Like Santa's little helpers, but better!
Our number one core value here in the Zappos Family is “Deliver WOW through service”. Delivering excellent customer service is really at the core of everything we do. That’s why our long-standing tradition of Holiday Helpers is still going strong.
Every holiday season, when our call volumes reach their highest levels of the year, every Zappos employee from every department is asked to jump on the phones for a few hours to help out our ZCLT team.
So, if you call our customer service number during the holiday season, there’s a chance you could get our CEO Tony Hsieh on the line! We all look forward to helping your holiday shopping experience be the best one yet.