The Zappos Family is fortunate to have great vendors that we have exceptional relationships with. Our Vendors and Employees are like our family, and last week we had a very special visitor. Gene Washington with UPS came in for a tour of our office, but little did Gene know, there was a special surprise for him. For a few years, we have been lucky enough to call UPS for help, and have the opportunity to speak with Gene, who continuously delivers extraordinary customer service. We declared October 28th Gene Washington day at the Zappos.com HQ!