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Recruiter Spotlight: What’s Life Like @InsideZappos?

Have you ever wanted to see a face behind the careers process at Zappos? From time to time I get suggestions that it would be nice to make our approach to hiring more personable. Well we’ve listened, and here’s our first attempt at doing just that!

Zappos Culture, Zappos Jobs, Zappos Careers, Zappos Recruiters, @InsideZappos, Twitter, Zappos Summer Internship Program, #InsideZappos, Allow me to introduce myself. My name is Christina, and I’m a recruiter here at Zappos.com, Inc. located in downtown Las Vegas, NV. I’ve been working here for just a little over two and a half years, and I absolutely love it! One of my favorite things about working for Zappos is not only the people I get to work with, but also the fact that the company values personal growth.

My path at Zappos began in September 2011 where I was fortunate enough to get hired into the customer loyalty team (CLT), also known as our amazing call center. One of Zappos’ core values is to “Pursue Growth and Learning.” So I did just that, and after six months I applied for an internal Z’Apprentice position in recruiting. From there I assisted with our tech department needs and got an opportunity to fill the shoes (pun intended!) of the college recruiting coordinator. While in this role, I helped recruit, organize, and manage our summer internship program! Just recently I was promoted to a recruiter role, and I now assist with our marketing and creative services positions. My journey here at Zappos is something that is always evolving, and I’m constantly faced with excitingly new day-to-day challenges.

Today, I’m excited to announce that we are starting a new chapter in our social recruiting efforts, and the journey begins with our new Twitter handle @InsideZappos. I'll be the voice of @InsideZappos all this week, sharing lots of fun info about Zappos and helping everyone see what a great company we are.

Be sure to tune in on Thursday 4/3 at 10am PT / 1pm ET for our very first tweet chat, hosted by myself @cbates9 and @JoshtheWeaver, the Social Media Community Manager for 6pm. We’ll be sharing some fun insights behind our wacky culture and show you what life #InsideZappos is all about!

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We welcome everyone (Zappos employees – current or future!) to join in the discussion this Thursday April 3rd at 10am PT / 1pm ET  at http://tweetchat.com/room/InsideZappos. Mark your calendars now!
 
Q1: What’s your current role at @Zappos and how long have you worked here?
 
Q2: What’s your FAVORITE thing about working @InsideZappos?
 
Q3: What’s the best part about living in Las Vegas?
 
Q4: What do you think it takes to be successful @InsideZappos?
 
Q5: How would you describe your work to your friends and family?
 
Q6: What’s the craziest thing you’ve ever seen @InsideZappos?
 
Q7: How can people who are interested in working @InsideZappos learn more about the company?

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I Got it FO' FREEEEEEE!

Upon arrival to work, Joe heads directly to the Zcafe– Zappos' own, internal version of Starbucks. Here, Joe can, for free, order anything he wants–ranging anywhere from Lemonade to Joe's personal favorite: Double Blended Half-Soy Nonfat Decaf Organic Chocolate Brownie Iced Vanilla Double-Shot Gingerbread Frappuccino Extra Hot With Foam Whipped Cream. While Joe waits for his drink to be ready, he is free to grab a scone or other breakfasty pastry.
On the way to his desk, Joe stops by one of the many break rooms and gets a few drinks from the refrigerator to get him through the day. Joe then heads over to his desk to catch up on his email. Joe sees that he can get free tickets to Carrot Top that night. Having always wanted to see Carrot Top, he responds to the email. Soon after, he gets a response saying his tickets have been reserved and he can pick them up from the Luxor box office at 8.
So let's recap. Not more than 10 minutes after getting to work, Joe has already received a multitude of free beverages as well as free tickets to see Carrot Top.
As an intern, my experience has been similar. So far I've been to: Reggae in the Desert, Carrot Top, Las Vegas Film Festival, a Las Vegas 51s game, a screening of 'Monsters Inc.' in a park, as well as a pre-release screening of 'The Naked Brand', I have also acquired the following books: The Lean Startup, Comedy Writing, Triumph of the City, and Delivering Happiness. Additionally Zappos has paid for many-a-lunch and dinner for me, as well as *breaks out into song and dance* shots, shots, shots, shots, shots, shots, EVERYBODY!!!!! Yesterday, as part of a team meeting, we played glow in the dark putt putt golf… on the clock!
By providing such benefits, Zappos has encouraged me to experience more of Las Vegas than I would have on my own. In doing so, they have provided me with tons of fun experiences which will turn into lasting memories and I think we can all agree that both of those things make for happier people.

On any given day, you will hear "I got it FO' FREEEEEEE", a reference to a line from the movie Bridesmaids resonate through the halls of the Zappos Interns' hotel. That's because on any given day, you can almost rest assured that someone got something for free while at work. On their quest to deliver happiness, Zappos goes out of their way to provide its employees with tons of free, life-enhancing benefits. To further examine this idea, let's follow a typical morning of a Zappos employee, Joe:

Upon arrival to work, Joe heads directly to the Zcafe– Zappos' own, internal version of Starbucks. Here, Joe can, for free, order anything he wants–ranging anywhere from lemonade to Joe's personal favorite: Double Blended Half-Soy Nonfat Decaf Organic Chocolate Brownie Iced Vanilla Double-Shot Gingerbread Frappuccino Extra Hot With Foam Whipped Cream. While Joe waits for his drink to be ready, he is free to grab a complementary breakfasty pastry.

On the way to his desk, Joe stops by one of the many break rooms and gets a few drinks from the refrigerator to get him through the day. Joe then heads over to his desk to catch up on his email. Joe sees that he can get free tickets to Carrot Top that night. Having always wanted to see Carrot Top, he responds to the email. Soon after, he gets a response saying his tickets have been reserved and he can pick them up from the Luxor box office at 8.

So let's recap. Not more than 10 minutes after getting to work, Joe has already received a multitude of free beverages as well as free tickets to see Carrot Top.

delivering happiness, las vegas, office life, zapponians, zappos culture, zappos hq, Zappos interns, Zappos Las Vegas HQ, zappos office, Zappos Summer Interns, Zappos Summer Internship ProgramAs an intern, my experience has been similar. So far I've been to: Reggae in the Desert, Carrot Top, Las Vegas Film Festival, a Las Vegas 51s game, a screening of 'Monsters Inc.' in a park, as well as a pre-release screening of 'The Naked Brand', I have also acquired the following books: The Lean Startup, Comedy Writing, Triumph of the City, and Delivering Happiness. Additionally Zappos has paid for many-a-lunch and dinner for me, as well as *breaks out into song and dance* shots, shots, shots, shots, shots, shots, EVERYBODY!!!!! Last week, as part of a team meeting, we played glow in the dark putt putt golf… on the clock!

By providing such benefits, Zappos has encouraged me to experience more of Las Vegas than I would have on my own. In doing so, they have provided me with tons of fun experiences which will turn into lasting memories and I think we can all agree that both of those things make for happier employees!

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Just a Little Weird...

“To be honest Mom, they’re all just a little bit weird,” that was the only phrase I could muster when my mother asked me how I was getting along with the other interns after my first week here in Vegas. I had just left all of my closest friends in New York City, and here I am on the other side of the country with a group of strangers who would comprise my new social circle.

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“Mom, they’re all from weird places like Canada, Alaska, and like – Michigan. One of them is obsessed with nail polish, one of them was born a conjoined twin, one has deformed fingers and there’s even a girl with a cat.” At first I was bewildered, I thought to myself, how did they pick the 17 weirdest people in the country for me to work and live with? But, then it hit me, that’s the beauty of Zappos, that we get to work in an environment that embraces and encourages weirdness. It’s even one of our core values. A place where it’s completely OKAY to be yourself, where you can wear WHATEVER you want to work, and put up as many Justin Bieber and Edward Cullen posters at your desk that’ll fit. I feel like one of the luckiest people on earth. I’m immensely proud to say that I work with a “stone-cold pack of weirdos,” and that I’m one of them, and that I may even be the weirdest. And yes, that was a quote from Bridesmaids; the interns are obsessed with quoting that movie.

I was super nervous at first to trade in the gritty streets of NYC that I called my home, for the sunny lanes of Las Vegas. Like I said before, in NYC the weirdos are all on the street, here in Vegas, they all work at Zappos. I realize now that it was one of the greatest decisions I’ve ever made. I thought I would constantly miss NYC, but the Zappos family is so welcoming, I feel like I’ve lived here forever. One of the things that initially struck me about living and working here, is how in NYC it’s unheard of to hold the door for the person walking behind you (I’m guilty of this). You only crack the door open a slither, that’s just wide enough for you to slip through. Here at Zappos, we fight to hold the door open for one another, no matter how large the procession, no matter how long you have to stand there. Even better, while you do it, you smile and greet every person that comes through; it’s quirks like this that make Zappos an amazing place.

I have my fair share of internship horror stories. There was that time I was working at that magazine, and I had to walk the Editor-in-Chief’s aggressive toy-SharPei every day through Soho. There was also that time my boss made me pass out fliers in the grueling sun of Midtown. And let’s not forget I even worked for someone on the Lower East Side who didn’t know my name. But, so far here at Zappos, everything is smooth sailing. Horror stories like that don’t exist at Zappos. No matter what this zany and scorching Las Vegas summer has in store for me, I’m glad I’ve got a family of 17 Zapponians (who are all just a-little-weird) to experience it with.

XO

TY

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Introducing: The 2012 Zappos Summer Interns

Las Vegas, Nevada.

That’s where we, the first ever class of summer interns at the Zappos Family of Companies, find ourselves from now until the middle of August. And if the first 10 days are any indication, it’s going to be an incredible time.

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Back Row: Yong L., Jessica C., Tony G.., Nick HS, Luke Z., Tylan C., Kim H., Lauren A., Ravi R., Alex H., Melodi E., Neil G.

Front Row: Michelle V. , Adrian T., Allison H., Irene P., Anya E., Taylor S.

I’ll be working with the Web Analytics team here at Zappos, so I figured it would be appropriate to start off with a quick numerical summary of the sweet setup we have.

By the Numbers:

  • 18 = # of summer interns
  • 12 = # of weeks in the internship
  • 10 = # of universities we represent
  • 8 = # of hours in our typical work day
  • 3 = # of buildings that comprise the Zappos campus in Henderson, NV
  • 0 = # of dollars we pay for food, drink, transportation, gym membership, etc.

And perhaps the most telling number of all:

Zappos has been ranked in the top 15 on Fortune’s list of “100 Best Companies to Work For” for three years straight, reaching as high as #6.

Even before the internship, our awesome campus recruiters Mike and Kiersten sent us welcome packages, filled with flip-flops, energy drinks, t-shirts, snazzy toilet kits, and more, all adorned with the Zappos logo. Then, as all of us filtered in to our gorgeous corporate housing at the Marriott Towne Place Suites less than ten minutes from Zappos headquarters, we were greeted by more goodies, as well as personal messages from our Superheroes. Here at Zappos, the terms “mentor” and “intern” were a bit too plain vanilla, so from day 1, we were known as Sidekicks learning from and working with Superheroes.

On Memorial Day, Mike and Kiersten, organized a great poolside welcome barbecue at our suites, where we all met each other and spent a few hours hanging out. Each of us shares a 2-bedroom suite, including a fully-equipped kitchen, bathroom, and extremely spacious living room, with one other intern. We even have a gracious hotel staff that makes our beds, does our dishes, and tidies our rooms each day. It’s slightly ridiculous in the best way possible.

Early Tuesday morning, 2 shuttles decked out in Zappos decals picked us up for our first day at the office. We spent our first three days in onboarding: a series of training workshops, lectures, and team-building activities led by Kelly, capped off by a famous tour of the Zappos buildings. I can now affirm that the office is just as awesome as it looks in all the YouTube videos.

Last Friday, we took a field trip to downtown Las Vegas, the highlight of which was a full-blown tour of Zappos CEO Tony Hsieh’s breathtaking house! A scavenger hunt and evening free time saw us wander through some of downtown Vegas’s hotspots, including the new Zappos headquarters-to-be in the old City Hall building, the Fremont St. Experience, and First Friday. All in all, our first week was a perfect introduction to our Superheroes and teams, the 10 core values by which the company and its employees live and breathe and the unique company culture at Zappos.

Then, last week, we were thrown into the deep end with our teams. My Superhero for the summer is Christina Kim, the senior web analyst at Zappos. Ronn Shaw, my other primary mentor and the second half of the Zappos web analytics team, changed my official job title today to “Porous Sponge” in an attempt to encourage me to soak up as much as possible throughout my twelve weeks.

I’ll be slicing and dicing data, analyzing what customers are doing on the Zappos website and where they’re coming from, and utilizing our conclusions to drive improvements to our website design, marketing strategy, etc. to benefit the business. For the first few weeks at least, rather than being at a desk, I’m working alongside Zappos employees from Marketing, Search, Development, and more from a conference room playfully (or painfully) dubbed “The War Room.”

Christina has had me reading, attending meetings, and playing around with the Zappos analytics software from day 1, and I’m grateful for the opportunity so far to see how all the arms of the business come together and function as a whole.

I know all of us Zinterns are thrilled to be here, so please follow us throughout the summer right here on blogs.zappos.com. A couple of times a week, one of us will post about our projects, experiences, and insights to give everyone an inside look at the first ever internship program from a company that’s created a buzz around the country.

Thanks for reading, and trust me, at Zappos, we’re committed to Delivering Happiness from the CEO all the way down to the summer interns, so it’ll be worth 5 of your minutes each day to check in. But no other promises ;)

 

--Ravi