered by service, zapponians, zappos holiday helpers, holiday helpers, zappos call center, zappos customer loyalty, zappos customer loyalty team, zappos customer service center,holidays,holiday spirit

Like Santa's little helpers, but better!

Our number one core value here in the Zappos Family is “Deliver WOW through service”. Delivering excellent customer service is really at the core of everything we do. That’s why our long-standing tradition of Holiday Helpers is still going strong.

Every holiday season, when our call volumes reach their highest levels of the year, every Zappos employee from every department is asked to jump on the phones for a few hours to help out our ZCLT team.

So, if you call our customer service number during the holiday season, there’s a chance you could get our CEO Tony Hsieh on the line! We all look forward to helping your holiday shopping experience be the best one yet.

View 42554403's profile

Zapponian Spotlight: Ranielle R.

zapponian spotlight, zappos hq,zappos family,zapponians,zclt,zappos customer service,zappos customer loyalty,

This week’s Zapponian Spotlight is one of our fabulous ZCLT reps, Ranielle! This Southern California girl loves the beach and recently took up painting as a hobby.

She actually honed her creative talents by drawing and painting murals in one of our Zappos HQ buildings! In the photos above, Ranielle poses in front of a couple of her works of art.

Read on to find out more about this budding Zapponian artist!

Pick 3 words to describe your personal style.

R: Classic, feminine, comfortable

Who is your favorite musician or band?

R: Bon Jovi

Name 3 things you never leave home without?

R: Keys, driver's license, and cell phone

If you could have dinner with one famous person, who would it be?

R: Jack Kerouac. He had the innate ability to turn the simplest moments into something beautiful, sad and inspiring with his words. I would love for him to teach me to see life through his eyes.

What’s the weirdest thing to ever happen to you?

R: I can't think of the weirdest thing that's ever happened, but I can share one of the weirdest things about me. My toes are freakishly flexible.  While I have no rhythm and cannot  move to the beat of the music if my life depended on it, my toes can dance... It's a little hard to explain but if you want to see it please feel free to stop by and I'll show you my moves!

What’s your favorite part about working at Zappos?

R: The randomness of it all… On any given day you can find yourself in the midst of a parade, engage in a water balloon fight, or wave to a fellow co-worker in a mascot-like costume.  It's more reminiscent of a grade school environment then a working one. I like to think of Zappos as a magical little place where people go to have fun and just happen to get work done along the way.