Our very own Tony Hsieh was recently featured on the "Pivot" series on A TOTAL DISRUPTION, two-time Sundance-winning director Ondi Timoner's YouTube channel that provides business and tech insights from the innovators defining our future.
In this video, Tony discusses how Zappos' pivot to focus on customer service and company culture has paid off—for both customers AND employees.
Our number one core value here in the Zappos Family is “Deliver WOW through service”. Delivering excellent customer service is really at the core of everything we do. That’s why our long-standing tradition of Holiday Helpers is still going strong.
Every holiday season, when our call volumes reach their highest levels of the year, every Zappos employee from every department is asked to jump on the phones for a few hours to help out our ZCLT team.
So, if you call our customer service number during the holiday season, there’s a chance you could get our CEO Tony Hsieh on the line! We all look forward to helping your holiday shopping experience be the best one yet.