For over a year now we’ve had our wonderful coffee machines in the lobby of each of our buildings. In fact, they have become such a part of our family that we dressed one of them up and named it Rosie .
Express Oh is the company that supplies and maintains these wonderful machines so that no Zapponian is left without a quick pick me up. This week, as part of their annual customer appreciation day, our friends from Express Oh stopped by and whipped up some great coffee drinks for everyone at the office. All the coffee drinkers in the office were extremely excited and very grateful for those cool iced coffees on the 100 degree day.
The Zappos.com Customer Loyalty Team is always looking for ways to better serve the customers. One of the most important things they do, is to make sure they are always available to answer any customer questions, 24 hours a day, seven days a week. In order to do this, they need the right amount of people here at all times. Last year, the CLT scheduling team came up with the “Pandy” award as a way to recognize all members of the CLT team who had perfect attendance.
Each month, the CLT members with perfect attendance receive the Pandy award, along with additional benefits, depending on how many consecutive months they have received it.
They started the Pandy award in January 2008, and there are 30 CLT representatives that have a current streak of perfect attendance for one year or longer. Their longest current streak is held by Jean D., who is currently at 28 months of perfect attendance (started even before the award existed).
Here are the CLT members with a current streak of one year or longer:
Jean D., Anna C., Crystal M., Elissa S., Elsie F., Laura R., Peri G., Quintaye P., Rebekah F., Sharon R., Stacy H., Tami L., Jennifer M., John D., Susan J., Candace S., Eleni D., Eric P., Grace H., Lacey J., Monfredo M., Thomas S., Irene V., Kathy H., Krystle G., Lauren A., Rosario S., David J., Joyce E., Mark G.
One of the ways our Customer Loyalty Team here at Zappos likes to “WOW” our customers is by connecting with them personally through handwritten cards. Let Candace C. in CLT explain how this is done.
