With the official start to our Holiday season this week, it is now peak season for our Customer Loyalty Team (CLT). During this time our call volume goes up in the call center, and in order to continue to give the best customer service possible, it’s all hands on deck. Besides many other departments helping out on the phones, our regular CLT members work longer shifts to take care of the extra volume.
To get through this busy time, the teams still like to have a little fun at work. Melissa’s team in CLT decided that since they were working extra hours, some of them coming in as early as 4am, they are having what they call a “Bananas in Pajamas” week. This would give them a chance to just roll right out of bed and come to work in their PJ’s during this busy time. They call it “Bananas in Pajamas” because they are spending almost the entire week wandering around doing everything in pajamas – stopping at the coffee shop before work, going out eat on their lunch break, etc. They certainly are working with our core values in “creating a little fun and weirdness.”