Recruiter Spotlight: Lauren, This Week's @InsideZappos Social VIP

Once upon a time, in a faraway land called South Carolina, a college senior was researching potential summer internship opportunities. She searched and searched and nothing seemed to catch her eye or offer exactly what she was looking for. She was about to give up all hope of finding that perfect internship. That was until she stumbled upon the Zappos Family Interns website while shopping for shoes. At that moment everything seemed to click. An awesome company culture, jobs that make you want to get out of bed each morning, and the opportunity to get involved in the Las Vegas community-- It was the perfect opportunity. She knew Zappos was exactly where she belonged.

#InsideZappos, inside zappos, zapponian spotlight, zapponians, Zappos Careers, zappos core values,zappos culture,zappos employees,Zappos Family,Zappos HR,zappos jobs,Zappos Recruiter Spotlight,Zappos Recruiters,Zappos Recruiting, Zappos Interns, Zappos Internship Program, Summer Interns, Zappos Summer Interns    So now you may be wondering – did it all work out? Did she live happily ever after? Well, I will let you in on a little secret – that girl is me. It took some passion, determination and maybe even a weird video cover letter, but here I am nine months later at the new Zappos HQ in sunny Downtown Las Vegas, Nevada!

This summer I am lucky enough to be a part of the incredible Zappos HR Team as the Recruiting College Intern. This is the third year of the internship program here at Zappos and we have a total of 42 fun and slightly weird individuals from all over the world! That makes us the largest intern class the company has ever had – woohoo!

As the recruiting intern I have had some amazing opportunities to shadow and assist the recruiters and recruiting coordinators with their daily tasks as well as take on individual projects. Every day I learn something new and grow more passionate about my work. One of the things I love most about my internship is that I’m given challenging, meaningful assignments.  No filing papers, making copies, or coffee runs for this girl! I have already taken on a variety of daily tasks as well as joining in on projects with members of my team. I am also encouraged to pursue growth and learning by coming up with new, creative ideas that will help my team and Zappos grow. I have never felt so supported by a company or team before.

Speaking of team, the recruiting team at Zappos defines what it means to have a positive team and family spirit (Core Value #7). Zappos believes in integrating your work and personal life which means I do not just think of my team as coworkers but also as amazing friends. What more can you ask for than having a group of people who you can collaborate with in the office and grab dinner with after work? The recruiting team has truly have become my family here in Vegas!

It is so hard for me to believe that I am starting week five of my nine week internship here. Not only have I had the time of my life but I have grown both personally and professionally. Working for Zappos has truly been my “happily ever after” and I don’t want it to come to an end. Going into my last couple weeks of this amazing internship, one thing is for certain: I can’t wait to see what else I learn and what the future holds!

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Recruiter Spotlight: Meli, This Week's @InsideZappos Social VIP

#InsideZappos, inside zappos, zapponian spotlight, zapponians, Zappos Careers, zappos core values, zappos culture, zappos employees, Zappos HR, zappos jobs, Zappos Recruiter Spotlight, Zappos Recruiters, Zappos Recruiting, zappos techGrowing up in Santa Fe, NM, I was always surrounded by culture and tradition. Although it was a small town, I always found something fun to do. I played softball, basketball, ran track, worked on my car, had a whole collection of animals, and played video games until the sun came up. My very favorite thing about this community was that everyone knew each other and it was very much like one big extended family. That small town feeling never escaped me.

Fast forward to 2007. Driving through Winslow, AZ, my grandmother couldn’t help but belt out the lyrics to that once so popular Eagles song. We were headed for Vegas to join our family for a reunion. Little did I know that the universe had something else in store for me and my life was about to change forever. I met my now husband of six years during that trip. He swept me off my feet and we had an instant connection. Living so far apart I never thought something so short would turn in to very much but a few months later, we decided to try to make things work and the rest was history. That is where my adventure in Las Vegas began.

For the next 5 years, I worked to become an HOA Manager.  I enjoyed working with the communities and helping the residents but never truly loved what I was doing. I knew I needed a change and luckily a friend and co-worker told me a little about Zappos. My first thought was “They get to wear pajamas to work and they believe in unicorns… Say what?!?! Zappos, where have you been all my life?”

I couldn’t help but explore all that Zappos had to offer and before long, I decided to take the plunge and apply. In August 2012, I started at Zappos as a Customer Loyalty Team (call center) member. I loved it! Coming to work was no longer a chore and I could wear a tutu to boot! If only I had found Zappos sooner.

I loved the culture, people, events, customers, service, charity work, and everything else that was Zappos. It meant so much to me that I decided I wanted to take my newfound passion to the next level. I progressed to the Scheduling Team and, with the help of my leads, was able to map out some goals for myself and start planning my career path.

My next move was applying for a temporary position called a Z’Apprenticeship as a Recruiting Assistant. During my interviews, the team was tough and asked me some off-the-wall questions to make sure I was the right piece to their jigsaw puzzle. As a final round, I was invited to happy hour with the whole team. It was at that moment that I knew I had found my calling.

I was lucky enough to be offered the position and asked to take on my role permanently a few months later. Since then, I have never stopped learning or falling in love with what I do and my work is a great joy in my life. The best part is working with our candidates and Zappos Insiders. Each day, I get to help people that hold that same passion and drive as I do and watch them become amazing contributors to the Zappos culture. What more could I ask for?

I don’t know what the future holds or where my Journey at Zappos may take me from here, but I am definitely enjoying the ride. I love that I was able to find the things that mattered to me the most growing up, in a company that I want to grow old with. Culture, community, family and a lot of shenanigans. Yep, I am home!   

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Recruiter Spotlight: Kelly, This Week's @InsideZappos Social VIP

Thomas Huxley once said..."Try to learn something about everything and everything about something."

And that's exactly something that I never want to stop doing--learning.  Zappos has been nothing less than the perfect place to contribute to this passion.  My brain is constantly cultivated by my daily tasks, the people that inspire me, and the culture that is contagious.  It is a fountain of knowledge and you can always count on a variety of paths to pursue. This has been the theme of my journey here at Zappos.

Inside Zappos, #InsideZappos, Zappos Recruiters, Zappos Recruiting, Zappos Careers, Zapponians, Zappos jobs, Zappos Recruiter Spotlight, Zappos HR, Zapponian Spotlight, Zappos Core Values, Zappos employees, Zappos Tech, Zappos Culture, Zappos Employees, A few years ago, I had decided to uproot myself from the beautiful state of California to move back home to Las Vegas.  I was rapidly approaching what twenty-somethings call a "quarter-life crisis" where everything is much more dramatic in your fresh and vulnerable post-grad mind.  I was torn between pursuing a legal career or continuing my education to become a speech pathologist.  Because both of these routes would require a fair amount of certainty, I decided to take a break.

I needed to consider my options before diving head first into a dream that I was unsure I even wanted to chase.  I began applying to a variety of jobs within those two industries of interest, thinking I had it all figured out--until life threw me a curve ball.  I was driving on the freeway one afternoon and passed an adopt-a-highway sign that had the name "Zappos" on it.  I had heard a lot about this company and knew how much its focus was on customer service.  So when I got home that evening, I began to do a little more research on the company.  After reading about the 10 core values and watching some of the videos on the culture, I was very impressed.  Everyone looked so happy. The same kind of happy you see at Disneyland...but in the workplace. It almost sounded too good to be true.

The next day, I decided to contact the Recruiting Team to get more insight into applying at Zappos.  I was amazed at how genuine and speedy the response was compared to the rest of my job search with other companies.  Given all of the facts that I had learned about the company core values and the emphasis they place on customer service, I took a leap of faith and decided to apply for a position with the Customer Loyalty Team (CLT).  What better way to understand a company than to work within the department that has the closest interactions with its customers?  

The CLT department stood out to me as the face and heartbeat of Zappos. Before I knew it, I was taken on an adventure through the recruitment process. I was still in the midst of my interviews with other companies, but something deep down told me that this door was opening up for a reason and was one that I should not ignore.  As I continued in the process, I knew more and more that this was a company that I wanted to work for. The stars lined up and I was fortunate enough to earn the job!

My journey at Zappos was off to a start! Little did I know how much my life would begin to change over the next few years. The training process was a great way to dig deep into the company's core values, culture, and history.  Our trainers teach every new hire in the company this foundation in addition to the focal point of the company: customer service.  

It can be scary to start off a new job not knowing anyone, but with training--I immediately gained 60 new friendships that I would take with me going forward.  Once I began my journey with CLT, I learned to appreciate the value of true customer service and putting your customers as the #1 priority. This role taught me the importance of listening and challenged me to creatively think of ways to "wow" our shoppers.  

After a few months, I began to grow within my team and learn from the leaders around me about the different ways I could pursue Core Value #5:  Pursue Growth and Learning.  Having always been a nerd when it comes to number-crunching, I landed a spot with our statistics team.  This team gathered data and metrics from our customer-contact channels and would share this volume with the scheduling team in order to properly staff the entire department.  The Excel-nerd in me came alive!  Working with the numbers helped quantify the bigger story of our company. 

A few months later, I continued my quest for knowledge as I joined the Toolbox team.  This team helped develop leadership paths for CLT team members who had leadership on their heart.  Our team also went on to help pioneer the company's first seasonal employee program in 2012.  This role pushed me out of my comfort zone and helped me find an inner drive that I did not know existed. It helped set me on my feet for the next step I would take: joining the Zappos Recruiting team.  

Nothing excited me more than being able to help our teams find the best of the best to grow our Zappos family.  I joined the team through a Z'Apprenticeship which is an internal internship program that we offer employees to pursue new opportunities with other departments.  After working with the team for a few months, I knew I had found my passion!  Lucky for me, they liked me too and decided to open up a permanent position for me to grow into the role that I now have as a Recruiting Coordinator for our Zappos family.

Looking back on the last year and a half, I have seen myself grow in so many ways.  Bridging communication between our interviewees, hiring teams, and recruiters--I have gotten to know so many incredibly smart and talented individuals.  I absolutely love that I can be both an advocate and a friend to our interviewees going through our recruitment process.  My role has also taught me so much about understanding all of the little parts that go into running a successful e-commerce website.  Today, I still find myself learning so much about the teams that I work with and I have challenged myself not to give up in continuing that knowledge.  

You can probably tell that learning is extremely important to me.  But I cannot forget to point out that while I pursue this growth and learning...there is another piece that is important to me, and that is the fact that I am surrounded by an amazing family of individuals who are always there to support me.  We have our fair share of laughter and tears, we have our luck at bingo, we kick off our boots while line-dancing, we have a little too much fun together at happy hours, we are completely involved in each other's dating lives, we spend 40+ hours a week working with each other and we still want to hang out with each other outside of office hours.  

What more can I say? My team is my home away from home.  I cannot paint the picture clear enough.  I have never worked for a company where I have seen myself challenged so much over the last few years.  I have never felt as comfortable in my own skin as I do now.  I have never made such a close community of relationships with the coworkers that surround me.  The journey has been incredibly wild and the best part is that it only continues from here!

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Loving Your Job

If you are just doing what you love, you are doing it wrong!
 
Okay, I apologize, that was kind of for shock value, but please let me explain it a little more by sharing my journey with you. A long time ago, I heard about the Confucius saying, “Choose a job you love, and you will never have to work a day in your life.” So I thought that if someone paid me to do what I love (programming), I would have a job I loved. Do what you love. Simple, right? Wrong!
 
Just 1 of the 7
Wrong because I have experienced first-hand what it feels like to hate doing what you love. The first time it happened, I convinced myself it was because of the pay and the outdated technology. Surely, if I found a job with better pay and newer technologies, I would love it!

Inside Zappos, Zappos Culture, Zappos Core Values, Zapponians, Zappos Insider, Zappos Insider program, loving your job, Zappos jobs, Zappos careers, Jobs at Zappos, Zappos Employees, Zappos HQ, The second time it happened, it left me frustrated and made me question whether I truly loved coding. How is it possible to hate two different jobs that paid me to do what I thought I loved? I talked to some of my friends and realized I wasn’t alone. In fact, according to Gallup, “70% of American workers are ‘not engaged’ or ‘actively disengaged’.” Why are 7 out of 10 Americans not engaged? More importantly, how could I be one of the other three?
 
Not Even Zappos
Moving on, I decided to apply for a job at Zappos because of their culture. I figured, if I didn’t love working there, I probably didn’t truly love software engineering. I was pretty excited to get an offer from them to work on their Enterprise Data Warehouse team. I learned quite a bit on that team and worked with some really smart people, but still, I didn’t love what I was doing. Not even at Zappos! 
 
Serendipity and Culture
I didn’t hate working at Zappos, but I didn’t love it either. I found that I enjoyed collaborating with fellow Zapponians and also liked the culture, but the work didn’t speak to me. I tried many different things working on various projects, then one day it clicked. Many random events led to me focusing all my efforts to quantify “culture” at Zappos, but how the heck does one measure culture? 
 
Relationships
The question really piqued my interest. I started working with a small group of people who asked themselves the same question. Going into it, I had no idea how we would measure culture. Thankfully, I was working with some pretty smart people and they knew where to look first. We started by asking Zapponians “why do you like working at Zappos?” The overwhelming response was other Zapponians, more specifically the relationships that they had within Zappos. Furthermore, we dug a little deeper, did some research, and found that there are actually three types of relationships that people have at work.

  1. The relationship you have with other people in your company.
  2. The relationship you have with your company and its higher purpose.
  3. The relationship you have with yourself and your passion.

That’s great, relationships and culture, so what? What do relationships have to do with loving your job?
 
Finding Love
While trying to quantify culture, I really started enjoying my job. In fact, I came to love my job. Amazingly, it wasn’t just the coding that I enjoyed, I began to like doing things I normally dreaded. Things like reading lengthy research papers, giving presentations, sifting through spreadsheets…I loved all of it! Looking back, I realized the problem was that I spent way too much time looking for a job based on “what” I would be doing. When I should have been thinking about “who” I would be doing it with and “why” I would be doing it. Uh duh, or ah ha!
 
The 4 Ps
To summarize what I learned, I have distilled “loving your job” into 4 P’s and some related questions. I would be lying if I said this is the end-all-be-all of finding a job you love, but it would have helped me get there sooner.

  1. People: does the company create a trust-building environment?
  2. Purpose: what is the company’s higher purpose?
  3. Passion: does the company’s purpose speak to you? Or, does the company help you understand yourself by creating a space for you to explore and get meaningful feedback?
  4. Power: does the company allow you to contribute to its higher purpose by doing what you love with people you trust?

What questions do you consider during interviews?
 
The Zappos Insider Program
We believe that you shouldn’t wait to create the first two relationships (people and purpose). We believe that before you even start at Zappos, you should know the people that you will be working with and what we are all about. We also want to get to know you and see where your passions align with ours. This is why we have created the Zappos Insider program. We want to help you answer questions like:

  • Will I be working with like-minded people?
  • Will I be working with people I can trust?
  • What is the company’s higher purpose?
  • Am I passionate about the higher purpose?
  • Will I be able to contribute to the purpose?

Still Learning
So does Zappos have the “secret sauce” all figured out? Nope. We are still experimenting and learning how to make Zappos a place people love to “work”.

Help us learn more quickly by sharing your experiences with jobs that you have loved! Leave a comment below OR tweet us: @insidezappos!

Zappos Garage Lighting Retrofit

Here’s a story to brighten your day! ;) On May 29th, we completed a retrofit of the Zappos South Garage’s lighting by replacing the old, yellow high-pressure sodium (HPS) fixtures with bright white, energy-efficient induction lighting fixtures. The Zappos garage is quite large and offers parking for more than 600 cars.

Zappos Sustainability, Zappos Sustainability efforts, Zappos Downtown Las Vegas Campus, Zappos HQ, Zapponians, Zappos Office, Zappos Culture, Zappos LEAF, Zappos LEED®-Gold Certified Building

Garage lighting retrofit projects are the ultimate low-hanging fruit in the sustainability world. In addition to providing superior illumination, the Zappos retrofit is projected to reduce the annual energy consumption of the garage by two thirds! That’s 323,000 kWh/year; the equivalent of roughly 25 homes and a reduction of 223 metric tons of CO2e emissions.

Induction lighting is really cool and dates back more than a century to when Nikola Tesla advanced the technology in the 1890s. Induction is unique because the power required to generate light is transferred from outside the lamp envelope to the gas inside via an electric or magnetic field. Benefits of induction include long life spans, low heat output and excellent color. The Zappos induction lamps are even more advanced. The lamps have two brightness levels, dimming controls, daylight sensors and occupancy sensors – reducing the “ON” hours and saving even more energy!

Check out more awesome news from LEAF at Zappos.com/LEED, Twitter: @ZapposLEAF and on Instagram: @Zappos_leaf       

Recruiter Spotlight: Althea, @InsideZappos Tech Ambassador

@InsideZappos, Zappos Careers, zappos jobs, Zappos Recruiters, Zappos Recruiting, zappos core values, Zappos Downtown Las Vegas, Zappos Technical Recruiter, Zappos Tech, #InsideZappos,Zapponians, Zappos Culture, Zappos employees, If you’d told me a year ago that I’d be living in Las Vegas and working for Zappos as a technical recruiter, I would have probably laughed and muttered under my breath that “YOU’RE CRAZY.” Truth be told, as I sit here and write this, I still can’t believe that this is my reality. You see, I’ve always been a bit of a free spirit at heart with a sense of wanderlust and big dreams for my life and I’d even refer to one of my favorite quotes – “Fate loves the fearless” – as my mantra. However, it wasn’t until last fall that I really started embodying my wanderlust and fearless spirit. The day I actually boarded my flight from San Francisco to Las Vegas to interview with Zappos is when my fearless spirit ignited.
 
Even though I’ve only been with Zappos a little over 5 months, my serendipitous collision with this company started in the small town of Chico, CA almost twelve years ago when I was attending college and working full time at a women’s boutique downtown in customer service. I worked long hours putting together amazing outfits for the locals and one day, as I was walking to work, I noticed a new store a few doors down from us opening up--ZAPPOS. “Hmmm… funny name,” I thought to myself. I peered inside the window and noticed an amazing selection of shoes. This will be the perfect place to send all my customers to complete their outfits!

I was startled as a sales associate came outside of the store and greeted me and coaxed me in. She explained the Zappos business model and how they mostly sold shoes online and if there was any time they didn’t have a shoe size in the store stock, they could order it and have it the next day. “WOW,” I thought to myself. This seems like a crazy idea. Shoes, online? Next day shipping? So began my intrigue with this Zappos company.
 
I loved having them as neighbors, and then one day, I noticed a sign that they would be closing. I immediately ran inside to protest this. “Everyone here loves Zappos… what is going on?!,” I asked. The employees explained that actually, business was amazing – so amazing that the strategy to move the company to a full eCommerce site was what they were about to embark upon, as well as move the company and employees to Las Vegas. I was shocked. What a big risk. “You guys are CRAZY…,” I muttered under my breath. I wished them well and it truly was a sad day when they closed their doors in our small little town.
 
Over the last 12 years, I continued to follow Zappos in the news (as well as buy shoes from them) and admired the culture, the technology and Tony Hsieh’s vision from afar. Fast forward to fall of last year. I was needing a new challenge after spending the last eight years in San Francisco. The moment I boarded that plane for my interview, my life was forever changed. Everything I observed over the years was living and breathing in Downtown Las Vegas. The campus was alive with passionate people, the culture was really everything you hear it is and everyone is truly a family.
 
As a technical recruiter for Zappos, I am fortunate to work alongside the tech teams that are working on the CRAZY ideas and innovations that continue to set us apart from any other eCommerce company. I think of myself as more of a storyteller than a recruiter, as I get to share stories of our amazing company and culture with candidates starting their journey with us.
 
This was the career opportunity fate was telling me to take… and to be fearless. So when I told everyone I was moving to Las Vegas to work for Zappos, I started getting the “you’re CRAZY” comments from friends and family. But that’s the thing… the best ideas, the best business moves, the best adventures are the CRAZY ones.

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Zappos Earns LEED Gold Certification

Hi friends!

The Zappos LEAF team wanted to share with you this very exciting press release that was issued last week! We are so proud to have earned LEED Gold certification for the new Zappos Las Vegas headquarters! A heart felt THANK YOU to all of our consultants, architects, contractors, project managers, and Zappos leaders that made this certification a reality!

 Zappos Las Vegas Headquarters, Zappos LEED Gold Certification, Zappos Downtown Las Vegas, Zappos HQ, Zappos Campus, LEED Certified workplace, LEED Gold Certified office, sustainable workplaces, U.S. Green Building Council, Zappos Downtown Las Vegas Headquarters, Zapponians, Zappos Employees, Zappos Sustainability efforts,

Las Vegas, NV – May 15, 2014 – Zappos.com, Inc., a leading destination in online apparel and footwear sales, is proud to announce that it has been awarded LEED® Gold certification for New Construction and Major Renovation, developed by the U.S. Green Building Council (USGBC). The LEED (Leadership in Energy and Environmental Design) Green Building Rating System is also internationally accepted as the standard for design, construction, and operation of high performance “green” buildings. The LEED system promotes a holistic approach to sustainability by recognizing five areas of human environmental health: sustainable site development, water efficiency, energy efficiency, materials selection and indoor environmental quality.

Zappos earned LEED Gold for New Construction and Major Renovation by renovating the 300,000 square foot Las Vegas City Hall; a staple of the downtown skyline. The Zappos headquarters relocated from Henderson, Nevada in October 2013 in order to blend Zappos’s unique culture of customer service with that of the urban Las Vegas community, while also considering the environmental impact of Zappos’s presence in the southwest.

The project was awarded points toward LEED Gold certification in the following ways:

  • A 25% reduction in energy use against the baseline consumption
  • Landscape irrigation and domestic water fixture improvements yielding a 57% reduction in water consumption against the baseline consumption
  • More than 20,000 yards of low-emitting, C2C certified Shaw EcoWorx carpeting, which contains 44.4% recycled content
  • A waste management plan during construction that led to over a 75% total waste diversion rate
  • 48 preferred parking spaces for Low Emitting and Fuel Efficient (LEFE) vehicles, as well as four electric car charging stations
  • A lighting power density (LPD) of 0.57 Watts per square foot—nearly half the average office LPD of 1.0 Watt per square foot
  • Allocation of less than 100 square feet per employee, therefore less energy used per square foot per employee (kWh/ ft2/employee)
  • Enhanced Commissioning (Cx) to verify that systems operate according to planned requirements (typically yields 5-16% additional improvements in efficiency)
  • Herman Miller furniture in workspaces and conference rooms comprised of total pre-and post-consumer recycled content ranging between 24 and 67%

In September and October of 2013, Zappos smoothly transitioned 1,500 employees to the newly renovated, 300,000 square foot headquarters over a period of 40 days. Brad Tomm, senior manager of campus operations and sustainability, managed logistics for the move and also spearheaded the campaign for LEED certification with the assistance of The Cadmus Group, a social good consulting firm. “We are excited and humbled to have earned this prestigious certification for our new headquarters. The benefits of building to LEED standards will be enjoyed by our Zappos family, the community, and the environment”, said Tomm.

Check out more awesome news from LEAF on Twitter: @ZapposLEAF and on Instagram: @Zappos_leaf

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The Osprey & Big Agnes Campout

Springtime in the Las Vegas Valley is a short but very enjoyable time of the year for camping. Around here, we take great advantage of the great weather with camping, hiking or any other excuse we can find to get outdoors in our local parks like Valley of Fire and Red Rock Conservation Area.

big agnes, camping, camping gear, great outdoors, hiking, osprey, zapponians, zappos culture, zappos family, zappos outdoor

Last week, a handful of outdoor enthusiasts were invited by Osprey and Big Agnes to attend the Annual Retail Community Campout. Employees of Zappos.com, REI and Desert Rock Sports got together to hang out, talk shop, test out some new gear by Big Agnes and Osprey and most importantly, enjoy the beautiful weather and scenery.  This year, the event was held at Red Rock Canyon National Conservation area, located about 25 miles west of the Zappos HQ.  
 
If you grew up camping with department store camping gear like myself and have been out of the game for a while, you will be blown away by the quality, craftsmanship and ease of setup/teardown that is the epitome of Big Agnes gear. Osprey, purveyors of high quality packs and travel gear, celebrates their 40 year anniversary and was one of the first to introduce breathable mesh in their line of packs over 35 years ago.
 
On behalf of the outdoor enthusiasts at Zappos HQ, we would like to thank Steve and Mitch from Osprey and Big Agnes, as well as everyone else who attended. While there is no substitute for world-class outdoor equipment, it’s really about the people you camp with that make it a memorable experience.
 
Here’s a highlight reel of last year’s event at Valley of Fire, a mere 51 miles from Downtown Las Vegas.

 
On a Side note, in the summer Months we enjoy Mt. Charleston for hiking and camping, which is a 45-minute drive from the office! This just goes to prove that Las Vegas is WAY more than just The Strip!