Trish C., a Receiving Exceptions Coordinator, was recently recognized as the recipient of the MOQ (Merchandiser of the Quarter) award for Q4. It is given quarterly to an individual who consistently goes above and beyond what is asked to make everyone's life a little bit easier and a whole lot more awesome. We caught up with Trish and she shared some thoughts on the award and her shrewd thrifting skills, among other things. She has a big heart, a warm personality and is a real team player. It's easy to see why Trish was recognized for the MOQ award!
Congratulations, Trish! How does it feel to be recognized by your Content peeps?
TC: I love Content! Each department at Zappos is entwined in some way or another, but I like to think of Content as being one of my closest siblings. It is such an honor to have them say I’m a superstar!
You are part of a very unique team as a Receiving Exceptions Coordinator. Can you briefly describe what you do and how it relates to the Content and Merch departments?
TC: Briefly? Oy. LOL! Basically, I communicate very closely with our fulfillment centers to ensure that product that gets stuck in the system somewhere gets resolved as quickly and painlessly as possible. Product comes in that either wasn’t ordered, doesn’t have a PO (purchase order) attached to it, is the wrong color or isn’t even in our system. I work with both Content and Merchandising to figure out what it is, why we have it and where it goes.
Share with us the single most crazy-busy day you have experienced so far at Zappos and how you persevered, WOWing those around you.
TC: I am nothing without my Peeps... and the ZCafe! These are the things that keep me sane. Crazy-busy day? With 333 unassigned tickets in our queue, every day is a crazy-busy day! LOL!
What is the coolest thing you’ve ever acquired from a garage sale?
TC: Probably one of the coolest things I’ve ever gotten at a garage sale would be an electrical insulator bought for $2 that I turned around and sold for $2500! Wooohoooo!
As a fan of the written word, which book has offered the greatest impact in your life?
TC: The Secret by Rhonda Byrne
Finally, the big question! NFL quarterback Peyton Manning, actress Alyson Hannigan and actor Steve McQueen all share a birthday with you. Of these three, whom would you most like to meet and why?
TC: Steve McQueen would be my choice. He was a great actor, he drove a motorcycle and he starred in epic films like The Blob (1958)!